HR2x Lockup Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by DFWHD, Oct 6, 2008.

Did your HR2X require a restart/rbr on 10/6? (Thanks to Ken S for the poll)

  1. Yes, all of my HR2x required a restart/rbr.

    0 vote(s)
    0.0%
  2. Yes, some of my HR2x required a restart.

    1,955 vote(s)
    87.8%
  3. No, all of my HR2x were operating properly.

    211 vote(s)
    9.5%
  4. Restart/RBR didn't work I have to call DirecTV for help

    61 vote(s)
    2.7%
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  1. Oct 6, 2008 #701 of 1578
    Matman

    Matman Legend

    238
    0
    Mar 24, 2008
    Just got home, HR21-100 DOA. Tried the RBR, no avail. Unplugged and counted to 30, no luck Unplugged again and counted to 60, no luck. Unplugged, threatened the box with being replaced by a Crapcast DVR, and the unit restarted (seriously). DVR hung at satellite info 97%, did a RBR and unit is finally up and running, recordings still there, and fav's set to "channels I get" and working fine.......
     
  2. Oct 6, 2008 #702 of 1578
    joshjr

    joshjr Hall Of Fame

    4,955
    131
    Aug 2, 2008
    NE Oklahoma
    According to the VP of CS they still do not know what the issue is and said that the problems with the DVR's will continue to happen but that they are working on it.
     
  3. Oct 6, 2008 #703 of 1578
    stroh

    stroh AllStar

    77
    0
    Oct 17, 2004
    Two HR21-100, both had to be RBR, one was broadcasting programming but had no response to remote or front panel buttons. The other was dead, no lights, no response. When it restarted it was wiped clean, no favorites, no recordings, no ToDo, No prioritizer list.
     
  4. Oct 6, 2008 #704 of 1578
    Regw3

    Regw3 Mentor

    35
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    Dec 11, 2005
    I am a directv dealer, my phones rang off the wall this morning. Customers told me of wait times of up to 30 mins to an hour. i bet i took at least 40 calls this morning. What a pain.
     
  5. Oct 6, 2008 #705 of 1578
    Amerikes

    Amerikes AllStar

    98
    0
    May 18, 2006
    Can you imagine the Phone calls DirecTV is getting over this. Mine DVR was off this morning, and I thought the DVR had gone out, and then after it came up, I thought, that something within the power was getting flaky. Then I checked here at the board like I do nearly daily, and discovered the problem was not unique.

    What about the many people that do not know of forums like these. They are probably calling like crazy.
     
  6. Oct 6, 2008 #706 of 1578
    Jables

    Jables AllStar

    89
    0
    Apr 24, 2008
    Huh, I'm in the tiny minority that had no problems at all.
     
  7. Oct 6, 2008 #707 of 1578
    Amerikes

    Amerikes AllStar

    98
    0
    May 18, 2006
    DirecTV has approx. 16 million subscribers, and I would imagine that many have DVR's.

    Ring, Ring.........
     
  8. Oct 6, 2008 #708 of 1578
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    You have old information DIRECTV identified the issue some time ago as noted here. DIRECTV is continuing to work on the problem at this time, and progress is being made.
     
  9. Oct 6, 2008 #709 of 1578
    Amerikes

    Amerikes AllStar

    98
    0
    May 18, 2006
    I wonder, if it is a particular model?
     
  10. Oct 6, 2008 #710 of 1578
    boelters

    boelters AllStar

    50
    0
    Feb 10, 2008
    I had this problems start with an HR21 last week. I pulled the plug and restarted it. It happened again yesterday with the HR21 and again this morning with both the HR21 and HR22. When I got both receivers back up, I downloaded the NR. I thought maybe the CE release was the problem. I did not have the problem with an HR20.
     
  11. Oct 6, 2008 #711 of 1578
    joshjr

    joshjr Hall Of Fame

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    Aug 2, 2008
    NE Oklahoma
    I assume so to. They read the latest email they had at the time which was less then 30 minutes ago so not sure but maybe they are not being kept up to date either.
     
  12. Oct 6, 2008 #712 of 1578
    Griff

    Griff Legend

    135
    0
    Sep 24, 2006
    Both HR21-700s were out of standby this morning, but locked up. The HR20-100 was the same. The HR20-700 had no panel lights and was too hot to touch. All four units responded to RBR and are so far back to normal.
     
  13. Oct 6, 2008 #713 of 1578
    spoonman

    spoonman Icon

    869
    0
    Feb 21, 2007
    Do we need to still report this issue...All three of my HR2x where locked up today.
     
  14. Oct 6, 2008 #714 of 1578
    Sugarlander

    Sugarlander Cool Member

    13
    0
    Nov 6, 2007
    Yup, it did it again. The receiver was off 3 hours and I had to reset again. This is this worst issue that I have faced with this DVR.
     
  15. Oct 6, 2008 #715 of 1578
    m4p

    m4p Legend

    238
    0
    Apr 12, 2007
    After rebooting, my To Do list only goes through this Wednesday. All other items are missing. In the meantime while all this is getting sorted out, I decided to use my regular "old faithful" RCA receiver in the bedroom and my DVD recorder to record tonight's shows.
     
  16. Oct 6, 2008 #716 of 1578
    DanER40

    DanER40 Legend

    187
    0
    Oct 25, 2007
    Both of my boxes were dead in the morning and both were dead again when I got home just now. RBR did the trick both times.
     
  17. Oct 6, 2008 #717 of 1578
    MHElliott

    MHElliott Cool Member

    11
    0
    Jan 20, 2007
    Yep same thing on HR20-700. Had to pull plug twice to get active. ???? Also noted the excessive heat issue.
     
  18. Oct 6, 2008 #718 of 1578
    IwantmyTHX

    IwantmyTHX Cool Member

    28
    0
    Oct 12, 2005
    It's only TV.:grin: If it is important enough to warrant that much unhappiness maybe live TV is the way to go.:D That is what I say to myself everytime I lose a recording or forget to program a season pass etc.:confused:
     
  19. Oct 6, 2008 #719 of 1578
    Xagoth

    Xagoth Mentor

    32
    0
    Jul 16, 2007
    Sure enough, just tested and its back to its normal 103.

    So whatever is causing the freezups is also causing massive heating inside the box.

    Not good...
     
  20. Oct 6, 2008 #720 of 1578
    boelters

    boelters AllStar

    50
    0
    Feb 10, 2008
    It is a shame that D* does not post something about this on their website! How much do you think this will cost them for credits to unhappy customers? I will be asking for a credit.
     
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