1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

HR34 / C31 First Impressions of a returned D* customer

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Capmeister, Oct 17, 2012.

  1. TMan

    TMan Legend

    216
    1
    Oct 30, 2007
  2. Capmeister

    Capmeister Large Hairless ApeCutting Edge: ECHELON '08

    5,222
    2
    Sep 16, 2003
    Probably a good year to 18 months away.
     
  3. pduh

    pduh New Member

    6
    0
    Oct 19, 2012
    Something weird happen for the first time since the installation last Friday.

    Everything was working fine but then a while ago after I come on one of the clients won't turn on for some reason, earlier of the day it was working but suddenly it won't turn on I try to turn it on with the remote, then try it manual with their power button which it doesn't work. So I try to disconnect the power adapter, and plug it back doesn't work either, and I turn off the power surge and turn it back on, then I do something a bit different disconnect the power adapter and the power cord that hook on my power surge, and then turn it off. I wait for 60 seconds for each, then hook it back, and turn the surge on, and yet it won't turn on. I check the Genie to see maybe the Genie doesn't work, and that might be the wrong but the Genie is working well. I have another client in another room to check to see if that works too, and that works. only one client wasn't turn on. I leave it alone to get on the computer, and try to log in directv to check but before I did all of suddenly it works again.
     
  4. chaney

    chaney Cool Member

    34
    1
    Oct 25, 2012
    topeka ks
    I have always had Cox communications as my television provider. Yes I know its kind of sad that as a dish installer I haven't chose to subscribe to them instead of Cox, But i'm taking the big plunge Monday the 29th and getting a Genie and SD receiver as my second TV. First I'm kind of excited to see what DTV is all about because I install dish and deal with the hopper on a daily basis and it is a very good receiver functionally and software wise with very few glitches. Obviously i've heard alot of bad about DTV as a company because of billing and disgruntled customers leaving. As far as my experience with Cox it has always been an excepted thing in my family to deal with them and their over priced service, lack luster receivers, and poor customer service to boot. But after realizing how much money and much better service and receiver I could receive from a satellite company like DTV or Dish. True many would raise an eyebrow at the fact that I am a dish installer and chose DTV. But the truth of it is the fact that I work for an RSP called Blue Sky Satellite so i reap no benefits as far as discounts if i were to go with dish. So enough biography lol. So what can i expect from DTV as far as service and from the Genie as a HD DVR choice? I currently have Cox's whole home HD DVR which is a piece. I regularly have to reset it and have no live tv dvr capabilities on my client, I only have the ability to watch/set/delete recording on the main receiver, a feature which is very lacking in a receiver that is supposed to be able to compete with the hopper and now the genie. So any advice and tips would be very helpful. Also I have heard and after research have found out that DTV does not offer HD locals in Topeka KS, Anyone have any info on when the HD locals may start to be tested and an appox completion/active time for my market?
     
  5. dpeters11

    dpeters11 Hall Of Fame

    16,340
    503
    May 30, 2007
    Cincinnati
    Topeka still shows for 2012 (I believe it's in test now). Why the SD box? You won't be able to access recordings on the Genie with it. It needs to be an HD receiver (not necessarily on an HD set).
     
  6. chaney

    chaney Cool Member

    34
    1
    Oct 25, 2012
    topeka ks
    I chose to opt for an SD box for my second TV because if I wanted the Genie mini or regular HD reciever I would have to pay $99 upfront for it, which is something I dont feel i should have to pay as a new customer, So I will deal with only the SD reciever for time being until I have the extra cash to go ahead and get the client. I'm hoping the my Sony Google Tv 46" will get an RVU compatibility upgrade through software allowing me to shed the SD box and move the Genie to my second TV location and use the RVU for livingroom tv. but heres to hoping
     
  7. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,365
    580
    Dec 2, 2010
    Winters,...
    WEll, this is unique—your situation, that is, a multitude of major digital delivery systems!

    Hope you enjoy your new gear, and glad to see you in DBSTalk.:welcome_s

    Have you been lurking in the forum for a while?
     
  8. chaney

    chaney Cool Member

    34
    1
    Oct 25, 2012
    topeka ks
    dpeters11-hey i attempted to view your "my setup" page but couldnt said something along the lines as Admin may have blocked me, also where did you find the info on Topeka locals being tested? I am very optimistic this will happen soon because I currently have HD locals with Cox and wont miss them until my prime time series kick off spring. ive also heard them slated to be active starting the 31st know anything more please let me know
     
  9. chaney

    chaney Cool Member

    34
    1
    Oct 25, 2012
    topeka ks
    alurkin? thanks for the welcome, im hoping it all works out as a good experience as well to disprove some of the hear say from ex DTV custs i install at sometimes
     
  10. dpeters11

    dpeters11 Hall Of Fame

    16,340
    503
    May 30, 2007
    Cincinnati
    My link is a post in a semi-protected forum. To be honest, it's not all that impressive, I downsized to one DVR when I got the HR34/Genie. We have others with 12 DVRs :)

    Here's the thread on HD locals. The nice thing about this site is we have great guys that actually pull satellite data.

    http://www.dbstalk.com/showthread.php?t=206833
     
  11. chaney

    chaney Cool Member

    34
    1
    Oct 25, 2012
    topeka ks
    thanks very useful info seeing as im not privied to that info, but am now.
     
  12. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,365
    580
    Dec 2, 2010
    Winters,...
    Yes, you've now hit 5 posts+ which opens a few things on the forum.

    The lurking I meant was simply reading the forums without posting, or even registering, which some do for years and then post.

    Again, welcome!
     
  13. chaney

    chaney Cool Member

    34
    1
    Oct 25, 2012
    topeka ks
    does anyone know a cost effective way to acquire a HD reciever that is compatible with the Genie or has a spare/older equipment from upgrade they do not need and would like to sell?
     
  14. dpeters11

    dpeters11 Hall Of Fame

    16,340
    503
    May 30, 2007
    Cincinnati
    Look in the buy sell trade subforum in the club forum. Don't go with the R22 that's for sale, in your setup it won't really give you what you want, even though it is HD.

    General rule, get the Receiver ID (RID), call Directv and ask for the Access Card Department. Give them the number and make sure that the box is owned and can be put on your account, doesn't have a balance etc.

    Do not let a first level CSR check for you. Only accept an answer from the Access Card department. If you but one, have them activate it so that it's activated as owned. If that receiver ever goes bad, you would need the Protection Plan, or else the replacement will be leased.
     
  15. chaney

    chaney Cool Member

    34
    1
    Oct 25, 2012
    topeka ks
    also since im new to DTV i noticed on my work order listed on my online account, there is a point where it states I am charged 299 for the genie and another line that follows where that is zerod out. So is my Genie actually mine or is it leased?
     
  16. dpeters11

    dpeters11 Hall Of Fame

    16,340
    503
    May 30, 2007
    Cincinnati
    Leased. I paid the $399 and mine is leased.
     
  17. chaney

    chaney Cool Member

    34
    1
    Oct 25, 2012
    topeka ks
    so whats the point in even putting that in the order info? if technically your not getting the receiver as yours and are only leasing it why not just put one simple line. Genie Advanced Whole Home DVR(Leased). simplifies the reading of the invoice for customers, because honestly some of the stuff in that invoice makes absolutely no sense on what it stands for
     
  18. dpeters11

    dpeters11 Hall Of Fame

    16,340
    503
    May 30, 2007
    Cincinnati
    Not sure, but sometimes it's for tax purposes. The primary receiver's monthly fee is credited back, but some states require sales tax, so they have to assign a value and credit. Unfortunately sometimes there are cases where there are rules for satellite that don't apply to cable, etc.
     
  19. west99999

    west99999 Icon

    1,375
    49
    May 11, 2007
    I think Topeka is like Nov 17th or around there somewhere.
     
  20. TMan

    TMan Legend

    216
    1
    Oct 30, 2007
    So the C31 Genie client can downrez recorded or live HD content for playback on an SD television?
     

Share This Page