HR24 DECA Help!

Discussion in 'DIRECTV Connected Home' started by wildbill129, May 29, 2010.

  1. wildbill129

    wildbill129 Godfather

    Dec 22, 2006
    Read above...the DirecTV service techs were here for five hours trying to fix it and gave up.....they will be back next week with a new HR24 to try....I'm going to call and see if I can get one drop shipped quicker....
  2. mikeny

    mikeny Hall Of Fame

    Aug 20, 2006
    You don't have MAC filtering enabled by any chance? Just checking.
  3. ReachTwo

    ReachTwo New Member

    May 19, 2010
    I am convinced that your HR-24 is defective.. Probably something that can not be fixed by rebooting, restarting, etc. Most likely a built-in DECA hardware issue. Sometimes, brand new items do not work the way they are suppose to.
  4. The Merg

    The Merg 1*

    Jun 24, 2007
    Northern VA
    If the tech said he would return with a new HR24, I would go that route. There is no word yet on how DirecTV will work the replacement of an HR24 as the current policy is to just replace with a like style receiver HR2x for HR2x. By waiting for the tech, you are guaranteeing that you will get an HR24.

    - Merg
  5. djrobx

    djrobx Godfather

    Jan 26, 2009
    You could try moving the HR24 to a location where one of the other DECAs are working. That way you could rule out any problems with the DECA signal getting to that location.
  6. smiddy

    smiddy Tain't ogre til its ogre

    Apr 5, 2006
    Before I had an adapter on my HR24-500 I use the ethernet too. The only way to switch from ethernet back to coax was to remove power form the STB for several minutes, then restart it with the coax only connect (removing the ethernet before applying power; audio video connections can be made). Once I did that it came to coax. Out of curiosity, what does your wiring map look like for RF and the DECA?
  7. Drucifer

    Drucifer Well-Known Member

    Feb 12, 2009
    NY Hudson...
    I would disconnect all the other receivers and just work on setting up the HR24. Then add one receiver at a time.
  8. wildbill129

    wildbill129 Godfather

    Dec 22, 2006
    I unplugged the box for 20 minutes, restarted with the coax connected, nothing. It just won't see DECA. My wiring map is:

    SWiM SL-5 to SWiM 8 port splitter (all green labeled)
    one output to HR24 with PI
    one output to HR21-100 with DECA Adapter
    one output to HR20-700 with DECA Adapter
    one output to H24 no adapter.
    one output to Deca/Internet adapter connected to my router

    The H24, HR20, and HR21 all talk to each other and are connected to the internet. The HR24 is the only problem child.....
  9. wildbill129

    wildbill129 Godfather

    Dec 22, 2006
    Merg...that is what I am going to do. These were really good installers, I was the 10 DECA install they have done, and the first with an HR24 and the first that was a "Beta" tester before.

    BTW, they told me their policy is (they are DirecTV employees not contract) that all HR20, HR21, HR23 are even in their mind when it comes to replacement of defective equipment. The HR24 is different. Their policy is only to switch the HR24 with an HR24. Maybe something with their office, but it was nice to hear.
  10. wildbill129

    wildbill129 Godfather

    Dec 22, 2006
    Me too, at this point I have given up. At least the receiver works and I can watch TV, I'll have to live without MRV for a week...well six days....

    Thanks for the help everyone.....I will post results next Friday when they return......
  11. wildbill129

    wildbill129 Godfather

    Dec 22, 2006
    You guys won't believe this. I let it go for the last 8 hours or so, had some friends over and watched the UFC fight...GO RASHAD!!! I digress.....

    Came back here , checked the updates from you guys, and decided to do everything again. Re-did satellite setup, again, rebooted, again, and now it's working!!!! I don't get it, why now and not six hours ago? I'll hold off on cancelling the tech's return visit on Friday until I make sure it works for a few days...maybe I just needed violence and alcohol to clear my head...!
  12. matt

    matt New Member

    Jan 11, 2010
    Glad it is working now :)
  13. RobertE

    RobertE Active Member

    Jun 9, 2006
    If I had to take a guess, probably the DHCP IP lease "expired", the HR24 went looking for a renewal and found that it was connected via coax vs cat5.
  14. glanzone

    glanzone New Member

    Nov 9, 2006
    I was having same problem. Remove the DECA unit and still use the SWIM cable from SWIM to box, bypass the DECA and it works now. Hope this helps

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