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HR34 0x04C9 - Initial Release ISSUES ONLY

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Oct 28, 2011.

  1. TXD16

    TXD16 Icon

    Oct 29, 2008
    1. No live buffer when bringing box out of standby.

    2. If tuned to a Scoreguide-enabled channel and TV Apps are activated, the UI slows to a crawl after exiting TV Apps. Remedy is to tune to another Scoreguide-enabled channel or to tune to a non-Scoreguide channel and then back, which returns UI to "normal" speed.

    3. "Record" light is far too bright. It's like a laser.
  2. TXD16

    TXD16 Icon

    Oct 29, 2008
    Report ID: 20120215-C1D

    When using the HR34 as a client, auto-correct after coming out of a FFx3 consistently jumps forward 30 seconds, rather than back the anticipated 6 seconds.
  3. Caromsoft

    Caromsoft Mentor

    Jul 17, 2010
    Had my first issue tonight. HR34 is my only box. both live buffers would not respond to trick play commands and both progress bars were frozen at the same spot. I could switch tuners but would take a very long time. Eventually it just froze on grey screen. Guide and other overlays would come up normally. I waited until CSI finished recording and then did a menu reset and the problem seems to be fixed.
  4. raromr

    raromr Legend

    Jun 24, 2010
    My issues:
    1. Box seems lock up at times causing the need to RBR or reset.
    2. Each time I have to reset, the GUIDE take forever to repopulate and series link recordings that were once in my to do list are not there and I have to reset the 30SKIP cheat.
    3. Can no longer control Picture In Guide with things like Pause, FF, REW, or channel changing.
    4. Each time I press skip, the progress bar comes up. on the HR24, that does not happen.
    5. I fought liking the HD GUI, but now with the old GUI on the HR34, I kind of miss it.
  5. Gene on Long Island

    Gene on Long Island New Member

    Jan 4, 2007
    I see a few other people are having trouble with this combination of receivers. We had the HR34 installed this past weekend. After a day of glitches, it downloaded a software update and everything has been working really well. The only thing that is a problem is streaming to the room that has the H25 receiver.

    This seems to be 'hit and miss'. It didn't work at all when I first tried it. I swapped one of my older HD receivers to that location, looking to see if it was the wiring to that location, or the receiver that was the problem. The swapped receiver worked fine, so I concluded it was an issue with the H25. Put the H25 back, and had the issue again. Called DirecTV and they scheduled a tech for the next day. The next day, the problem wasn't occuring, so I called DirecTV to cancel the service call. Worked fine for 2 days, and now it's back again.

    The streaming just doesn't seem to work with any consistency to the H25 receiver. All other receivers in the house work just fine.

    Is there a documented issue with this combination, or is just coincidence that I've seen a few others having this problem?

    Gene on Long Island
  6. Losi b

    Losi b AllStar

    Nov 26, 2011
    The background of the guide that is normally blue is now black. This happens around 20% of the time. The guide seems to work fine though.
  7. dpeters11

    dpeters11 Hall Of Fame

    May 30, 2007
    It's a known issue.
  8. jmf243

    jmf243 Member

    Sep 6, 2004
    Pine Grove...
    I haven't had a chance to go through all the posts yet but my biggest point of annoyance so far is everytime I tune an SD channel, my preference for the video to be stretched does not occur. I have it set to Native output and stretch. I get native 480p output but I get black sidebars. If I go into settings and change it off of stretched then back to stretched it will stretch the SD image until the next time an SD station is tuned from an HD station. Very annoying.
  9. Losi b

    Losi b AllStar

    Nov 26, 2011
    I started a double play, when I flipped to my second show I had audio and no video.(black screen) The channel banner would show, the guide back ground was there but no info. Rbr fixed it.
  10. TXD16

    TXD16 Icon

    Oct 29, 2008
    Report ID: 20120218-1138

    After deleting recordings from and on other MRV-enabled DVRs, the playlist on the HR34 still shows them as available for playback. Attempting to play the now-phantom recordings on the HR34 results in the attached (as would be expected).

    Attached Files:

  11. Phil T

    Phil T Well-Known Member DBSTalk Club

    Mar 25, 2002
    Report 20120218-20F4

    My first issue with my new HR34.

    My wife was watching a show recorded on the 34 from the HR24-500. She got the packet error message. I went down and checked out the HR34 and it was locked up with no response from any remote commands although still playing live TV. I did a RBR and all is well except the 34 lost the guide cache. Had to rerun keyword search to generate a report number.
  12. Motorcop33

    Motorcop33 New Member

    Feb 18, 2012
    I just ordered the HR34 last Thursday and got one this past Monday, but I have had some fun issues already and I have talked to over 6 techs a Directv who can't give me a straight answer until today when i spoke to Shana in SD.
    One problem is that it has the old guide installed with the old software and I have been told there is not date as to the download of the new guide/software. Now i find the the iPhone mobile guide app dosen't work with the HR34, but the IPad app does. what is that all about?
  13. dsw2112

    dsw2112 Always Searching

    Jun 12, 2009

    Search is your friend ;)
  14. mikegold

    mikegold AllStar

    May 14, 2002
    New Jersey
    My wife noticed that when choosing a recorded show when the parent lock is on, it asks for the password to unlock but starts playing audio from the show before unlocking.
  15. botto84

    botto84 New Member

    Feb 19, 2012
    Activated HR34 and H25 today. So far the issues are as follows:

    1. Random channel not purchased (721) popup while watching the same channel. Channel continues playing while this message is displayed...
    2. H25 will not find the HR34 to save its life for MRV purposes. ISS says this is a known technical issue and are "working to resolve it." However they will not let me swap it for an H24.... and will not give a straight answer on a timeframe for resolution.

    I'm sure there have been other issues that haven't caught my eye yet... Anybody else having problems with an H25 not recognizing the HR34?
  16. Drucifer

    Drucifer Well-Known Member

    Feb 12, 2009
    NY Hudson...
    What software are they running?
  17. HDJulie

    HDJulie Icon DBSTalk Club

    Aug 10, 2008
    Having a problem with playing recordings from the HR22 to the HR34. HR34 has nothing recorded on it yet. It is the receiver on our main TV. Went to play Justified. Selected Play & the video jumped as though it was going to play & immediately jumped back to the selections in the episode (Play, Keep, Delete, etc). Did this 4 times & then we got the message that it couldn't play the episode because too many whatevers were being served by the HR22. Said screw it & decided to try Swamp People which is also on the HR22. Same thing happened with it the first time then the second time it looked like it was doing the same thing when suddenly the episode began to play.

    Another thing, though I guess not an issue -- I use 30SLIP to fast forward & on other DVR's when I stop, the play jumps back about 30 seconds before play resumes. I got very good at estimating where I needed to sop after the program started again before hitting the play button. On the HR34, play resumes either right at the place that I stopped or even possibly a few seconds AFTER that. 30SLIP is the default, right? I'm using whatever method works out of the box.
  18. botto84

    botto84 New Member

    Feb 19, 2012
    Forced download on both on initial bootup... ends in 49 for the hr34 and I believe it ended in 57 for the H25

    4C9... sorry
  19. naijai

    naijai Hall Of Fame

    Aug 19, 2006
    HR34 Locked up twice once yesterday and this morning
    RBR resolved yesterday
    Had to redo 30SKIP & iamanedgecutter after reset
    Cannot view recorded shows on HR24 from HR34
    Whenever i start double play, the message doesn't automatically clear itself
    Report ID: 20120220-1E6D
  20. Drucifer

    Drucifer Well-Known Member

    Feb 12, 2009
    NY Hudson...
    There's a newer NR software version for the H25. It's going from 57B to 59E. It's being release in the wee hours of the night.

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