HR2x and R22 0x0290 - Issues Only

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Oct 21, 2008.

  1. Nov 2, 2008 #261 of 334
    smimi10

    smimi10 Legend

    100
    0
    May 22, 2006
    Unit: HR20-700
    Dish: Slimline
    Multiswitch: NO
    Networking: NO

    Another issue that has arisen since the 0x290 update:

    While recording a program on SPDHD, we were watching a previously recorded program. The other tuner was tuned to Cartoon Network HD.

    The remote response was extremely sluggish at least as reflected on the GUI. It took 10 seconds or so for the GUI to respond to the trickplay buttons. The blue circle still turned, but it was extremely slow.

    This happens fairly regularly now with the receiver eventually grinding itself to a halt. A reboot generally fixes it, either a menu reset or a RBR if the unit totally locks up.

    I don't know if this is related to the other issue that I have related to signal strengths while recording HD content.

    I have emailed DirecTV about it.
     
  2. Nov 2, 2008 #262 of 334
    BattleScott

    BattleScott Hall Of Fame

    2,353
    7
    Aug 28, 2006
    HR22-100
    SL5 no multi-switches

    Tuner 2 signsl strength readings 10-15 points lower that Tuner 1 on same sat/txp.
     
  3. Nov 2, 2008 #263 of 334
    Dan B

    Dan B Legend

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    0
    Mar 6, 2007
    We're getting picture breakup & 771 messages on local channels (from 72.5) on our HR20-700 & 2 R22s. Signal strengths are in the 90s. I assume it's a bad LNB, but I see there are others with similar issues here also.

    We're calling DirecTV on Monday to have it checked out.
     
  4. Nov 2, 2008 #264 of 334
    shendley

    shendley Hall Of Fame

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    Nov 27, 2005
    Had my first lockup watching NFLST today with my HR20 700. I was using the "View Previous Channels" function which had been working fine. I accidentally selected to tune to a channel that was blacked out. When I got the on screen message, the receiver became unresponsive to commands from remote and front of receiver. RBR brought everything back to normal.

    Thank goodness for Supercast. Didn't miss a thing while the receiver was rebooting.
     
  5. Nov 2, 2008 #265 of 334
    dwlevy

    dwlevy Mentor

    43
    1
    Sep 4, 2007
    Los Angeles, CA
    Me too, exactly. My Hr20-100s are fine, but my HR20-700's HDMI port no longer works. Component RGB is fine.

    I mentioned this in another message, but the playlist and prioritizer list on this unit were also wiped out by the upgrade.
     
  6. Nov 2, 2008 #266 of 334
    aarontx

    aarontx Mentor

    32
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    Nov 1, 2008
    I am getting the audio stuttering also on HD channels. It is driving me crazy. My wife can't notice it unless I rewind a couple times then she can hear it. I can hear it alot.

    Seems to happen more often on the local HD's. Signals for 103c & 99c are 95+

    Tried reboot but no help. Sent a email to directv but they sent me a reply to call them at the 1-800 number. Is there another way to contact them with email that they will listen? I hate sitting on hold forever on phone then having to explain for 30 minutes what the problem is just to have them do nothing or schedule a tech visit.


    thanks,

    -aaron
    HR21-200
     
  7. Nov 2, 2008 #267 of 334
    BluGamma

    BluGamma New Member

    5
    0
    Nov 2, 2008
    HR20-700 over HDMI
    Network
    eSATA drive

    Samsung LN52A650 Display (1080p/24/120Hz compatible)

    Hello everyone,

    I am having nothing but problems getting any 1080p downloads to playback properly. I've tried Before the Devil Knows You're Dead twice and Final Draft, they are both in 1080p/24. What happens is they playback very juddery and with part of the picture breaking up or fluttering, almost as if it's losing the data stream, but this is even after the download has fully completed. The first time I downloaded Before the Devil, the whole bottom half of the picture was fluttering, like it was splitting off from the top. The second time I downloaded it, the fluttering was only occurring on the very bottom edge of the picture. Final Draft was displaying the same sorts of issues.

    The firmware update seemed to have downloaded without any issues and I set the 1080p output on the HR20 and it recognised the Samsung without issues.
     
  8. Nov 2, 2008 #268 of 334
    miksmi21

    miksmi21 Legend

    156
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    Jan 19, 2007
    Be careful with the reboots....i'm finding it's wiping out my recordings in my list. Just rerunning the sat setup is helping my 771 errors that I get daily...without having to lose my recordings.

    But still, the newly introduced 771 feature is friggin great! :mad:

    I've spoken to 2 CSR's now and one said it was a known issue that they were working on, the other put me on hold for 5 minutes before my line got hung up upon. If you have a known issue like this, why would you release the code into the wild?
     
  9. Nov 2, 2008 #269 of 334
    gpg

    gpg Well-Known Member

    2,046
    45
    Aug 19, 2006
    Long Island
    Hr21-100

    My wife recorded Desparate Housewives and Brothers & Sisters on WABC Channel 7 NY (MPEG4) tonight. She tried to pause DH when she got a phone call and that show wouldn't pause. After her call, she tried to back up and the unit ignored that command too. By that time B & S had been on for 15 minutes, so she tried to go back to the start of that show, but it didn't work either.

    An RBR wiped out both recordings but the unit now seems to respond to trick play commands.
     
  10. Nov 3, 2008 #270 of 334
    Syzygy

    Syzygy Hall Of Fame

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    I too am getting audio stuttering on HD channels. While I notice it frequently on local channels, I've been ignoring it until now. My signal strengths are in the 90's.
     
  11. Nov 3, 2008 #271 of 334
    Brian Hanasky

    Brian Hanasky Godfather

    485
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    Feb 22, 2008
    Spent an hour on the phone with tech support Sunday.

    Ever since 0290 came out my OTA tuner wasn't working. After a few reboots and setting up the satellite again the picture finally came back. Tech said hadn't heard of any other OTA problems.
     
  12. Nov 3, 2008 #272 of 334
    Lee L

    Lee L Hall Of Fame

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    Aug 15, 2002

    THis is the same problem I am having with one of my boxes., It did it this morning and if I hit Info, it was the info for the channel that the PPV was on. However, if I hit guide, the channel that was highlighted was the one that it was last on by one of my recordings. If I hit select it went to that channel, not the PPV channel. THis is an HR21-200 that is using only one tuner.
     
  13. Nov 3, 2008 #273 of 334
    LI-SVT

    LI-SVT Icon

    668
    0
    May 18, 2006
    HR20-700

    Saturday night I noticed my hockey auto record picked up the Rangers game on ch 215. As expected there was a second recording being made a minute later on RSN ch 635. Game search had kicked in.

    I attempted to play the ch 215 recording just to see what would happen. As soon as I pressed play the screen went black and the "do you want to delete" box popped up. Immediately after that the process began to loop. The list came up with the show highlighted, the screen went black, the delete message popped up. This was happening over and over at a rate of three times per second. I kept hitting the red button in an attempt to delete the recording. I don't know if it was my attempt to delete or it did it on its own but after about two minutes of looping the show was gone.

    About 10 minutes later the unit rebooted on its own.
     
  14. Nov 3, 2008 #274 of 334
    LI-SVT

    LI-SVT Icon

    668
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    May 18, 2006
    MY HR20-700 was recording two shows based on two different auto records on Saturday night. At about 7:30 pm I was watching one of the recordings from the list. The HR20 rebooted itself (see my above "loop" post). After the reboot one of the two recordings picked up again. The one I was watching did not begin recording again after the reboot.
     
  15. Nov 3, 2008 #275 of 334
    bullshark

    bullshark Cool Member

    28
    0
    Nov 22, 2007
    HR21-700
    Elite 150FD

    Schizoid 30-second skip - sometimes makes all kinds of wierd little sounds.

    Playlist, guides and menus are the slowest ever.

    Cannot pause content immediately after changing channels. After a minute or two it will pause normally.

    1080p setup works fine. Too bad there is no 1080p content to be found.

    I am invited to Delete programs if I catch up to the end while still recording.

    Haven't gotten a blank recording since the update.

    Dolby Digital (via optical out) is flaky on local channels. On the *same channel* during *same show*
    • national commercials silent while local commercials fine,
    • prologue and epilogues silent while content is fine.
    • Entire show may be silent.
    • Turn off DD via setup and all's well.
    • Everything may be fine .
    • SD sound output is always fine.


    Channel 10 WPLG (ABC) - Good Morning America is *always* silent with DD enabled. Heroes and Boston Legal always have silent pro/epilogues in DD.

    Channel 6 WTVJ (NBC) - Silent commercials only - never silent programming

    This is on just two of several local channels channels that have DD on HD. All other channels are fine, except Showtime which occasionally, but not always, has silent prologues and epilogues for "Dexter".

    This was also a problem on my previous software too: 0x253. For experimental reasons my phone cord was unplugged, and I forgot to re-connect. I got the x290 update anyway.

    Channel 4 WFOR (CBS) - Has once (only) delivered Survivor with no sound at all (pre-290) and never again had a problem.
     
  16. Nov 3, 2008 #276 of 334
    argyleman

    argyleman New Member

    1
    0
    Nov 2, 2008
    I have a similar problem with my HR20-700. I have component and HDMI hooked up to my Sony KDL 46W3000 LCD. The HDMI connection goes through an AVR (Sony STR-DG820), which remains off until I want to watch the HR20 in full surround. Up until a few days ago the setup worked fine. Then one day for no discernible reason, the HR20 hdmi output started producing only a black screen with no sound. Interestingly, when I engage the HDMI (i.e., turn on the AVR), the component outputs turn off. When I disengage HDMI (i.e., turn off the AVR), the components do not return. I need to power cycle the HR20 to get my component output back.

    I've gotten around the problem by using the optical out and removing the HDMI connection, but I never figured out what happened. Though I suspect that a power outage on the 29th scrambled its brains.
     
  17. Nov 3, 2008 #277 of 334
    HR10_convert

    HR10_convert New Member

    6
    0
    Jan 15, 2008
    HR20-700 lost sound on all HD channels after downloading 0x290.
    Spoke with second tier level support at DTV and they recommend to format the hard drive and reinstall the system software.
    I was able to format the hard drive BUT how do you initate a software download? Also if the hard drive is formatted, how do you revert back to the previous version of system software?
    Has anyone loss sound on the HD channels only? Standard definition channels are fine and interestingly the HD channels such as 70,82 etc have no issues with sound.
     
  18. Nov 3, 2008 #278 of 334
    Lurker17

    Lurker17 New Member

    10
    1
    Apr 21, 2008
    I had 771 errors and multiple blank recordings that were resolved completely six months ago. Now with 0290 I have tuner 2 showing low signal strength on multiple transponders -- figures of 20 to 95 points lower than tuner 1 on satellite 101. These discrepancies are not completely constant but are invariant to switching the cable between tuner 1 and tuner 2 and also to switching out 3 different BBCs on tuner 2. My HR10 attached to the same multiswitch shows identical readings on both tuners.

    I know this sounds like a hardware problem but it was resolved by an earlier software upgrade and reappeared with 0290.

    This is an HR20-100.
     
  19. Nov 3, 2008 #279 of 334
    poppo

    poppo Hall Of Fame

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    Oct 10, 2006
    HR20-700
    I had several recordings. They are sorted by name. The top listed one was Close Encounters, then Cold Case, then Surf's Up, then The Isurgents, then The Unit.

    I was not able to select Cold case. Close Encounters would stay highlighted and then Surf's up would also be highlighted (i.e. they were both highlighted). I was able to play both of those. I did a reboot and Cold Case AND The Unit were gone. I rebooted again and both were still gone. The history shows 'Deleted' And at the bottom says "this epesode was canceled because of an unexpected error. (2003) Note: these were both recorded OTA.

    The Unit recorded fine on another HR20 recorded via sat HD local.
     
  20. Nov 3, 2008 #280 of 334
    bellvis

    bellvis Cool Member

    10
    0
    Jan 9, 2008
    My HR20-100 exhibits the same problem occasionally. A red-button reset always fixes it.
     

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