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HR34 Discussion/Anticipation thread

233K views 2K replies 210 participants last post by  Stuart Sweet 
#1 ·
This is the official discussion/anticipation thread for the HR34, continued over from the first look thread.

Please do not post in the issues thread if you do not have an HR34; please post here instead.

HR34 First Look
 
#1,431 ·
Losi b said:
No, my dish, wires and all equipment is from a 2001 install date.
dpeters11 said:
You're going to need more than an HR34. You'll need SWM, a new dish etc. Depending on what other boxes you have, they may need replaced as well.
As dpeters mentioned, you're going to need a few more items to get that HR34 up and running.
 
#1,432 ·
dpeters11 said:
That should be 13 tuners. 5 for the HR34 and two for each of the DVRs. If those are your only boxes, a 16 is large enough.
I think I asked the question poorly. I know there are enough tuners on the 16 for my setup, but will all 13 be able to share the same network for the whole-home service? My understanding is that each "port" on the 16 supports 8 tuners and two ports won't share the whole-home service -- is that incorrect?
 
#1,433 ·
eball said:
I think I asked the question poorly. I know there are enough tuners on the 16 for my setup, but will all 13 be able to share the same network for the whole-home service? My understanding is that each "port" on the 16 supports 8 tuners and two ports won't share the whole-home service -- is that incorrect?
I am not quite sure what you are asking, I think you may be confusing some legacy ports on the SWM16.

I had mine upgraded today. I have a SWM16. On one port I have an HR34 and an H25, on the other I have an HR24 and 2 H25s. (I know it is 6 on one and 4 on the other but there is a location reason for this).

All can see each other and play from the HR34 and 24.
 
#1,434 ·
eball said:
I think I asked the question poorly. I know there are enough tuners on the 16 for my setup, but will all 13 be able to share the same network for the whole-home service? My understanding is that each "port" on the 16 supports 8 tuners and two ports won't share the whole-home service -- is that incorrect?
The "dual SWM-8's" inside a SWM-16 do see each other, for the purposes of WHDVR service.
 
#1,435 ·
F1 Fan said:
I am not quite sure what you are asking, I think you may be confusing some legacy ports on the SWM16.

I had mine upgraded today. I have a SWM16. On one port I have an HR34 and an H25, on the other I have an HR24 and 2 H25s. (I know it is 6 on one and 4 on the other but there is a location reason for this).

All can see each other and play from the HR34 and 24.
Yes, I know my question is odd. I currently have 5 HD-DVRs and the tech who installed the SWM16 told me the 5th one wouldn't be able to share the whole-home network. I didn't understand it either. Your results are good to hear, though. Once I get my HR34 I'll try it out and hopefully get the same result. I'll either have 5 and 8 or 7 and 6. Thanks for the response.
 
#1,436 ·
eball said:
I think I asked the question poorly. I know there are enough tuners on the 16 for my setup, but will all 13 be able to share the same network for the whole-home service? My understanding is that each "port" on the 16 supports 8 tuners and two ports won't share the whole-home service -- is that incorrect?
A SWM16 is two SWM8's with a DECA crossover (to allow whole home between the two ports.) Your whole home will be just fine on a SWM16.
 
#1,437 ·
eball said:
Yes, I know my question is odd. I currently have 5 HD-DVRs and the tech who installed the SWM16 told me the 5th one wouldn't be able to share the whole-home network. I didn't understand it either. Your results are good to hear, though. Once I get my HR34 I'll try it out and hopefully get the same result. I'll either have 5 and 8 or 7 and 6. Thanks for the response.
Your tech was incorrect. Can you see all 5 DVR's currently? If not, something is hooked up incorrectly.
 
#1,439 ·
eball said:
I can only see the 5th by connecting it wirelessly. Something must be hooked up incorrectly as you suggest, and when I get home today I'll check it out.

I appreciate all the responses.
Are you SURE you have a SWM16? Sounds very much like he put a SWM8 up and connected the other by the legacy ports. Does one of these HDDVRs still have 2 cabled and BBCs in it?

What models are your HDDVRs? HR20,21,22,23, 24?
 
#1,442 ·
eball said:
I can only see the 5th by connecting it wirelessly. Something must be hooked up incorrectly as you suggest, and when I get home today I'll check it out.

I appreciate all the responses.
Yep, something is wrong... You'd need to post specifics on your setup, but I would start with the "5th" as it appears to be the one not being seen. What model receiver is it (if you can recall?)
 
#1,445 ·
eball said:
It's a 16, I'm certain. My models are two HR20-700s, two HR24s, and I think the 5th is a HR22.
It's probably something simple. If it's an HR22 then I'd first check that is has a DECA (and that DECA is functioning.) You mentioned that it has connected wirelessly, so that would rule out a problem with the NIC. There was a story where a tech ran out of DECA's and told the customer that one receiver wouldn't work on whole home...
 
#1,446 ·
dsw2112 said:
It's probably something simple. If it's an HR22 then I'd first check that is has a DECA (and that DECA is functioning.) You mentioned that it has connected wirelessly, so that would rule out a problem with the NIC. There was a story where a tech ran out of DECA's and told the customer that one receiver wouldn't work on whole home...
Gotcha. Signing off now but I'll check my setup later today and report back. Thanks again.
 
#1,447 ·
eball said:
It's a 16, I'm certain. My models are two HR20-700s, two HR24s, and I think the 5th is a HR22.
OK

1. Check all HR20s and 22s have the White Deca box on them. (HR24 does not need it)
2. Make sure the HR24 does not have an ethernet cable connected.
3. If #1 and #2 are ok then swap a white deca from a good HDDVR to the bad one. If the problem moves with the box you have a bad deca. Otherwise there is a problem with either cables to and from the deca or with the SWM16.
 
#1,448 ·
Can't wait to call my MDU provider and tell them I've added an HR-34 and that they need to come out and make sure I have a whole SWM8 to myself (HR34+HR22+H24). Any service outside of my home is free, inside the home its an $80 truck roll, plus they more than likely would have tacked on extra install charges (they tried to do that with the Whole Home).. Now I'll just call up and say my receivers don't have all their available tuners and they'll have to come out for free.
 
#1,449 ·
xtremeflyer said:
Can't wait to call my MDU provider and tell them I've added an HR-34 and that they need to come out and make sure I have a whole SWM8 to myself (HR34+HR22+H24). Any service outside of my home is free, inside the home its an $80 truck roll, plus they more than likely would have tacked on extra install charges (they tried to do that with the Whole Home).. Now I'll just call up and say my receivers don't have all their available tuners and they'll have to come out for free.
Did you check with your MDU before "purchasing" the HR34?
 
#1,450 ·
None of their business really. There's nothing in my contract or in the HOAs contract (I'm the president) that says we cannot get our equipment from outside of the MDU provider. I'll hook it up and activate it with DirecTV, and then if not all my tuners are available, I'll call them up to troubleshoot.

We were sacked with this MDU provider by the developer. I've actually had a meeting with the VP of the company and told them we didn't want their service, we'd be better off with individual dishes (we are a community of 32, 8 4-unit buildings. They put 2 dishes on each building (for international). Yet we only have 9 subscribers. So we actually have more dishes than subscribers and I told them we wanted out. He said, sorry, no go, have to wait the 5 years. We still have a year and a half left.

The contract says that they have to be able to provide everything that any other DirecTV provider has available. I asked if they had any HR34s and they said no. So if they want to argue with me that I can't have an HR34, I'll just point out they are in violation of their contract and I'll recommend termination to the board. Did I mention it's a 3 person board and we all have DirectV and all want the MDU provider gone? Yea.
 
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