HR2x and R22 0x03DE/0x03DF: Issues Only

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, May 20, 2010.

  1. May 20, 2010 #1 of 137
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

    Jun 18, 2006
    Receivers included in this release:
    0x03DF: HR20-700 • HR20-100

    HR21-100 • HR21-200 • HR21-700 • HR21Pro
    HR22-100 • HR23-700
    R22-200 • R22-100

    Release notes:


    Remember, of course... please keep all posts to issues only. If you have no issues, or simply want to discuss other issues related to this release, please use the discussion thread.

    We ask that you keep polite and focused within this thread, and post as much detail as possible. If your receiver is set up for network issue reporting, please post the key generated by the receiver.

    Being part of the DBSTalk community means working together to help each other document issues and come up with solutions. While everyone gets upset from time to time, this is not the appropriate place for vents or rants. All off-topic posts and discussion will be deleted.

  2. May 21, 2010 #2 of 137

    rocket69 AllStar

    Oct 26, 2008
    most of todo list mia..?? software or HD on the blitz
  3. May 21, 2010 #3 of 137

    DogLover Hall Of Fame

    Mar 18, 2007
    The guide data is likely rebuilding. Todo list should repopulate over next 24 hours.
  4. May 22, 2010 #4 of 137

    rabid_hobbit Mentor

    Feb 10, 2009
    I've noticed an immediate problem with my hr23 after this download, it has issues when playing back any recorded programming. The audio is fine, but the video stutters quite badly, and consistently, throughout the playback. These are recordings that worked fine before. I've tried it on stuff going back as far as February, same issue, to varying degrees.
    Tried resetting, of course. No improvement.

    Also checked my HR21 and R22, no problems with those.
  5. May 22, 2010 #5 of 137

    MISpat Legend

    Apr 21, 2009
    My HR22-100 has audio dropouts on some channels.

    Lately it has also been rebooting on it's own. This happens both while it's on and recording programs (sometimes multiple times a night), and also when we've turned it off over night (we find it ON the next morning)

    It has also completely locked up on me a few times. It doesn't response to any buttons on the remote or panel. I have to unplug it to get it to reset.
  6. May 23, 2010 #6 of 137

    yarbage Cool Member

    Aug 21, 2005
    My HR-21 is doing the same the thing. It's pretty bad. It is also freezing on occasion as well.
  7. May 24, 2010 #7 of 137

    MISpat Legend

    Apr 21, 2009
    After some troubleshooting it turns out that mine has gone defective and it's being replaced. Admin, feel free to remove my two posts if you wish since they aren't applicable. (#5 is my first one reporting the issues)
  8. May 24, 2010 #8 of 137

    GordonL New Member

    May 24, 2010
    My HR21-200 (with external drive) is experiencing a similar problem to the ones mentioned above -- stuttering and brief freezes during playback.

    I've rebooted multiple times. Deleted a bunch of stuff so I'm under 75% utilized. Problem persists on both old stuff (recorded before the upgrade) and new stuff. Seems to come in bursts: fine for 10 minutes, then 5 minutes that are basically unwatchable.

    - Gordon
  9. May 25, 2010 #9 of 137

    copperx New Member

    May 25, 2010
    We have the exact same issues as yours and it happens when watching live programming as well.

    I think the problems started after my wife saw a message on tv saying that the tv was gonna do some "3D-related" updates last Thursday or Friday.

    Called this past Saturday and the CSR had me scanned the hard drive (which took more than 3 hours and corrected 500+ problems) but the problems are still there.

    I have not check the firmware version but I will do that and report back tonight.
  10. May 25, 2010 #10 of 137

    copperx New Member

    May 25, 2010
    Can't send a PM yet..

    Here's my response:

    "The CSR I talked to told me to press and hold both "REC" and "DOWN" buttons as soon as I saw the second screen... this is the same method to re-format some older dvrs..

    but for a HR23, it will "SCAN" the HD for errors...

    Do you still have the same problem after your "failed attempt" of formatting the harddrive?
  11. May 25, 2010 #11 of 137

    MISpat Legend

    Apr 21, 2009
    I haven't had the same problem yet. I believe "REC" and "DOWN" is what I did to start the reformat on my HR22... perhaps the CSR had the steps incorrect and this only performs a scan?
  12. May 25, 2010 #12 of 137

    GordonL New Member

    May 24, 2010
    Problem seems to have disappeared on my unit.

    I deleted a bunch of recordings, and rebooted several times. Still saw the problem. Then, the next time I used the DVR, I didn't notice the problem. Now I've watched approximately 2 hours of recorded TV without seeing a stutter.

    Good, because I wasn't anxious to perform HD diags on my 1.5 TB drive.

    - Gordon
  13. May 26, 2010 #13 of 137

    tivoboy Legend

    Aug 16, 2006
    Just got the software yesterday to enable 3D and such, but everything is broken.

    Playback of recorded shows, about 1 -5 minutes into playback, the whole thing stops playing and goes to live TV.

    Reboots have occurred three times now, and after the recorder sits a while, it looses the ability to CHANGE CHANNELS. It thinks it changes the channel, the top menu bar comes up with the new info, but the channel stays on the same channel.

    Also, it seems to have lost the network connection, even though it shows the right IP address in the info screen, it cannot download on demand, and won't do the APPS anymore.

    Any tips for troubleshooting?

    I HATE the fact that 1 in 2 updates craps out the receivers
  14. May 26, 2010 #14 of 137

    rayzor1211 Cool Member

    Sep 25, 2007
    Received update yesterday. I got home and noticed that AI wasn't recording. Turned everything on then checked the ToDo list and found it was empty and all of my season passes gone. Checked the PlayList - Empty. Checked system info and then realized there was a s/w update.

    Was suffering from the stuttering also. Reset the system and received the high temperature warning message. I unplugged it for 30 minutes to let it cool down. After plugging it in it took over 45 minutes at Step 1. When it finally displayed a channel, it was still stuttering. Reset one more time and it seemed to be okay.

    Am I upset about the PlayList and SeasonPasses being wiped out? No. I now have 100% space for the upcoming World Cup matches :lol:
  15. May 26, 2010 #15 of 137

    leier911 AllStar

    Oct 17, 2006
    I too have the HR-22 and have not had the update yet. Something like 3xx08, from 3/10. That is the latest update I have. I had issues with the new HD too so I did a reboot, etc. and had them send re-auth, and I did the 0-2-4-6-8 and it updates, but still the old version. It will not update to the new one. However, I see all this, I am not sure I want it anyway!
  16. May 26, 2010 #16 of 137

    wm_b New Member

    May 26, 2010
    Monday night the update came through and the following morning I turned on the TV to see the message about a problem detected in my hard drive. I have completed the scan a number of times to 100% but it does not continue to boot. Disconnecting the drive and booting the unit will take me all the way to programming with sound and picture so the unit is okay. I am bummed because I didn't get a chance to watch the last episode of 24. :( Is there any way possible to save my drive?

    The latest scan says it found and corrected one error but all previous scans came up zero.

    First post here BTW. Long time lurker.
  17. May 26, 2010 #17 of 137

    mgavs Legend

    Jun 17, 2007
    After 3DF, any previously recorded shows from Playboy channel 590 are not available for MRV viewing. This has previously worked. On my 3 HR20s all worked fine until 3DF. I tried looking at parental controls, etc. no luck. Only newly recorded ch 590 shows (after 3DF) will show up in the guide on an MRVd unit. Directv please fix.

    Update: It looks like when a show is older than about a week it no longer shows up on MRVd units. Everything else is fine.
  18. May 27, 2010 #18 of 137

    kbcrowe Mentor

    May 22, 2006
    Had several lockups during the AI finale last night. How stupid is D* to push an update like this right at the main week for season/series finales? Thank God they didn't do it before the LOST finale. I'm really getting tired of this.
  19. May 27, 2010 #19 of 137

    newlinux New Member

    Feb 2, 2010
    I'm getting studdered playback on some material on my HR21-200 since the update. Have rebooted a couple of times, no cigar. So far It is only happening on one recording, but I haven't checked many of them. Hasn't happened on livetv for me. But I haven't watched much tv since the upgrade.
  20. May 27, 2010 #20 of 137

    adamson Godfather

    Nov 9, 2007
    Houston, TX
    Yep great job guys testing before release! Job well done. Just because 3D is coming Directv rushs this out. Screw 3D really!

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