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HR24/H24 0x040D: Issues Only

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Aug 20, 2010.

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  1. balboadave

    balboadave Legend

    Mar 3, 2010
    I have the same issues with 3D and FF (and Rewind too), and have a UN55C8000 and HR24-500. This needs to be fixed. But I will say it wasn't perfect before, since it should not be necessary to manually start the 3D mode on the TV. It should be automatic, as it is with both the Samsung 3D Blu-ray player and the Playstation 3.
  2. nucat95

    nucat95 Mentor

    Sep 22, 2007
    I wouldn't say that it's always been perfect, but I've not had such obvious audio-sync issues. It took my 5 year old about 10 seconds to notice and complain.
  3. MISpat

    MISpat Legend

    Apr 21, 2009
    I had been dreading this release because for the first time since I got D* I finally had HD-DVR's that worked without any major bugs. It turns out those fears were warranted.

    The HR24 in my living room was not outputting audio except via HDMI on the day it received the software update, and later that day became completely unresponsive to the remote and dropped off of the Whole-Home network. I had to reboot with the red button and all seemed to be working again.

    But then late last night I noticed the recording light was on and when I attempted to turn the unit on, it wouldn't. This morning the recording light was still lit and yet again I could not power it on, nor could it be seen on the whole-home network. Another red button reset.

    I've also noticed that media share no longer works on either HR24. Hulu previously worked fine but no longer plays anything.

    Can I revert back to the previous software by rebooting and entering 0 2 4 6 8 from the remote?
  4. Everyperson

    Everyperson AllStar

    Nov 26, 2006
    Mine was and still is automatic, through the Denon 3311. But with this new update, the FF, Rew, etc. sends a signal from the HR24-500 that as soon as you select PLAY for the D* box, the screen blanks out and the 3D from the Samsung, starts automatically all over again. This happens each and every time, except if you select PAUSE and then hit PAUSE again, the recording plays fine, with no reset of the 3D mode on the Samsung. As I had stated, it makes the FF,Rew, 30 second advance useless.

    BTW--did you connect the HDMI input into your panel via the "ARC" HDMI input(assuming you have this HDMI input on your panel)? This input is the "auto" feature for 3-D and other features via HDMI. Whenever I choose a 3-D movie, the Samsung panel automatically senses the 3-D mode via the HR24-500.
  5. Jason Whiddon

    Jason Whiddon Hall Of Fame

    Aug 17, 2006
    My 500 just got it. Not working with AM21 recordings?
  6. RAD

    RAD Well-Known Member

    Aug 5, 2002
    The AM21 and HR24-500 work just as well (or not) as before with this release.
  7. Mark Jay Jones

    Mark Jay Jones Cool Member

    Oct 2, 2007
    Yesterday morning (23 Aug) I turned on my HR24-500 to find it got this software update early in the morning.

    The HR24 is connected to a Yamaha AV receiver RX-V765 via HDMI, and the Yamaha connects to my TV with HDMI as well.

    The AV receiver takes the HR24's Dolby Digital signal over the HDMI cable.

    After the firmware update, there was no sound. The picture was fine, but no sound and the AV receiver indicated there was no digital audio coming from the HR24. I turned off/on (not a reboot) the HR24 several times, nothing. I turned off/on the AV receiver, nothing. I tried switching around to a few different channels and playing back some recorded content, still no sound.

    The resolution was to go into Setup/Audio/Dolby Digital and turn it off (which immediately gave me PCM sound), and then on again.

    The sound (Dolby Digital) works fine now.

    Hope someone else finds this helpful.
  8. finaldiet

    finaldiet Hall Of Fame

    Jun 13, 2006
    Got update 8/20, everything is working fine.:D
  9. jaggts

    jaggts New Member

    Aug 24, 2010
    my 1 month old receiver is dead. the tech stated that the update can corrupt the boot sequence causing it not to boot. i hopefully will receive an equal at no cost. well see.
  10. sfin54

    sfin54 Cool Member

    Sep 6, 2007
    Mine went nuts too after the update. See my thread here:

    Interesting that we are both in Florida (I'm in West Palm), and issues. Hmmm..

  11. jagrim

    jagrim Hall Of Fame

    Aug 25, 2006

    Got push last night from CE version to NR version. Playlist is empty but all DVR's show up in MRV list. Tried reboot with no change.

    Playlist finally populated today (±40 hrs after push)
  12. Richard L Bray

    Richard L Bray Legend

    Aug 19, 2006
    AM21 and HR24 combo still failing to record programs. Wife thought she had recorded "Big Brother"; but was immediately "greeted" with the "delete" or "keep" screen.
  13. HaRrrgh20!

    HaRrrgh20! Legend

    Jan 22, 2007
    I lost some sats, including my locals and local sports channel, on some of my HR-20s after the upgrade. The affected ones were on a cascaded multiswitch. The others that are directly connected to the first multiswitch are OK.

    The upside is I'm going to get a free SWM install, which will take care of my one DVR that only had a single coax and single tuner working...
  14. GP245

    GP245 Godfather

    Aug 17, 2006
    My HR24/500 was updated this Monday.

    Since then, there have been a few times when I turn on the receiver and the TV and there's a blank screen!

    Check to make sure that my Harmony remote hasn't chosen the wrong input.

    Everything is set correctly.

    To get reception - I have to click Channel Up and then there's reception and I then I have to go back to the channel I originally had wanted.

    Thanks a lot DirecTV for the update - I really need this first thing in the morning when I'm bleary-eyed and just waking up!!!!
  15. larryah

    larryah AllStar

    Jul 29, 2010
    Got the update early Tuesday morning, and I dont seem to be having any of the problems some of you are. In fact, it seems to have cured the audio dropouts I was expieriencing.

    I have the Hr24-500 conected to my 52" Samsung LCD via HDMI, and the sound through my Sherwood AV receiver via Optic cable. I signed up a month ago, and have not had to use the reset button at all. No video freezes or pixilazation. In fact the picture has been rock solid...more so than cable.

    The only problem I was expieriencing was the audio dropouts, and that wasnt too bad. But I didnt notice it at al last night. It was always worse on recorded programs.

    I dont use media share so cant comment on that.
  16. Davenlr

    Davenlr Geek til I die

    Sep 16, 2006

    ESPN 206
    Little League World Series
    2hr + 1.5Hr Padding

    This episode was canceled because of a programming update. (13/1/)

    So, I didnt get to watch the elimination game for the US championship because the game never recorded. Its 2010 folks. If you cant update the live stuff via the internet for those connected to it, and cant send a programming update within a reasonable time to allow the DVR to record it, whats the point of guide based scheduling?
  17. onecoolmint

    onecoolmint New Member

    Feb 3, 2007
    I have two HR24-500s and am seeing this issue on both of them. MediaShare will freeze after anywhere between 15 seconds and 3 minutes of playback. I have an H24 in another room and it does not experience this issue. (As an FYI, the H24 does not experience the pillarbox problem when playing widescreen content over MediaShare either).
  18. NR4P

    NR4P Dad

    Jan 15, 2007
    Sunny Florida
    OTA Pixelation occurs about every 10-15mins on any OTA channel. Was never this troublesome.

    Powering up when the last channel was an OTA channel, brings up a blank screen and have to toggle the channel selector to get video and audio to play. This is not new feedback on the HR24-500 OTA performance.
  19. HaRrrgh20!

    HaRrrgh20! Legend

    Jan 22, 2007
    Update: I have all my channels back now and all of the test channels work fine. No changes or restarts, not sure what fixed it. I'm on version 40C loaded Wed. AM.

    Still going ahead with the SWM install, but they rescheduled me saying they didn't have DECA parts.
  20. finaldiet

    finaldiet Hall Of Fame

    Jun 13, 2006
    I just got an HR24-500 today and need an AM21 for it but notsure after reading the problems with it. Both of my HR20's took a dump the last two months. I have an HR24-100 that has been working great. Have to buy one since I lost OTA on HR20's, so i'll buy an AM21 anyway and hope there is a soft-ware update for the 500.
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