1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

HR34 0x04C9 - Initial Release ISSUES ONLY

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Oct 28, 2011.

  1. Mar 2, 2012 #281 of 352
    Billzebub

    Billzebub Godfather

    793
    46
    Jan 1, 2007
    Pittsburgh, PA
    Just had my HR34 installed. One minor glitch happens when I have 2 SD channels showing on PIP. When I exit PIP the picture is stretched even though I have the setting on letterbox. Changing the channel and changing it back clears this up. No big deal, just pointing this out in case someone is interested.
     
  2. Mar 2, 2012 #282 of 352
    hammer32

    hammer32 Cool Member

    26
    0
    Nov 20, 2005
    Just found out my wife does an RBR about once a day. The HR34 will have a grey screen and be completely unresponsive otherwise.
     
  3. Mar 2, 2012 #283 of 352
    gsevere1

    gsevere1 New Member

    4
    0
    Feb 29, 2012
    I signed up for DirecTV on February 11th and had it installed last Saturday February 25th. I am reading in the forums there are alot of unhappy people right now with the HR34 receiver system and I understand and found out first hand. With the HR34 in my family room I also got two other receivers that I had put in two different bedrooms.

    The system has not worked correctly from the day it was installed.

    Today is Friday March 2nd & I just called and cancelled my DirecTV service. The HR34 is loaded with issues. Here's a few I found in my five days of use:

    1) The HR34 would not turn on unless you push the red reset button.
    2) When programmed to record new current shows it records shows from the previous week or two weeks before.
    3) The 30 second commerical skip & fast forward functions are very slow.
    4) When programmed to record a 30 minute or one hour show it only records 7 or 8 minutes of the show and stops.
    5) The recordings on the HR34 do not show up on the other HD boxes at times.

    And I can go on with a number of other issues that are very small.

    But I paid $120 up front when I purchased the system and in the five days I had it and I called DirecTV no less than four times trying to get help and get the system working correctly. All I was told is that these are all issues that are being addressed and should be corrected with upgrades soon. One phone service rep tried to tell me I wasn't working the system correctly. I can assure you I am smart enough to operate it.

    So tonight I came home and climbed in bed to watch my recorded shows I enjoy and the entire list of recordings was gone. So I went down to the HR34 and as usual it would not turn on. So I pushed the red button and called DirecTV and asked them to cancel the service. The retention rep say I would have to pay a cancellation fee of $20 a month for 24 months which equals $480. After I protested with the rep and he spoke to his manager they decided to forgo the $480 fee. When I asked for a refund of the $120 the rep said that all the issues of the HR34 are known at DirecTV and there would be no refund. When I said DirectTV may know all the issues but how am I supposed to know them? The rep said it was my responsibilly as a consumer to do research before purchasing and not to purchase if there are such issues. He also went on to say that I purchased thru an independent DirecTV Dealer and that I should not do that, I should only go thru DirecTV itself and they would tell me before purchasing that the HR34 has issues. RIGHT!!

    I have been with DishNetworks for years and I never ever called them with a service issue.

    Now I am out $120 and a weeks worth of missed shows I enjoy watching and I have to call DishNetworks and get it reinstalled in my home. I feel that it was a large waste of my time and a mistake to go to DirecTV. I will never use DirecTV again and I encourge anyone that is considering DirecTV to do your research first before selecting them.
     
  4. Mar 3, 2012 #284 of 352
    usnret

    usnret Icon

    603
    2
    Jan 16, 2009
    The above is sad. How is one to know where to research the HR34? I'm having approximately the same problems but will put up with it awhile longer. Oh, and when I purchased the HR34 thru DTV, they did not advise me of any problems, so suggest that the CSR's get their stories straight (subscriber since 95')
     
  5. Mar 3, 2012 #285 of 352
    inkahauts

    inkahauts Well-Known Member

    23,050
    1,165
    Nov 13, 2006
    That's very sad. I think DirecTV launched this to early by a couple months myself. I don't expect this unit to be totally stable till maybe June.

    It's too bad you didn't tell them you wanted them to hook up a couple hr24 s for now, and then bring back the hr34 when they work out the bugs. Not that they will do that, but because frankly, I think that's what they should be made to do. Marketing department needs to learn that when they push things out to fast like this it will cost them more than it will make them for way to long.

    I do think a couple of your issues may be your inexperience with how DirecTV units work. This is in regard to how you said it was recording shows it shouldn't be recording. My guess is you choose a show in the guide that maybe was a repeat and used it to create it series recording for that program, and expected it to only pick up new shows. The unit will only pick up new shows, but will also pick up any shows you use to actually create the series link even if it's a repeat. Also, if your restarting the unit to often it may not have full guide data for shows, and if it doesn't have anything but generic guide data with no new or repeat flags, then it will record the show, as it's better to record and be wrong than to miss and be wrong.

    Bt the constant need for restarting is terrible. I assume you only did this when the unit was actually frozen, and ot simply that it wouldn't play at another location. That is a big and from what i have seen, the main issue right now and will get fixed.

    I have a feeling that if you had tried the unit this summer instead of now, you'd have loved the unit. Unfortunately they have ruined your experience.

    As for the comments that where made to you by the reps, honestly, that's outrageous.
     
  6. Mar 4, 2012 #286 of 352
    Dave from Kazoo

    Dave from Kazoo AllStar

    81
    0
    Nov 28, 2004
    As I see it, Direct TV will work the bugs out of the HR34. I have had some minor problems with mine. Had to use the reset button. BUT the problems with the HR34 are no where as bad as the HR20 was when it first came out(for me).
     
  7. Mar 4, 2012 #287 of 352
    Patrick G.

    Patrick G. Legend

    123
    0
    Sep 9, 2002
    If you're using it with the H25, they're worse.
     
  8. Mar 4, 2012 #288 of 352
    RACJ2

    RACJ2 Hall Of Fame

    3,872
    5
    Aug 2, 2008
    I've only had the HR34 for one day and so far I'm happy I made the move. Here are the issues I have experienced:
    • I turned on PIP and left the HR34 on. Accessed the HR34 via my Android phone using my Slingbox, turned PIP off and watched. Returned home and tried to turn PIP back on, would not respond. Tried using double play, would not switch tuners. Had to do a reset and then it downloaded 04C9 and everything started working fine.
    • Started recording 3 programs, then started using double play. After a few times, when it changed turners, I would get a gray screen with sound. Once I entered a channel #, picture would come back.
    • On my remote HR22, went to play a recording from the HR34. Press List and look for the program, no remote programs in the list. Removed coax from DECA and reattached it, then the remote recording appeared
     
  9. Mar 4, 2012 #289 of 352
    Patrick G.

    Patrick G. Legend

    123
    0
    Sep 9, 2002
    If I have my HR34 wired directly to my router (vs using the DECA), will I interrupt active recordings if I reboot the router?
     
  10. Mar 4, 2012 #290 of 352
    inkahauts

    inkahauts Well-Known Member

    23,050
    1,165
    Nov 13, 2006
    Should have zero effect on the hr.
     
  11. Mar 4, 2012 #291 of 352
    gsevere1

    gsevere1 New Member

    4
    0
    Feb 29, 2012
    Also, I did ask the DirecTV rep to change out my HR34 and give me 3 HD Recorder Boxes but he wanted $440 for those. I felt it was too much money plus I had already paid DirecTV $120.
     
  12. Mar 4, 2012 #292 of 352
    gsevere1

    gsevere1 New Member

    4
    0
    Feb 29, 2012
    I signed up for DirecTV on February 11th and had it installed last Saturday February 25th. I am reading in the forums there are alot of unhappy people right now with the HR34 receiver system and I understand and found out first hand. With the HR34 in my family room I also got two other receivers that I had put in two different bedrooms.

    The system has not worked correctly from the day it was installed.

    Today is Friday March 2nd & I just called and cancelled my DirecTV service. The HR34 is loaded with issues. Here's a few I found in my five days of use:

    1) The HR34 would not turn on unless you push the red reset button.
    2) When programmed to record new current shows it records shows from the previous week or two weeks before.
    3) The 30 second commerical skip & fast forward functions are very slow.
    4) When programmed to record a 30 minute or one hour show it only records 7 or 8 minutes of the show and stops.
    5) The recordings on the HR34 do not show up on the other HD boxes at times.
    6) System locks up and freezes at times

    And I can go on with a number of other issues that are very small.

    But I paid $120 up front when I purchased the system and in the five days I had it and I called DirecTV no less than four times trying to get help and get the system working correctly. All I was told is that these are all issues that are being addressed and should be corrected with upgrades soon. One phone service rep tried to tell me I wasn't working the system correctly. I can assure you I am smart enough to operate it.

    So tonight I came home and climbed in bed to watch my recorded shows I enjoy and the entire list of recordings was gone. So I went down to the HR34 and as usual it would not turn on. So I pushed the red button and called DirecTV and asked them to cancel the service. The retention rep say I would have to pay a cancellation fee of $20 a month for 24 months which equals $480. After I protested with the rep and he spoke to his manager they decided to forgo the $480 fee. When I asked for a refund of the $120 the rep said that all the issues of the HR34 are known at DirecTV and there would be no refund. When I said DirectTV may know all the issues but how am I supposed to know them? The rep said it was my responsibilly as a consumer to do research before purchasing and not to purchase if there are such issues. He also went on to say that I purchased thru an independent DirecTV Dealer and that I should not do that, I should only go thru DirecTV itself and they would tell me before purchasing that the HR34 has issues. RIGHT!!

    I have been with DishNetworks for years and I never ever called them with a service issue.

    Now I am out $120 and a weeks worth of missed shows I enjoy watching and I have to call DishNetworks and get it reinstalled in my home. I feel that it was a large waste of my time and a mistake to go to DirecTV. I will never use DirecTV again and I encourge anyone that is considering DirecTV to do your research first before selecting them.

    Also, I did ask the DirecTV rep to let me trade out for three HD Recorder boxes but he wanted $440 on top of the $120 I had already spend. I refused.
     
  13. Mar 4, 2012 #293 of 352
    Patrick G.

    Patrick G. Legend

    123
    0
    Sep 9, 2002
    I had my first problem-free night since adding the HR34 to my family of H25s. Not sure which resolved the issues: #1. Disconnecting the DECA where I previously had both the DECA connected, as well as a direct wire from the HR34 to my router. Or #2. Upgrading the H25s to the latest CE software last night.
     
  14. Mar 5, 2012 #294 of 352
    L2BENGTREK

    L2BENGTREK Godfather

    283
    0
    May 31, 2006
    Hello all, is this a known problem as well? I've had my HR34 and whole home installed for a week and twice I've had to reboot my living room HR20 (my HR34 is in my basement) because when I try to bring up the living room's recordings on the HR34, all of the programs have a red "minus" icon next to them and when accessed, a message says that they cannot be brought up because there are "too many showings being played", when nobody is even watching the living room HR20. Like I said, a reboot of the living room box cures it...but is this a common problem...hope that gets addressed.
     
  15. Mar 5, 2012 #295 of 352
    BigFoot48

    BigFoot48 Mentor

    61
    1
    Aug 30, 2007
    We've had our HR34 for nearly 3 weeks now, and think it's terrific and very pleased to not miss the DTV-Tivo R10 at all. Combined with the AIM21N and the five tuners makes it a great DVR. We have noticed three recurring issues with its performance:

    1. About 20% of the time when touching the FF button a second time while watching a recorded show it will skip to the end and the Delete menu will pop up. Selecting Play again starts the program at the beginning. Two friends also have this exact problem.

    2. Recorded shows, when played, start about 10 seconds into the program, necessitating a rewind.

    3. When watching an SD program there is a twinkling white line across the top of picture, at the top of the black bar. (Native Resolution off.)

    We've had to do one RBR after a lock-up.
     
  16. Mar 6, 2012 #296 of 352
    Sixto

    Sixto Well-Known Member

    12,224
    95
    Nov 18, 2005
    Hmmm. 0x04CD NR "live"?
     
  17. Mar 6, 2012 #297 of 352
    BigFoot48

    BigFoot48 Mentor

    61
    1
    Aug 30, 2007
    A friend just got 0x04CD on his week-old HR34.
     
  18. Mar 6, 2012 #298 of 352
    Sixto

    Sixto Well-Known Member

    12,224
    95
    Nov 18, 2005
    It appears to be in the stream right now, hence my post earlier.
     
  19. Mar 6, 2012 #299 of 352
    f22viper99

    f22viper99 New Member

    1
    0
    Mar 1, 2012
    What is the 0x4cd update suppose to do to the hr-34?
     
  20. Mar 6, 2012 #300 of 352
    L2BENGTREK

    L2BENGTREK Godfather

    283
    0
    May 31, 2006
    ...Hopefully more bug fixes? HDGUI? Caller ID issues? Please, Please...I'm not home. BTW, I came home last night to find that I could not access my living room shows again...the red icons again like I described in my post above. Can somebody clear something up for me? Here's the situation, my setup is in my signature. My daughter was watching our LR HR20, watching one tuner while the other tuner was recording a show. My wife was upstairs on our bedroom HR20 watching a LR recording as well through the whole-home. Now in I come, wanting to watch a LR recording on the HR34 in the basement...up pops the the red icons nullifying the available LR recordings along with the "too many showings being played on Living Room"...is this right? I was under the impression from DTV that 4 different TV's can watch the recorded shows at once. If I include the 2 tuners that were going on the LR HR20 (which I don't know if these even count), my TV would have made #4. Now I did witness that once the one tuner in the LR quit recording, the red icons disappeared on the HR34 and I was able to access the LR recordings again. You'll probably have to read this again...sorry! :lol: Is this right?
     

Share This Page