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HR24 remote commands delayed by several minutes

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by dlugatch, Feb 19, 2013.

  1. dpeters11

    dpeters11 Hall Of Fame

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    Whoa...so if my hr34 goes out later (yes, legitimately), I can actually request a 44? What are the chances an agent will send it up the chain and they actually do it?
     
  2. Lugnut

    Lugnut AllStar

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    I doubt you can do that with an HR-44. Just like any new receiver, the quantities will be very low when it finally does roll out.
     
  3. dpeters11

    dpeters11 Hall Of Fame

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    I'm not expecting my 34 to die anytime soon, I'm sure the bad Ethernet jack wouldn't qualify for replacement.
     
  4. dlugatch

    dlugatch Cool Member

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    Just to let you I have the Protection Plan Premium. Didn't seem to help

    Norm
     
  5. dlugatch

    dlugatch Cool Member

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    I really take issue with item #1

    I've done component level repair of all types of electronics for 45 years. Electronics products don't have idiosyncrasies unless they are not working properly.
     
  6. Lugnut

    Lugnut AllStar

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    I've PM'd you a solution. Let me know how that works out for you.
     
  7. Rich

    Rich DBSTalk Club DBSTalk Club

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    Yeah, but you are Cursed... :lol:

    Rich
     
  8. Rich

    Rich DBSTalk Club DBSTalk Club

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    About the 20% Available question: I haven't seen any problems with the one 24-500 that is always around 15% available. I keep it there just to see if that problem exists with a 24. I know the problem did exist with all the previous HRs (maybe not the 20-100s, 21-100s or 22-100s. I've never had one of those that worked) and was most noticeable with an eSATA attached. I've never seen any such problems with a 24. So, whatever your problem is, I kinda doubt that the HDD being full is a problem. But if it is, a reboot will solve that problem. How full is your HDD usually?

    Have you tried to flush your Guide data? That is one problem I do have occasionally with my 24s. To flush the Guide data, reboot, and then reboot again within 30 minutes. That might solve your problems.

    Rich
     
  9. Rich

    Rich DBSTalk Club DBSTalk Club

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    Not looking to argue, but all the HRs seem to have their little oddities. I have 12 of them and each one acts slightly differently than the others. I would think that means QC is lacking or there is no oversight from D* on the manufacturing end. Probably a bit of both. I will say it's certainly improved since the fall of '06 (had to improve, couldn't have gotten worse). The HRs seem to be much more stable than they were just a couple of years ago.

    Rich
     
  10. Rich

    Rich DBSTalk Club DBSTalk Club

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    If you get a chance to talk to him, could you bring up the subject of letting us use any HDD on any HR within our accounts? This is really a sore spot with a lot of us. I would think allowing this would bring D* a whole lot of good publicity and, perhaps more subs.

    Rich
     
  11. dlugatch

    dlugatch Cool Member

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    I'm usually running between 2% to 5% free. I've never flushed my guide data on any of my 4 HR's. 2 HR22's and 2 HR22's.
     
  12. Lugnut

    Lugnut AllStar

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    Heh, I wish :p

    It's just called Office of the President because we take calls on behalf of executives and handle escalated issues above and beyond a normal call center scope.

    I couldn't agree more, either. I have no idea what the reason behind that decision is. From what we've been (unofficially) told, it's a copyright protection measure to keep people from offloading their DVR contents to their computer and uploading them wherever, but what is to stop someone with a PC TV tuner from doing the same?
     
  13. Mike Greer

    Mike Greer Hall Of Fame

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    They could still keep strong encryption using a key that is per account rather than per receiver just as Dish Network does. I suspect it was a short sited decision made early in the design stages of the HR20 years ago and now changing it is considered a low priority.

    As for getting an HR24 replaced – sounds like a risky thing… Unless DirecTV fixes their inventory process (or should I say lack-of inventory process?) I’ll hang on to the HR24 I have that needs to be restarted every week…. For that matter I’ll stay away from the HR44 for the same reason.
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    Give it a try, nothing will be harmed by doing it. It will take awhile to repopulate the Guide data. That's usually the first thing I try if I have a problem with an HR. Usually works. If you're gonna maintain those levels of capacity you really should give it a try.

    Do you use external drives?

    Rich
     
  15. billsharpe

    billsharpe Hall Of Fame

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    My grass is much greener in the past 17 months with FiOS.

    However, this board is much more lively and interesting than the FiOS board.
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

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    Dish does it. If nobody else was doing it, I probably wouldn't keep asking for it, but Dish must have the same constraints as D* does, no? I realize most people don't use the eSATA function, but that number seems to be growing as people realize how much more they can record on an HR.

    What we fear is D* telling us which external devices and HDDs we have to use. On this forum, we've settled on external devices and HDDs that we know work (this doesn't pertain to the Genies) and we recommend them in good faith.

    Rich
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    We don't get FIOS, but we're surrounded by towns that do and if it ever gets here, I'll probably give it a try. The last time I called them and asked if it would be possible to replicate my system, they laughed at me. Perhaps they've changed, it's been a long time since I talked to anybody at FIOS about it.

    One thing I will say about Dish, they also laughed at me when I asked the same question, but they sent me a voucher for ~ $600 to get me started on purchasing equipment if I chose to go with them. Thought that was a nice thing to do.

    Rich
     
  18. Jacob Braun

    Jacob Braun King of Awesome

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    That's why I just don't understand why D* can't/won't enable this. Dish's implementation is pretty awesome. Maybe it's a patent thing? I mean anything on the drive is encrypted just as the satellite signal is, and as that hasn't been broken (again) I don't see how piracy would be a valid concern.

    Edited to say this: I'm probably oversimplifying this, knowing that the E* implementation is the raw satellite feed recorded and encrypted with their smart card, and they manage to transfer things back and forth.
    Now I have no idea if the D* implementation operates similarly (in regards to DVR recordings), and it's highly possible there are technical reasons that D* cannot do this.
     
  19. mikellie

    mikellie Cool Member

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    I'm on day 12 of constant resets, 1 minute lags, missed recordings, and partial recordings. Have called tech 3 times and sent 2 emails to no avail. All I keep getting is that it is a known issue and they are working on it. 12 DAYS!! I think they need better software engineers or else they need to work more. It takes 60+ hours and counting to figure out a problem with the HR34 that they claim to be their top of the line receiver? 13 year customer with protection plan and premier package and this is the first time I have seriously thought about leaving. Between Netflix and Hulu Plus, I can pretty much get all my shows anyhow and it would only cost me $15 a month. Only thing keeping me around is NFL Sunday Ticket.
     
  20. mikellie

    mikellie Cool Member

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    In reading about the newest HR44, it claims to be the fastest DVR ever! It also has mostly the same features as the HR34. So if that's the case, why can't the same software that drives the 44 be put into the 34 to fix all the 34's lag problems?
     

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