HR24 gets super slow?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by SledgeHammer, Jun 4, 2017.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

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    Ahh, just thinking about doing that disturbs me. Not sure I want to go thru that. Seems like giving up.

    Rich
     
  2. Rich

    Rich DBSTalk Club DBSTalk Club

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    Yup, you're being rational. D* doesn't do rational.

    Rich
     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

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    I dunno how long I can keep paying for something I just use for sports or news, I haven't watched one series on D* for over a year, not one. I just can't seem to give it up.

    Rich
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

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    I don't really think there's a conspiracy, I just think D* doesn't care how slow older HRs are.

    Rich
     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

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    For the moment, let's see how they work in the future. We thought the 24s were so much faster than the Series 2 HRs, but bloatware caught up to them.

    Rich
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    That has to be true. How does D* deal with that? CSRs that know little, I guess that helps. Don't waste any money on training installers or CSRs, I guess that helps. Send out NRs that just slow down SPECIFIC HRs, I guess that helps somehow or other. Ever notice how not much ever changes with the way D* operates?

    Rich
     
  7. inkahauts

    inkahauts Well-Known Member

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    The thing is, there's almost no cost to supporting old boxes. I doubt they spend anything really at all on sd boxes and haven't in years. They don't do but a rare update if something changes that they use. Guide data format for example. But that's about it anymore, for sd boxes at least. Remember it's a closed system and the firmware is meant only for that one box. It's conditions do not change like computers. That's a lot different than supporting software for computers that have millions of configurations and keeping old and new alike is very difficult.

    Do you realize how much money they would have to spend upfront alone to build that many extra boxes? Again just no way that scheme would even be in their radar. They aren't going to outlay billions on hardware when they are constantly coming out with new hardware anyway. Natural attrition is how they let people upgrade. They won't encourage it. You always leave your cash cows alone becomes its pure profit coming in from them.

    We know att knows this. Ever seen a senior citizens phone bill that has had the same service for over 30 years and has never called into the phone company to inquire about it? It's frightening...

    Cable companies do the same thing. Heck I need to go to my cable company in the next week. They now say everyone gets at least 100 speed but I'm still at 60. They have made changes to the system but do not update anyone's package unless they call in and make them!
     
  8. inkahauts

    inkahauts Well-Known Member

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    I've been skiing for better r cording management since these things hits. I'd fir everyone who has said no, we don't need it if I was in charge. Everyone. There's zero excuse after all these years to not have that. Heck even Netflix knows this! Replay TV had it years and years ago!
     
  9. inkahauts

    inkahauts Well-Known Member

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    At the moment, the software isn't all that different. The base is the same in all their Hi Definition stuff except TiVo. The genesis just add more. So from a CSR point of view, it's not a big deal.

    Also realize, DIRECTV used to have to support lots of manufactures with all different software. Everything today is a cake walk by comparison. I suspect we will get to the point of two versions of software around 2019 after all the SD stuff is killed off. The current GUI for the hr2xs and one new GUI for genies. (I hope the HR34 just goes away so it's not even around, not sure it can handle any GUI really.)
     
  10. SledgeHammer

    SledgeHammer Icon

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    What's wrong with it? I mainly use the guide, to do list, history and search. When I'm going through to do and history and search to pick eps, I use the other showings sometimes too.

    I use the media share on occasion, and I know that's gone from the Genies, but I have it on my AVR and TV too, but the DVR is the most convenient I guess.
     
  11. SledgeHammer

    SledgeHammer Icon

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    Exactly. One of my $20/mo promos fell off and I had to play CSR roulette 4 times before I got it put back on. The first 3 CSRs claimed there was nothing they could do. Keep in mind, the 4 phone calls were in the span of a week LOL, so its not like any counter reset or anything.

    I remember years ago, I called in tech support and the first guy I reached knew how to wire up OTA multiplexing with the B-bands. Now you call them and they don't even know how to program the remote.
     
  12. inkahauts

    inkahauts Well-Known Member

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    He doesn't like the play bar on skip.....
     
  13. peds48

    peds48 Genius.

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    You couldn’t be any more further from the truth! The fact that they still have to have a steady supply of “old” receivers for replacements still adds to lots of cost to support those “old boxes”. They only way to save on cost on those “old” boxes is to retire them completely. FYI, they are still making SD receivers, fresh from the bakery......


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  14. inkahauts

    inkahauts Well-Known Member

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    It may seem that way, but because of how they write them off from an accounting perspective it's far cheaper to keep those going than it is to replace everyone's boxes with ones that cost them five times as much to build.

    I am surprised they are still making them. Probably not many though since they are down to just replacements. Makes me wonder if they figured it's cheaper to run a new batch than it is to refurbish some of them... either way those cost nothing to build vs a hr54 or hs17. I bet 10 to 20% of the cost, and it can still give them accounting benefits as well.
     
  15. peds48

    peds48 Genius.

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    Keep believing yourself..... but there is a huge cost from recovering to getting that replacement back to the customer. Is not peanuts. As a matter of fact, I bet you that the recovering process is either equal or almost just as much as producing new equipment.


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  16. jimmie57

    jimmie57 Hall Of Fame

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    I worked in a machine shop all my life. There are many instances that it is cheaper to just build a new item than to tear apart, troubleshoot and then repair an old unit, the labor for such can be more than the item is worth, when you do get it repaired what other component is almost ready to go.

    Then there is the depreciation factor for a new unit that is probably gone from an old one.
     
  17. peds48

    peds48 Genius.

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    Exactly, a box goes from a customer’s house to a tech that gets paid to deliver that box to the warehouse. Local warehouse personnel gets paid to get to get that box ready for delivery to DIRECTV warehouse where someone gets paid to handle that box. Then that box gets put through a series of proceses to diagnose and repair which again is done by many folks who do not work for free. Then you add any [arts that needs replacement as needed, then that box goes through the same process of warehouses until it gets to the customer home again. HUGE process and is not free!


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  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    One glaring thing: The Progress Bar stays on when the 30 second click forward is used. I use that a lot during football and baseball games. The PB stays off when using the back click, seems like they'd fix the software so the same thing happens when clicking forward. Why can't they just fix it? I've tried to use the 44 as a DVR but I just can't get past the PB thing.

    Rich
     
  19. lparsons21

    lparsons21 Hall Of Fame

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    If the cost to recover and refurb is more than 50% of new I'd be very surprised. And it would be not a good idea to do it if it was. The major failure point in the units will be in order of failure rate, hard drive, board(s) and then some other thing. Labor to do refurb wouldn't be huge because you don't need the sharpest techs to do this on a very small number of models and ther is most likely automated test benches.


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  20. Rich

    Rich DBSTalk Club DBSTalk Club

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    I called once about a problem with a 20-700, the CSR said, "What is that?" I ended the conversation and gave up on D* "technical support".

    Rich
     

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