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HR2x Lockup Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by DFWHD, Oct 6, 2008.

Did your HR2X require a restart/rbr on 10/6? (Thanks to Ken S for the poll)

  1. Yes, all of my HR2x required a restart/rbr.

    0 vote(s)
    0.0%
  2. Yes, some of my HR2x required a restart.

    1,955 vote(s)
    87.8%
  3. No, all of my HR2x were operating properly.

    211 vote(s)
    9.5%
  4. Restart/RBR didn't work I have to call DirecTV for help

    61 vote(s)
    2.7%
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  1. Oct 6, 2008 #341 of 1578
    Sirshagg

    Sirshagg Hall Of Fame

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    Dec 29, 2006
    I sure hope this is fixed by prime time!
     
  2. Oct 6, 2008 #342 of 1578
    Starz26

    Starz26 New Member

    9
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    May 18, 2008
    Question I have is: If the units are locked up, how are they going to get an update to fix themselves? Will it be upon startup.

    If it comes with the guide data, and your unit is locked up, do you wait another 24 hrs.....

    this is going to be a big headache.
     
  3. Oct 6, 2008 #343 of 1578
    Villanman

    Villanman AllStar

    50
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    Jan 22, 2008
    WOW.... went to bed last night, noticed my Bedroom HR21 was dead, Reset it and it came back, so I didn't think much about it, until today.
    I go upstairs and find the My HR21 to have the same problem as the one last night.
    Come here and find out it's wide spread... somewhat relieved until I find that it is happening to people twice. So I run back down stairs after reading this and find my HR21 hasn't really died this time, but is locked up. It's on, and showing a channel, but thats it. Can't change the channel, pull up any menus or even turn it off... It is now resetting as I type.
     
  4. Oct 6, 2008 #344 of 1578
    ki4cgs

    ki4cgs AllStar

    83
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    Mar 9, 2004
    I just had to RBR both of mine. One which didn't lock up this morning.
     
  5. Oct 6, 2008 #345 of 1578
    DarinC

    DarinC Hall Of Fame

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    Aug 31, 2004
    So nearly 3% weren't affected. What could possibly be different for only 3% of the customers? :scratch:
    If it's guide data related, could that reflect the number of people with 110/119 capable dishes who don't actually have line of sight to 119 AND who happened to have their tuners tuned to a 103/110/119 channel? No guide data = no reception of bad data.

    So this has happened before? Is it really that hard to trap for guide data errors and just dump it, and make the unit act like it has no guide data until valid data has been received? If that was the cause before, and it's the cause again, then that's DOUBLY bad. The first occurance should have spawned some careful combing through that particular code.
     
  6. Oct 6, 2008 #346 of 1578
    junianby

    junianby Mentor

    34
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    Sep 1, 2004
    I'm on my 5th rbr. And the wife is pissed. Her soaps didn't record!!!!:mad:
     
  7. Oct 6, 2008 #347 of 1578
    joshjr

    joshjr Hall Of Fame

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    Aug 2, 2008
    NE Oklahoma
    From what I was told it was only people with DVR's. If it was a guide data problem why would all recievers not be affected?
     
  8. Oct 6, 2008 #348 of 1578
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

    14,612
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    Sep 5, 2006
    Allen, TX
    Have you considered getting a new box? Resetting daily isn't normal.
     
  9. Oct 6, 2008 #349 of 1578
    markrubin

    markrubin Mentor

    53
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    Jun 21, 2007
    multiple lockups on 7 HR21 Pro's:

    to think I gave up Comcast for this :nono:
     
  10. Oct 6, 2008 #350 of 1578
    i49mobile

    i49mobile Mentor

    62
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    Jan 31, 2007
    I am on my second reboot of two HR20-700s
     
  11. Oct 6, 2008 #351 of 1578
    philherz

    philherz Legend

    223
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    May 3, 2008
    Found my HR21-100 DOA this AM so I did a hard reboot. (power off for 10+ seconds...like with my cable box.)

    Fixed, but snafu again when I got home.

    I assume the RBR is pressing the reset button and waiting!?

    thnx
     
  12. Oct 6, 2008 #352 of 1578
    DrummerBoy523

    DrummerBoy523 Godfather

    516
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    Jan 9, 2007
    Franklin, TN
    rebooting again here also! HR20-100
     
  13. Oct 6, 2008 #353 of 1578
    dreamyip

    dreamyip Legend

    155
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    Feb 25, 2006
    Is this problem cause by the aliens? Let me call me space ship to track it down :)
     
  14. Oct 6, 2008 #354 of 1578
    VHS or Beta

    VHS or Beta AllStar

    84
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    Feb 22, 2008
    By the way the internal cooling fan on ny HR20-100 was running at full blast when I found it locked up this morning.

    I also found it stuck on the "771 searching for signal screen", as the NYC stations were no doubt off the air yet again last night (it's now a nightly ritual).

    My first impression was that the machine locked up trying to find the signal, and/or it was a heat issue. Until I found this thread, that is.
     
  15. Oct 6, 2008 #355 of 1578
    jes

    jes Icon

    911
    0
    Apr 20, 2007
    HR20-100s running {CE:15:11} 0x286. 2/2 required RBR this morning...
     
  16. Oct 6, 2008 #356 of 1578
    dshu82

    dshu82 Icon

    682
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    Jul 6, 2007
    Very nice!
     
  17. Oct 6, 2008 #357 of 1578
    StephenT

    StephenT Legend

    112
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    Mar 6, 2008
    Because the DVR's have to parse the guide data to do searches for series recordings and keywords etc. Non-dvr's just have to display it. If it's guide data that's the problem I'd guess things go bad when it searches the data to add recordings to the to do list and hits the bad characters in the data or whatever or maybe when it indexes the data.
     
  18. Oct 6, 2008 #358 of 1578
    redrocker

    redrocker AllStar

    95
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    Jan 3, 2007
    i had to RBR mine also, now it will not turn off with remote or power button on unit. HR20-700
     
  19. Oct 6, 2008 #359 of 1578
    jungleland

    jungleland AllStar

    57
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    Jul 13, 2008
    I called them requesting info and a credit for this...They told me to call back when the issue is resolved for credit..

    So annoying.. I should make two phone calls and wait on hold twice because of their issues?
     
  20. Oct 6, 2008 #360 of 1578
    dcowboy7

    dcowboy7 Hall Of Fame

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    May 22, 2008
    Pequannock, NJ
    12,000+ views in 7 hours....hottest thread ever ?
     
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