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HR2x and R22 0x02F4/0x02F5/0x2F6 - Issues Only

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Apr 8, 2009.

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  1. May 3, 2009 #101 of 152
    jcwest

    jcwest Legend

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    May 3, 2006
    The HR21-200 running 02f5 software now will occasionally jump to the end of a recording when hitting the slip.
    On one recording it jumped back the the beginning while hitting the slip button.

    This is very dissapointing because the HR21-200 never did this when it was so happening so bad a few releases back.

    J C
     
  2. May 3, 2009 #102 of 152
    MLBurks

    MLBurks Icon

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    Dec 16, 2005
    This has happened to me during the previous software release but not yet during this release.
     
  3. May 3, 2009 #103 of 152
    DaveC56

    DaveC56 Mentor

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    Aug 17, 2006
    Received 0x2f6 on both HR21-100s on Thursday morning. I am very unhappy with the latest firmware. When playing back an HD recording, the HD DVR has terrible audio skips and video pixelization on my HD locals over DirecTV. I also have HD OTA and this does phenomena does not occur when recording a TV episode over OTA. On the previous firmware, I was not experiencing these performance issues. At times, I am still experiencing sluggish remote response.

    I have rebooted the HR21-100s several times (sometimes a cold boot and sometimes an RBR), no difference with the recording. Its very disappointing that further Q/C is performed on the firmware before national release.

    As for my other two HD DVRs (both HR20-700), they are working with out any major issues.

    DirecTV: Please fix these issues as soon as possible.

    Thanks,
    Dave

    -----------------------
    AT-9 Dish w/Zinwell WB616
    HR20-700
    HR20-700
    HR21-100 w/AM21
    HR21-100
    DirecTivo Phillips DSR-7000
     
  4. May 4, 2009 #104 of 152
    durl

    durl Hall Of Fame

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    I'm surprised your KDS A-series passed the test earlier. I have that series and everything I've read says that it doesn't support Directv's 24fps, only 60fps.
     
  5. May 4, 2009 #105 of 152
    CTJon

    CTJon Godfather

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    Seems slower on both my DVR's. Haven't had a blank recording, yet, which is great news. Audio brrrp seems to be worse.

    If it records reliably again it is definitely worth it.
     
  6. May 4, 2009 #106 of 152
    TiMo Tim

    TiMo Tim New Member

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    Apr 15, 2009
    My HR21-200 (02f5 as of 4/28) appears to be semi-bricked. I have the "can't change channels" problem-- once I try to change, it shows a grey screen, sometimes locking up the receiver and requiring an RBR. I was able to run a system test today and it said everything is fine, but that's not the case. :)

    Any help in forcing a redownload or reverting to a prior version would be appreciated.

    Edit: stumbled across the 02468 code and after several tried, it appears to have "taken".
     
  7. May 4, 2009 #107 of 152
    Mikey P

    Mikey P Mentor

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    Apr 22, 2007
    I've had about 6 issues/power outages requiring a restart since this update and resetting OTA every time is getting VERY old!
     
  8. May 5, 2009 #108 of 152
    kbxm

    kbxm AllStar

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    Mar 15, 2007
    Mikey stated my issues exactly, plus my remote is far less responsive now that it was with the previous versions IR or RF and does the "skip to the end" routine quite often.

    On the OTA issue, is it possible to set the program NOT to download the guide info immediately after you reset your settings? There should be nothing to refer to until after you've entered your ZIP and defined your viewing area. The first pass is simply a waste of bandwidth and time.

    Since it's using a hard drive inside, why not just save the previous settings and use them on startup? Maybe give the option to update, but default to the previous settings?
     
  9. May 7, 2009 #109 of 152
    vandergraff

    vandergraff Legend

    145
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    Sep 26, 2007
    First post in a long time (everything has been working well until this software update).

    HR20-100 repeatedly freezes during playback. I have tried a reboot and it seems to 'fix' it for a while. When frozen pressing play or fast forward has no effect - it will freeze from a few seconds to a few minutes. Strangely pressing pause and then pause again sometimes restarts playback. It did this multiple times on Lost tonight.

    Frankly all I need this thing to do is reliably record and playback shows.

    Updates that add features but break basic functionality add no value. I'd rather they slow down adding new features and focus on reliability.
     
  10. May 7, 2009 #110 of 152
    bsnelson

    bsnelson I can has HR2x?

    149
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    Jul 6, 2007
    I had this happen again yesterday. It's almost like the IR receiver is getting "stuck" somehow. Is anyone else seeing this?

    Brad
     
  11. May 7, 2009 #111 of 152
    ex mailman

    ex mailman Mentor

    33
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    May 19, 2006
    Same problem with h21-100 freezing with playback. I Called Directv and the csr said it was a known issue and was caused by the last download. This was my second call to Directv. The first csr told me to reformat my hard drive. Its hard to get the same answer anytime I call.
     
  12. May 7, 2009 #112 of 152
    Rich

    Rich DBSTalk Club DBSTalk Club

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    You can't "revert" to an older NR. Forcing the software download can't hurt and sometimes helps. I'd stay away from that red button, just forget it exists. Pull the plug, wait a couple minutes, an hour would be good, and plug it in. That might be all that you need.

    For those of you who don't know how to force a download, when the HR begins to reboot, point your remote at it and punch in 0-2-4-6-8 and you should see the HR begin downloading the latest software.

    I haven't seen many posts about the 200s having problems. I did have one that overheated, but the second one I got has been rock solid.

    Rich
     
  13. May 7, 2009 #113 of 152
    skyboysea

    skyboysea Icon

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    Nov 1, 2002
    Receiver hr20-700
    After coming back from standby and going to the guide, noticed the guide background was black and while it was possible to navigate, it was not possible to switch channel using the guide.
    The playlist background was black too, navigation was possible but not playing a recording.
    Going back to live tv and changing channel (it was on ESPNHD) solved the problem.
     
  14. May 7, 2009 #114 of 152
    Malibu13

    Malibu13 Lifetime Achiever

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    N.E North...
  15. May 7, 2009 #115 of 152
    calidelphia

    calidelphia Godfather

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    Feb 17, 2007
    Here's a new one...

    HR21-100

    I hit list today and this is what popped up.

    DVR Pics 004.jpg
     
  16. May 7, 2009 #116 of 152
    studdad

    studdad Icon

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    Aug 11, 2008
    I don't see an issue. Are you talking about the shows being in groupings? It has been that way for a LONG time, but maybe you just haven't had your DVR set up that way in the past. You have the option to have all episodes of a show grouped together in a "file" or singled out by date recorded. I don't remember where the option is to change it.

    I prefer the groupings.
     
  17. May 7, 2009 #117 of 152
    MLBurks

    MLBurks Icon

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    Dec 16, 2005
    He is talking about the black or dark themed look. That has happened to me a couple of times as well.
     
  18. May 8, 2009 #118 of 152
    calidelphia

    calidelphia Godfather

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    Exactly. There shouldn't be a black background behind the list. Also look at the text Lie To Me at the top(pixellated and garbled).
     
  19. May 9, 2009 #119 of 152
    edamon

    edamon Cool Member

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    May 9, 2009
    First the problems I'm now having (HR21-700 - software rev. 0x2F5 ) that did not exist prior to this software upgrade:
    1) Go to play back a show and it just displays "delete program? yes/no?"
    2) On recordings that do play back, they will randomly freeze. Let it sit for a bit and 70% of the time they will resume. Other 30% you have to power off or red button reset.
    3) This is happening now just to my new recordings, but older recordings that were problem free.

    As far as talking to DirecTV:

    Same experience here as you mentioned. Called in 2 days ago - they said it was a known issue, asked me what programs and what channels were of issue.

    Called back yesterday to check and see if there was any new information and the lady said she had no idea about any known issues and said "format the DVR" - and was almost rude about it. "Either format or too bad". In the 5 years I've had DirecTV, the support experiences this week are polar extremes to the generally good support in the past.

    So I told that lady to get lost and to bump me to her supervisor. She gets back on the line and says "He said you have to reformat and he has 30 years of technical experience and thats the answer". So I said "I didn't ask for his opinion, I asked to talk to him. Get him on the phone and I'll gladly put his 30 years of experience to the test". He gets on and says "sorry, it's a known issue with this software release, we don't have an ETA for a fix, but don't format... " and asked for a channel/program list.

    Also got him to give me the code to do a forced re-download (thinking perhaps the first download was corrupted). Didn't help. Asked if they could force a prior version -- like the last one that was working fine, but no go.

    I've always been a big supporter of DTV since 2004. Recommended to anyone that asks, got my parents, sister, all using them. However, this support behavior and attitude over the last few days hasn't left me all that happy. Especially when their tier 1 tech is so flip about "formatting the drive" as a solution, when it won't solve anything, except free up space. When TimeWarner starts looking like a viable option to switch to, you're doing something wrong.

    -damon
     
  20. May 9, 2009 #120 of 152
    MLBurks

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    Dec 16, 2005
    I have learned over the past couple of years that if I have a problem, the last thing you should do is call D* CSR's. You will find more knowledge and helpful answers on this board than anywhere else.
     
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