HR2x and R22 0x03DE/0x03DF: Issues Only

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, May 20, 2010.

  1. Jun 3, 2010 #41 of 137

    AirShark Legend

    Oct 28, 2006
    A reboot did nothing to help. Now an incoming call says:

    Incoming Call:

    I know that my Caller ID is working because the cordless phones in the house display the incoming Caller ID properly.

  2. Jun 3, 2010 #42 of 137

    newsposter Hall Of Fame

    Nov 12, 2003
    just got this. HR20 100 has very slow responses to commands and the 30 second skip is noticeably slower as is the normal FF. Recorded program from last night has major audio issues but good picture. USA

    unsure why they advertise and give us new software when it's my understanding we cant get 3d on my box anyway

    edit: watching something on another channel tonight, same issues. Audio cuts out very frequently, stuttering. Guide etc extraordinarily slow. Scrolling thru the List takes forever, it's as if i havent pressed the button. Wish we could revert back :( Doing a 'view upcoming' on one of my SLs took about 30 seconds of the bar across the screen to find future eps and just moving down one ep takes about 5 seconds. Recording a new ep takes over 1 minute after pressing the button.
  3. Jun 4, 2010 #43 of 137

    jba115 Godfather

    Oct 6, 2006
    Yes on both HR20-100's
  4. Jun 4, 2010 #44 of 137

    billsharpe Hall Of Fame

    Jan 25, 2007
    Tried to run a system test yesterday and got an error message saying one test had failed, that I may have reception issues, and that I should call DirecTV. I have had no "searching for signal" issues and my signal strengths are in the high 70's to 100.

    I reset the receiver, repeated the system test with the same result and called DirecTV. CSR referred me to "Protection Plan" operator who said it was a software issue, the error code was in error (???), and a new software download was scheduled for last night. No download occurred.

    I got the latest software on May 25.

    I will leave well enough alone for now.
  5. Jun 4, 2010 #45 of 137

    studdad Icon

    Aug 11, 2008
    Haven't been in here in these forums for a while, but when I started wondering why I started getting stuttering and VERY slow remote response, I checked the system info, and sure enough, D* had just come out with another one of their WONDERFUL updates. Thanks D*. Reboot has NOT helped. Please get this damn thing fixed ASAP.

  6. Jun 4, 2010 #46 of 137

    swannyva New Member

    Aug 17, 2007
    Update arrived early AM today. On first use got repeated, non-stop Caller ID messages with special characters instead of numbers. Unplugging phone line had no effect. Reset receiver resolved the issue!
  7. Jun 5, 2010 #47 of 137

    TermiNader DIRECTV since 1997

    Jul 10, 2007
    I thought it might go away or be the hardware so I came to this forum to see if this was a common issue.

  8. Jun 5, 2010 #48 of 137

    dramirez Cool Member

    Jan 6, 2008
    I have exactly the same problem, audio is fine, but video is choppy, a lot! even on live tv.
    The guide and menus flicker a little bit, even when I pause the video.
    Also the guide, and remote appears to be more sluggish than before.
    I was thinking maybe the hard drive was dying, now I know the cause is this stupid 3D update! :mad:
    HR22/100, 0x3de, got the update yesterday.

    Now the strange thing... the other HR22/100 which got the update the day before, is working PERFECTLY! Also I did not lose any settings or recorded programs on any of the receivers.

    Directv should provide us with an option to allow the updates, just like my old Dish receivers used to.

    Directv, please fix this ASAP!
  9. Jun 5, 2010 #49 of 137

    nashpatrick Mentor

    Sep 20, 2007
    Experiencing the exact same thing. Both HR22-100's got update on Thursday. 1 box is perfect, no problems. 2nd box has video dropping frames on all live TV and recordings, even recordings made before upgrade. Weird part is MRV from good box to watch a recording on bad box drops frames too. Called Directv and they made me run a disk check that hung on 11% for over 12 hours. Did full reformat, same problem. Directv is forcing a tech to come check signal because picture freeze makes them send out a tech, which is silly. They did say they would replace the box if the signal is good. Good times... :(
  10. Jun 5, 2010 #50 of 137

    dramirez Cool Member

    Jan 6, 2008
    people at told me it was the hard drive dying... really? I had this box for about 8 months now... forced the download by rebooting and then pressing 0 2 4 6 8 on the remote, this took me back to 0x3a8, guess what? no more problems! (well the to do list is gone, and the last 4 programs I recorded are gone too), but the box works as used to!
  11. Jun 5, 2010 #51 of 137

    tivoboy Legend

    Aug 16, 2006
    how did you do the roll-back?
  12. Jun 5, 2010 #52 of 137

    dramirez Cool Member

    Jan 6, 2008
    I read it somewhere:
    Steps in Forcing a Download
    1. Restart your receiver. Using the remote control, select Menu -> Help & Settings -> Setup -> Reset -> Restart Recorder.
    2. Press the DASH (-) key to confirm. Please ask for instructions if this does not work for you.
    3. When the reset process starts, the blue LEDs on the front of the receiver will turn off.
    4. Once the LEDs on the front of the receiver come back on OR the first blue screen is displayed, whichever occurs first, enter this special code from your remote control: 0 2 4 6 8.
    Press the keys deliberately, allowing about 1/2 second per press. Do not hold the keys down. Make sure that you press ONLY the 5 numbers, one at a time, and nothing else. Enter the code once per reboot. After a few more seconds, you should see a screen indicating that the 10-20 minute download cycle has started.

    I lost my to do list and the last 4 recordings by doing this, but I think it was worth it.
  13. Jun 5, 2010 #53 of 137

    litzdog911 Well-Known Member

    Jun 23, 2004
    Mill Creek, WA
    That will only work if the old software is still in the stream. And even it does "roll back", you'll likely get the new version again soon automatically.
  14. Jun 6, 2010 #54 of 137

    Racer88 Icon

    Sep 12, 2006
    Stuttering is not related only to this firmware. I'm getting it on 0x3A8. This all started when the D10 to D12 switch took place. THAT is where this problem is coming from.
  15. Jun 6, 2010 #55 of 137
    The Merg

    The Merg 1*

    Jun 24, 2007
    Northern VA

    Issue: TV Off Button Failure
    I recently hooked up my R22 to a TV that I can use the TV On/Off buttons with in order to turn the TV and receiver on and off with one button press. I did notice a limitation in how this works. While this does work without fail most of the time, there is one situation where it fails to work when shutting off the TV and receiver. If the DirecTV screen saver happens to be on, hitting the Off button will turn off the TV, but will only wake the receiver from the screen saver. If you then hit the Off button again, it will turn off the receiver, but if the TV does not have distinct on/off codes, the TV will turn back on. You then have to hit the Off button a third time.

    - Merg
  16. Jun 6, 2010 #56 of 137

    texasbrit Well-Known Member

    Aug 9, 2006
    You possibly have a dish alignment problem which is giving you low signal strengths on the D12 satellite. What are your signals on 103a, all transponders, on BOTH tuners?
  17. Jun 6, 2010 #57 of 137

    Sackchamp56 Godfather

    Nov 9, 2006
    so what's the deal? They have stopped the rollout of the update? I wonder if they will have a new release in time for the world cup?
  18. Jun 7, 2010 #58 of 137

    lifeislife Legend

    Jul 23, 2004
    I lost broadcast networks from two favorites lists. I am not sure if it is related to the software update, but we noticed this problem about a week ago and per the receiver's info, the update was applied on 5/26.

    Called directv customer support and they said I have to re-add the favorites. I have multiple issues with that option:

    1. I don't know what else was removed, so essentially I have to just set up the favorites again
    2. If I do it manually, I will lose the chance to do any troubleshooting (or have someone else do any troubleshooting)

    Anyone know if there is any other way out for me?
  19. Jun 7, 2010 #59 of 137

    Xsabresx Icon

    Oct 8, 2007
    Gonna assume they did. Got it on my HR23-700 a week ago, but never got it on my HR20-700
  20. Jun 7, 2010 #60 of 137

    Indiana627 Hall Of Fame

    Nov 18, 2005
    I got it on my HR21-200 last week but still not on my HR21-100. From Doug's site, it looks like 0x03DE is the national release software for the HR21-200, and 0x03DF is NR for the HR20-100, but all other HR20s and HR21s are still on 0x03A8. Doesn't look like 0x03DE has streamed since June 3rd.

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