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HR2x Lockup Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by DFWHD, Oct 6, 2008.

Did your HR2X require a restart/rbr on 10/6? (Thanks to Ken S for the poll)

  1. Yes, all of my HR2x required a restart/rbr.

    0 vote(s)
  2. Yes, some of my HR2x required a restart.

    1,955 vote(s)
  3. No, all of my HR2x were operating properly.

    211 vote(s)
  4. Restart/RBR didn't work I have to call DirecTV for help

    61 vote(s)
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  1. Oct 7, 2008 #1201 of 1578

    rahlquist Hall Of Fame

    Jul 24, 2007
    When your DVR is rebooted things like the Guide and To Do list get repopulated. Since the items were still set to record, as the guide data flowed in the To Do list was able to rebuild.
  2. Oct 7, 2008 #1202 of 1578

    loudo Well-Known Member

    Mar 24, 2005
    Central Maine
    Both of my units re-booted at 2:55 am this morning. Woke up and saw the BR unit re-booting, then went into the Living Room and the other was also re-booting.
  3. Oct 7, 2008 #1203 of 1578

    DarinC Hall Of Fame

    Aug 31, 2004
    Yes, there's no telling what it was. My point is simply that it appears to have been VERY widespread, the boxes that weren't affected seem to be a very small minority. If we could figure out what those few had in common, it might offer some clues. My two units are very different: an HR21-200 with an AM21, network connected, and very heavy usage, the other being an HR21-100 with no AM21 or network connection, and only gets used while eating breakfast or something like that. But both were affected. :shrug:
  4. Oct 7, 2008 #1204 of 1578

    davemayo Hall Of Fame

    Nov 17, 2005
    Both of mine rebooted overnight even though I had reset them last evening and both were working fine by midnight.
  5. Oct 7, 2008 #1205 of 1578
    Lee L

    Lee L Hall Of Fame

    Aug 15, 2002
    I would love to know how many calls DirecTV got. I imagine it had to be one of their highes volume days ever and I am sure they stats for the month took a massive hit.

    I am glad I just checked here to save me lots of trouble waiting on the phone.
  6. Oct 7, 2008 #1206 of 1578

    stsrep AllStar

    Mar 10, 2007
    My non DVR HD boxes weren't effected at all.
    All three of the HR20's restarted last night around 6:30 p.m.
    I had already done a RBR on the one CE box earlier in the day but it restarted as well.
    All seem ok now.
  7. Oct 7, 2008 #1207 of 1578
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    Jul 12, 2006
    Los Angeles
    Folks in the East Coast had their receivers restarted @ 3am to correct the technical glitch from yesterday ..
  8. Oct 7, 2008 #1208 of 1578

    jebber Cool Member

    Aug 15, 2006
    timely thread - my wife called me to complaion yesterday that the three hr20 receivers were "acting funny" I told her to reset them.

    Came homne last night and at 6:52 pm all three machines rebooted one after the other - missed the first three minutes of the 7:00 shows ;)
  9. Oct 7, 2008 #1209 of 1578
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    Jul 12, 2006
    Los Angeles
    Yes, if the GUIDE cache gets flushed then it will need to be rebuilt. As a result, your TODO list will have to repopulate as well as the GUIDE gets new information.
  10. Oct 7, 2008 #1210 of 1578

    SockMonkey Icon

    Aug 14, 2006
    Both my HR20 and HR21's were locked up (as expected) but I didn't get home until almost 10pm last night. Missed Heroes, Chuck, and a lot more as Monday night is one of my biggest recording nights. Most of what I missed can be watched online... but I am not happy about having to sit in front of my computer to do it. :nono2:

    This is when FREE CBS, ABC, NBC and FOX DirecTV on Demand would be nice.

    I love my DirecTV, but times like this just burn a little.
  11. Oct 7, 2008 #1211 of 1578

    Ravens96 Cool Member

    Jan 15, 2007
    There has been some discussion in this thread that heat may have played a role with some of the receivers locking up. My receiver is one of the few that will not recover from the "technical glitch" and I believe that heat may very well have been the reason.

    I have an HR20-700 with a Targus laptop cooler sitting on top of the receiver to help dissipate heat from the receiver. The cooler is powered via the USB port on the HR20. When I first discovered that my receiver was locked up, I noticed that the HR20 was extremely hot and that the cooler had no power. Un-plugging and re-applying power to the HR20 returned power to the receiver as well as the coolor, but it looks like damage has already been done as the receiver will not get past the Step 1 of 2 Checking satellite settings, even after leaving the unit powered OFF all night. Since the cooler had no power, it looks like it may have done more harm in this instance by blocking the natural dissipation of heat from the receiver.

    I would be interested to know if others that are using a USB connected cooler also noticed if their cooler lost power during the glitch or if mine was the exception. Also, if you do have a cooler that lost power, was your receiver able to recover?

    BTW, I have a service technician appointment scheduled for tomorrow. They are supposed to bring a replacement unit. Keeping my fingers crossed.
  12. Oct 7, 2008 #1212 of 1578

    m4p Legend

    Apr 12, 2007
    I have a laptop cooler sitting on my unit as well powered by the USB port. I did not lose any power to the USB port during the glitch.

    As to the cause of this problem, some have said maybe it's in the guide data. What I found a bit interesting is you know those ads that are in the guide, for things like game lounge? Well I noticed that there is now a new ad (can't remember specifically what it was for and I'm at work so I can't check, but it was around the channels in the 240's). Just wondering if these ads could be causing the problems.
  13. Oct 7, 2008 #1213 of 1578

    rkhobbit New Member

    Oct 3, 2007
    Do you use a laptop cooler to pull air out or push air in to your DVR unit?
  14. Oct 7, 2008 #1214 of 1578

    HarryC Cool Member

    Nov 27, 2007
    I got home from work early and proceeded to turn on the satellite to watch the local news at 5:30ish CDT. My single HR-20 was unresponsive, and the red-button-reset seemed to have no effect. I unplugged the unit from the AC power and then plugged it back in after 3 or 4 minutes. 5 minutes after reconnection the unit was still unresponsive, so I decided to call Directv customer service—should have logged on to DBSTalk. Took me a few minutes to find the phone number, and about half way through the voice mail choices—about 10 minutes after plugging the receiver back in—the screen lit up and the receiver suddenly started to boot up.

    As others have reported, it stuck on 97% for quite a while, and then finished. Initially, a number of channels were missing, including all my local channels, but the guide did a couple of “updates” and those channels returned. Commands issued from my remote continued to be sluggish and there were some other nagging glitches. I watched the news, but at 6:55 pm the system rebooted spontaneously. This reboot went more smoothly with no hang ups, and once it was complete everything seemed to return to normal.
  15. Oct 7, 2008 #1215 of 1578

    dbronstein Hall Of Fame

    Oct 21, 2002
    I had to reboot twice and had the 97% issue. I'm just glad I found this thread. I just got a Harmony 890 and set up the wireless extender on Sunday, so I thought it was being caused by the remote and I was going crazy trying to figure it out.
  16. Oct 7, 2008 #1216 of 1578

    rsonnens Legend

    Nov 7, 2006
    I was not home when the hangs/rebooting fun happened; but last night my favorite channel filters were blank! I've had this receiver for almost two years and don't remember this happening before. I think it must be related to this fun event. Now I have to manually add things back to it which is not a fun exercise. Which leads me to a feature I want...the ability to backup (and restore) externally all my settings.
  17. Oct 7, 2008 #1217 of 1578

    pcates DBSTalk Club Member

    Sep 20, 2006
    I had reported yesterday that I could not get my HR20-700 to bootup with my external drive attached. I tried again last night and got it to boot by all recordings and settings were gone. I started re-doing my channels and recordings and the box reset again. Spent an hour or so redoing them after that and then this morning at about 7:30 AM Central it reset again. When it came up all of my settings were gone again along with the couple of things I recorded last night. I don't know if it is a function of having the external drive or not. Is anyone else losing everything?
  18. Oct 7, 2008 #1218 of 1578

    rkhobbit New Member

    Oct 3, 2007
    Had to soft reboot all 3 of my HR20's. 1 unit, would not display guide data correctly several hours after the reboot. Finally figured out that I had lost all my favorites and had to go in and recreate my favorite channel list.
  19. Oct 7, 2008 #1219 of 1578

    d56alpine Cool Member

    Mar 18, 2007
    I had 19 hours of Masterpiece Contemporary that recorded while the box was locked up! Was watching on WMPT I believe.
  20. Oct 7, 2008 #1220 of 1578

    m4p Legend

    Apr 12, 2007
    I have it sitting on top of the unit pushing air down into it. It works really well. It's made by Antec and has 2 fans.
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