I have a new (5 day old) Genie+1 client install. On the client the 6/30 sec skip is acting erratically. I ran the diagnostic test on the Genie and on the client and I get on both error code 79-860, "Playback error due to drop connections". Called tech support, they made me do all the regular resets which I did before anyway and I still get the same error code. They gave me this BS that the error code is "normal". Any suggestions?