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HR34 & AM21 Helpppppppp

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jeremymc7, May 29, 2012.

  1. jeremymc7

    jeremymc7 Mentor

    42
    0
    Apr 27, 2009
    Ok this is driving me crazy.

    I just got an AM21 to use with my HR34 and I can't get things to work. The AM21 has no menus or otherwise that come up on the HR34 so I don't know what the problem is.

    USB is plugged between AM21 USB and HR34 USB
    Antenna is plugged into AM21 Antenna
    Power is looped through AM21 and HR34 as required
    Have done Antenna set-up. Process completes.


    NO off air channels appear in guide
    Edit channels in Antenna set-up is always ghosted.

    I've tried multiple USB cables.
    I've tried off air digital antennas of different sizes and styles.

    Nothing, nothing, nothing.

    AM21 is so stupidly simple that it's almost impossible to figure out whats wrong.

    HR34 doesn't let you manually scan through channel. Or add all and then edit down. You can't do a signal strength on the off-air channels.

    HELP ! ! !
     
  2. RunnerFL

    RunnerFL Well-Known Member

    17,054
    312
    Jan 4, 2006
    When you first booted up with the AM21 hooked up did the HR34 give you a pop up about finding an off air tuner?
     
  3. jeremymc7

    jeremymc7 Mentor

    42
    0
    Apr 27, 2009

    I haven't gotten anything or at least seen anything about finding an off air tuner.

    It must have though because I can start a scan. It ask me for zip code for primary and optional secondary markets. It identifies the markets correctly.

    Nothing.

    Even tried adding a 20dB booster and changing zip codes to something more common and closer to towers. Still see no channels.
     
  4. RunnerFL

    RunnerFL Well-Known Member

    17,054
    312
    Jan 4, 2006
    Do the channels come in if you tune directly to them?

    Have you tried another reboot after setup?
     
  5. jeremymc7

    jeremymc7 Mentor

    42
    0
    Apr 27, 2009
    How do you tune directly? With channel 2 it's Obviously 2 and enter. But how do enter the fractal digital channels.

    I don't know if that would work either. As I understand it the HR34 actually scans for channels where all other boxes actually just display based on an area grid wherever or not the channels actually come in.

    Argh!!!!!
     
  6. CCarncross

    CCarncross Hall Of Fame

    7,058
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    Jackson
    What channels can you get with your antenna connected directly to your tv? Those should be the same ones you can get with the am21 connected.
     
  7. Davenlr

    Davenlr Geek til I die

    9,139
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    Sep 16, 2006
    Use the dash "-" key on the remote... i.e. 2-1, 2-2, 2-3...
     
  8. jscott70

    jscott70 Mentor

    35
    0
    Feb 14, 2009
    I did not receive any popups from the HR34 about the AM21 or OTA tuner but I was able to go in and edit what OTA channels I wanted included in the lineup and also check signal strength from the antenna setup menu. Have you gone into the antenna setup menu yet? That's where you can do all of that and/or do the initial setup again.
     
  9. ThaPhenom

    ThaPhenom Mentor

    59
    3
    Aug 21, 2006
    I'm having the same issue. Hooked up the AM21N to my HR34. No initial antenna setup menu displayed. There's no antenna setup in any of the menus either. Tried 2 different USB cables. Me being in a MDU (DirecPath) complicates things because I can't just call DirecTV.
     
  10. peds48

    peds48 Genius.

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    Ave you done a Red Button Reset on your HR34? Is the AM21 powered on?
     
  11. ThaPhenom

    ThaPhenom Mentor

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    Aug 21, 2006
    Yes and Yes. Made no difference.
     
  12. peds48

    peds48 Genius.

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    Tried different USB?
     
  13. ThaPhenom

    ThaPhenom Mentor

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    Aug 21, 2006
    Yes. Made no difference. Went to Best Buy and bought a brand new USB cable.
     
  14. TXD16

    TXD16 Icon

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    Oct 29, 2008
    If you haven't already, with everything else connected properly (USB from AM21 to HR34, power to AM21, and antenna to AM21), reboot the HR34 by removing the power cable, waiting ten seconds or so, and then plugging it back in.
     
  15. ThaPhenom

    ThaPhenom Mentor

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    3
    Aug 21, 2006
    I've done that too. No dice. I even plugged the antenna directly into the TV to test it. Antenna works great.
     
  16. peds48

    peds48 Genius.

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    so perhaps a detective AM21?


    Sent from my iPhone 6 using Tapatalk
     
  17. ThaPhenom

    ThaPhenom Mentor

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    Aug 21, 2006
    Possibly. That's the only thing I can think of.
     

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