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HR34 Discussion/Anticipation thread

233K views 2K replies 210 participants last post by  Stuart Sweet 
#1 ·
This is the official discussion/anticipation thread for the HR34, continued over from the first look thread.

Please do not post in the issues thread if you do not have an HR34; please post here instead.

HR34 First Look
 
#1,452 ·
David Ortiz said:
Some installers were mistakenly putting Band Stop Filters on the SWiM-16 outputs. I'd check for those.
Bingo. The installer had connected the power inserter through one of the SWM ports rather than the power port, and then had a BSF going into the splitter. Also, there was no DECA on the HR22 (something I should have noticed earlier). I re-configured the SWM so the power inserter is now attached to the middle (power) port, the splitter (sans BSF) is attached to one SWM port, and from the other SWM port I'm just running a single HDDVR.

All are now connected and "see" each other from a whole-home perspective.

I just need to get another splitter for when the HR34 arrives.

Thanks again, everyone, for leading me through the steps needed to solve the mystery.
 
#1,455 ·
"xtremeflyer" said:
None of their business really. There's nothing in my contract or in the HOAs contract (I'm the president) that says we cannot get our equipment from outside of the MDU provider. I'll hook it up and activate it with DirecTV, and then if not all my tuners are available, I'll call them up to troubleshoot.

We were sacked with this MDU provider by the developer. I've actually had a meeting with the VP of the company and told them we didn't want their service, we'd be better off with individual dishes (we are a community of 32, 8 4-unit buildings. They put 2 dishes on each building (for international). Yet we only have 9 subscribers. So we actually have more dishes than subscribers and I told them we wanted out. He said, sorry, no go, have to wait the 5 years. We still have a year and a half left.

The contract says that they have to be able to provide everything that any other DirecTV provider has available. I asked if they had any HR34s and they said no. So if they want to argue with me that I can't have an HR34, I'll just point out they are in violation of their contract and I'll recommend termination to the board. Did I mention it's a 3 person board and we all have DirectV and all want the MDU provider gone? Yea.
That sounds like the greatest hoa I have ever heard of! :)
 
#1,456 ·
"eball" said:
Bingo. The installer had connected the power inserter through one of the SWM ports rather than the power port, and then had a BSF going into the splitter. Also, there was no DECA on the HR22 (something I should have noticed earlier). I re-configured the SWM so the power inserter is now attached to the middle (power) port, the splitter (sans BSF) is attached to one SWM port, and from the other SWM port I'm just running a single HDDVR.

All are now connected and "see" each other from a whole-home perspective.

I just need to get another splitter for when the HR34 arrives.

Thanks again, everyone, for leading me through the steps needed to solve the mystery.
Did you have an extra deca you hooked up? You can actually run the power inserter thorough one of the swim ports. ( its labeled for it) The bsf is needed for any non deca built in ( so to speak) receiver that does not have a deca connected to it. So really, it sounds like he just didn't know the swim 16 has a crossover for the two ports for deca traffic, because otherwise it seems he hooked everything up right based on his actual knowledge of the system. So close, yet so annoyingly not right on his part. ;)
 
#1,457 ·
mterchila said:
Yesterday evening there was a post in this thread about some alternate online retailers selling the HR34 - specifically usadigitalhd.com.

I wish I would've done it sooner - I already have the tracking number and it's scheduled to be delivered on Friday. :)

I'm very happy with their service thus far.
I ordered from them today with 2 day service. The good news is that I had a tracking number about 4 hours later. The bad news is that the tracking number is showing a Tuesday delivery. Bummer. I was hoping for a xmas install.
 
#1,460 ·
WestDC said:
I remember reading that the MRV Play list is limited to 4 or 5 HDDVR Receivers.

That may be what he ment.
LameLefty said:
That's not correct, either.
inkahauts said:
I have seven dvrs right now, and they all see each others playlists, so that is not true.
Yes. More than 5 DVRs can be on the same network; however, the confusion of the 5 DVR limit is probably due to the fact that the Whole Home Status Screen only shows a total of 5 "Networked DVRs".

I also recall reading somewhere that there is a limit of 10 DVR servers for MRV. That's not true, either, as I have 11 HD DVRs, including an HR34 and all playlists can be seen by each receiver, even though the Whole Home Status Screen only shows the aforementioned 5 Networked DVRs.
 
#1,461 ·
RxMan1 said:
There was no option to specify Saturday delivery. I know what you are saying, but have no idea how I would have done it.
Depends who is shipping it, and what shipper they use. The cost would be out of this world anyway. Cost us $80 for a next day envelope with a part for a customers machine yesterday, so I can just imagine what Saturday would cost.
 
#1,464 ·
JerseyBoy said:
Fedex just delivered my HR34 from USADigitalHD. There is no access card with it. Is that normal for a HR34?
Normally "new" receivers are shipped with them, but I'm not familiar with this shipper.

Access Cards are usually in a separate cellophane envelope with new equipment. Check all the material in the box - see if it's taped to anything.

if it's not there, call the place you bought and ask them to expedite it to you. If they don't have it and didn't disclose that in their sales you should have grounds to return the DVR, but if you want to keep it and the seller doesn't have the card, you'll have to call DIRECTV and pay $20 to DIRECTV to send a card.
 
#1,470 ·
Called them on Tuesday of last week and ordered when they suggested they would have enough coming in the next day to ship me one the next day.

Called them Tuesday of this week to suggest I had not seen any documentation related to the shipment. They said "sorry, they did not get enough in to cover all of the orders". Maybe next week sometime.

Called my travel agent and booked a trip to Depression City.

I think it was Wendy who called today -- Thursday -- saying more had arrived and they would be shipping mine out later in the day. Not quite in time to have it for Christmas but good enough to make me cancel the travel plans.
 
#1,471 ·
inkahauts said:
Did you have an extra deca you hooked up? You can actually run the power inserter thorough one of the swim ports. ( its labeled for it) The bsf is needed for any non deca built in ( so to speak) receiver that does not have a deca connected to it. So really, it sounds like he just didn't know the swim 16 has a crossover for the two ports for deca traffic, because otherwise it seems he hooked everything up right based on his actual knowledge of the system. So close, yet so annoyingly not right on his part. ;)
Yes, I had an extra DECA lying around and connected it to the HR22.

Now, when my HR34 arrives, I'll just connect it directly to one of the SWM ports, and use the splitter on the other port for my four HDDVRs (I'm going to de-activate one of my original five).

I recall the installer was incredibly friendly and seemed knowledgeable, but as you said, he was just a hair off. I can't REALLY complain, though, since he did give me the SWM16 at no charge. Don't know if they're supposed to do that or not.
 
#1,472 ·
arvidj said:
Called them on Tuesday of last week and ordered when they suggested they would have enough coming in the next day to ship me one the next day.

Called them Tuesday of this week to suggest I had not seen any documentation related to the shipment. They said "sorry, they did not get enough in to cover all of the orders". Maybe next week sometime.

Called my travel agent and booked a trip to Depression City.

I think it was Wendy who called today -- Thursday -- saying more had arrived and they would be shipping mine out later in the day. Not quite in time to have it for Christmas but good enough to make me cancel the travel plans.
Wow. Good thing it wasn't Peggy. :D
 
#1,473 ·
arvidj said:
Called them on Tuesday of last week and ordered when they suggested they would have enough coming in the next day to ship me one the next day.

Called them Tuesday of this week to suggest I had not seen any documentation related to the shipment. They said "sorry, they did not get enough in to cover all of the orders". Maybe next week sometime.

Called my travel agent and booked a trip to Depression City.

I think it was Wendy who called today -- Thursday -- saying more had arrived and they would be shipping mine out later in the day. Not quite in time to have it for Christmas but good enough to make me cancel the travel plans.
I had ordered on 12/9, once people said they were getting shipments. When everyone else that ordered 12/8-12/12 got their tracking numbers on 12/16, I called and asked about mine. They couldn't find my order. Finally Robert called me back at like 8pm Eastern and said he found it and he's sorry that he misplaced it and will get me one out Monday if possible. On Wed I finally called and asked and he said it would ship on Thursday. Finally got tracking number today, delivery expected 12/29, was hoping they'd upgrade my shipping since they admit they lost my order, but at least it'll be here before New Years.
 
#1,475 ·
PIP should be on the right side of the info bar. It is for me. I should mention PIP only works on the HR34, it does not work on the RVU clients.
 
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