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HR34 / C31 First Impressions of a returned D* customer

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Capmeister, Oct 17, 2012.

  1. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    It's a bit more complex, there's a dongle needed. Have seen component, but not composite. The H25 and C31 only have HDMI on board, then a special connector.
     
  2. harperhometheater

    harperhometheater Legend

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    Aug 30, 2012
    Composite is available at SS. The tech "should" also bring one if you told the csr it's for an SD TV when you setup the install.

    To Chaney, if it was me I'd call back and say "cancel" and then tell them you're canceling the order because you want a mini client for your Genie, NOT an SD receiver. If they then give you one, great! If not then go ahead and cancel, then go online and do a new order as it allows you to select FREE (Up to three) mini clients when picking out what gear you want installed. This is the current DTV promotion and should be honored for you!
     
  3. TMan

    TMan Legend

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    Oct 30, 2007
    I don't recall now if I specified HD or SD for my two ordered Genie clients. Now just watch...I suppose they won't bring the dongle(s). In addition to my main television (HD), I'll have one HD and one SD intended for the two C31 boxes. (More details here.)

    After that thread, I learned of the two dongle options (component, composite).

    I wanted a dongle for my bedroom C31, even though I can use HDMI there for the television itself, because I also want to drive audio through a small stereo next to the television without the television having to be turned on.

    The other intended C31 will be attached to an old standard definition TV. I haven't decided if it will be the big CRT with only composite inputs, or a small 13" CRT that, while only SD, does have component input.

    I assume the C31 itself is no different, being capable of driving SD if the breakout dongle is present, but otherwise drumming happily along putting out HD, too.
     
  4. chaney

    chaney Cool Member

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    Oct 25, 2012
    topeka ks
    See I tried that but apparently because of my credit score I am allowed a free genie but a 99 one time fee for each mini. So I'm going to wait for the tech to show up and then call and threaten to cancel if I done get the free mini. Because when I set up my order I started online and it said 0 deposit but once I saw the 99 fee at check out I called in and hey tried to process an order for me and they tried charging me a 300 deposit so I finished the order online with a genie and SD TV 2. So blwish me luck maybe they'll give in since the tech is on site
     
  5. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    I'm not a tech, but putting it on the installer just doesn't seem right.
     
  6. chaney

    chaney Cool Member

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    Oct 25, 2012
    topeka ks
    I'm not putting it on the tech. I have been in the situation as a tech so I wouldn't wanna do that to someone else. I'm just going to call a DTV csr and hassle them
     
  7. west99999

    west99999 Icon

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    May 11, 2007
    Yes you are because you said if they dont give it for free you would cancel. Not only that but the tech is going to have to waste his time with you on the phone trying to argue your way to something for free. Just go ahead and cancel now.
     
  8. chaney

    chaney Cool Member

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    Oct 25, 2012
    topeka ks
    wow you really took offense to that as if you would be the one in the situation. First of all my appointments not until monday, Second of all I called in today and a sup gave me half off the 99 fee so I was pleased and am now getting the mini for 45. So rest at ease I didnt put any stress on the precious DTV tech that will be there monday. also just from experience as being in this situation many times, I typically got the install done and told them to call into Dish and ask for their upgrade after and that got me past the situation, some dont go for it and I end up spending time on the phone trying to get it done, but most of the time it works and I dont have to worry about it. Also on some days that I am particularly busy and I know it will cancel if they dont get what they want it makes my day that much easier, because I get paid hourly and it doesnt what happens im still getting paid per hour until i clock out so its not sweat on me.
     
  9. west99999

    west99999 Icon

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    May 11, 2007
    I know every single tech that works out of Topeka so yeah I do take it personally. They all get paid by the jobs not hourly so you will be wasting their time by cancelling.
     
  10. TMan

    TMan Legend

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    Oct 30, 2007
    Got my system installed today. Seems good for the most part.

    I cannot get the iPad app to recognize that I have any receivers, and thus I can't do any program scheduling that way. Is that something that will settle down within a day or so, or is it because I have my H34 plugged into ethernet and there is DECA (with the DECA device plugged into wired ethernet near my SWM and router equipment in the basement) on the coax? Digging into the H34's network status indicates an IP address that is valid for my household network (in the 192.168.1.x subnet), and it says that it has valid internet access.

    The support site does not include the H34 on the list of receivers that can be controlled by the iPad app. How can their current DVR (is it the flagship?) not be on this list?!
    http://support.directv.com/app/answers/detail/a_id/3133/kw/ipad app/related/1

    Also having trouble scheduling recordings through the web site. The online program guide is finally recognizing my local channels at the top of the lineup, but it wouldn't let me schedule a recording. Will that straighten out, too?
     
  11. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    HR34 definitely works with the ipad app, and can be controlled.
     
  12. TMan

    TMan Legend

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    Oct 30, 2007
    And did I mention the OBNOXIOUS sound the C31 makes if you go too far in a menu? It's this low-pitched BOOONK noise that wakes the dead even if the TV volume is quite low.

    Have rebooted C31 and disabled sound effects to no avail.
     
  13. TMan

    TMan Legend

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    Oct 30, 2007
    Unplugged Ethernet and rebooted things. This morning, iPad app recognizes the DVR, showing what is playing and allowing remote control. Can't seem to schedule recordings with the app, though, which is quite lame for one of their most recent models.
     
  14. Capmeister

    Capmeister Large Hairless ApeCutting Edge: ECHELON '08

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    Sep 16, 2003
    TMan, I am having neither of the troubles you have. Not sure about the C31 sound at all--I hear nothing. As for the network connectivity, maybe trouble shoot that with DirecTV?
     
  15. RAD

    RAD Well-Known Member

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    Dripping...
    The sound effects problem with the C31's is a know issue, I guess it's just a bit of the way down on the priority list for a fix.
     
  16. chaney

    chaney Cool Member

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    Oct 25, 2012
    topeka ks
    didnt i already mention that I called yesterday and avoided having to do it with the tech there, also I plan on helping him with the install, because I want to cut down on the install time dramatically and to monitor quality and make sure its properly installed and grounded. no offense to you or any of your buddies but I have had the pleasure of tearing out and reinstalling many DTV installs for dish customers who switched because they weren't done properly to code and would have vast issues with RF leakage and short issues due to tight coax bends. I know their system can be installed a little bit differently than Dish's but its not that much different to where they can bastardize a system and expect the customer to accept it. If its not done properly ill happily call in a TC. and just an FYI ive worked on piece rate before and i know you can make bank very quickly. but if you wanna take offense to that too be my guest but i know from personal expierence how some of their work looks and performs.
     

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