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HR34 - C31 - H25

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by diamatron, Sep 13, 2012.

  1. wahooq

    wahooq New Member

    931
    1
    Oct 19, 2011
    Tulsa, OK
    BTW they are only available in 12 dma's right now...ill post back
     
  2. lzhj9k

    lzhj9k Legend

    198
    1
    Mar 14, 2009
    I believe there should be a line = "DIRECTV® Home Media Center Client $99.00" for each Client (C31-700)

    I dont yet have any C31's, but this is what I believe the order should include to insure you in fact are getting the Home Media Center Client/Clients.
     
  3. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    What I find interesting are these two separate line items:

    Home Media Center Additional TV Installation Free 1 Free
    DIRECTV® Home Media Center Client Installation (TV) Free 1 Free

    The first seems to indicate the Samsung TV RVU client, but the second one might be the C31.

    - Merg
     
  4. inkahauts

    inkahauts Well-Known Member

    22,675
    1,105
    Nov 13, 2006
    But no line for the hardware, so i don't think it's not on there.
     
  5. harperhometheater

    harperhometheater Legend

    202
    0
    Aug 30, 2012
    What are the 12 DMAs?
     
  6. diamatron

    diamatron Cool Member

    19
    0
    Sep 13, 2012
    I once again called directv. He confirmed I am getting 5 TV's hooked up to Directv.

    1 Home Media Center
    1 HD Receiver
    3 Thin Clients

    I once again stated I do not have any Samsung TV's. HE said I don't any of those Smart TV's. I am getting thin clients instead.

    Not sure what market I am in. I get Cleveland Ohio locals, but live 90 miles south.
     
  7. The Merg

    The Merg 1*

    10,289
    35
    Jun 24, 2007
    Northern VA
    True. But, I wouldn't think that the DirecTV system would let a CSR pick the line item for an install of a C31 without adding the C31 to the work order.

    - Merg
     
  8. inkahauts

    inkahauts Well-Known Member

    22,675
    1,105
    Nov 13, 2006
    I wouldn't be surprised if that's the same line they use to connect Samsung tvs. Has anyone seen a line on one of those installs so we can tell?
     
  9. diamatron

    diamatron Cool Member

    19
    0
    Sep 13, 2012
    Well. It's the same lines that my first work order was word for word. And the techs came telling me about the required Samsung tv.

    Of course. These comments came from these techs that also told me they were not technically supposed to do this install. Because they were not properly trained nor certified on this setup.
     
  10. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    The way I read your work order they are going to try to install RVU on Samsung TVs. I don't see any C31s on that work order.
     
  11. wahooq

    wahooq New Member

    931
    1
    Oct 19, 2011
    Tulsa, OK
    stuart do we have a list of the test markets im having issues finding one
     
  12. diamatron

    diamatron Cool Member

    19
    0
    Sep 13, 2012
    What am I supposed to do? The sales reps are selling me this setup. I knew nothing about the slim clients until they were mentioned to me by them. Afterwards I browsed this forum and have learned a lot.

    I think talking l
     
  13. Drucifer

    Drucifer Well-Known Member

    9,407
    244
    Feb 12, 2009
    NY Hudson...
    The order is missing the three equipment $99.00 charges and its credits no matter what the C31 is suppose to be on the order - therefore there is no equipment being install. EOS
     
  14. Drucifer

    Drucifer Well-Known Member

    9,407
    244
    Feb 12, 2009
    NY Hudson...
    Ask 'em to point out the $99.00 C31 equipment charges and credits on the order.
     
  15. lzhj9k

    lzhj9k Legend

    198
    1
    Mar 14, 2009
    Perhaps you are NOT in a test market and the system will not allow order placement of the C31's.....
     
  16. diamatron

    diamatron Cool Member

    19
    0
    Sep 13, 2012
    The people on the phone know nothing about model numbers of anything, Even the work order doesn't specify the actual part numbers you are getting.

    Why cant I just talk to an actual installer... please.
     
  17. diamatron

    diamatron Cool Member

    19
    0
    Sep 13, 2012
    So anyways. What obligation am I under with Directv? Am I going to have to settle for a different setup of receivers? Or can I just cancel the order?
     
  18. carl6

    carl6 Moderator Staff Member DBSTalk Club

    12,488
    940
    Nov 15, 2005
    Seattle, WA
    Until the install is performed you are under no obligation. If the installer does not have what you want/ordered, don't have him do the install.
     
  19. naijai

    naijai Hall Of Fame

    1,137
    1
    Aug 19, 2006
    The order will have to be modified to change those RVU installations to actual receiver before the installer arrives to your home
     
  20. diamatron

    diamatron Cool Member

    19
    0
    Sep 13, 2012
    Well. The installers today were a no show. Called and actually got an informed person. The c31 are being released on October 11 th I'm my market. I have the install scheduled for oct 13 th.

    Wish me luck.
     

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