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HR34 Discussion/Anticipation thread

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Oct 28, 2011.

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  1. flipptyfloppity

    flipptyfloppity New Member

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    Explain to me how. What I said before is the same as what I just said.

    If you cancel, you are now not a current customer, DirecTV then has the same monthly revenue incentive to sign you up as other customers.

    You think DirecTV will tell you they don't want your money today because you were a customer last week?
     
  2. jappleboy

    jappleboy AllStar

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    I think that i may have a lemon of a HR34 this thing is slow,and when you pause and start back up it skips.When i record the pitcher is not sharp a little fuzzy. Anyone else having funny thing happen.
     
  3. inkahauts

    inkahauts Well-Known Member

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    That's not really true. Existing customers are absolutely allowed to have them, but existing customers can't acquire them directly from dtv yet. Big difference.

    If you weren't allowed to have them yet, DirecTV wouldn't have let third party vendors start selling them yet.
     
  4. inkahauts

    inkahauts Well-Known Member

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    Did he hook up a bb deca for Internet access as well for you?
     
  5. inkahauts

    inkahauts Well-Known Member

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    DirecTV will not sign you up as a new customer if you have been a customer and canceled within the last year. That's what he is referring to. So if he called and canceled and then ordered, that wouldn't solve his problem, because he would not be considered a new customer.
     
  6. flipptyfloppity

    flipptyfloppity New Member

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    Aug 20, 2007
    For the purposes of getting free stuff and discounts he would not be considered a new customer. But he's not asking for free stuff or discounts. So DirecTV has two alternatives:

    1. Don't sign him up because they won't activate his HR34. This results in no monthly revenue.

    2. Sign him up, give him no free install or discounts and activate his HR34. This results in monthly revenue for the next two years.

    You cannot seriously tell me DirecTV would not take option #2. They like money. It's why they even have a retentions department.
     
  7. inkahauts

    inkahauts Well-Known Member

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    Hr34 is only for new customer sign ups, just as new customer deals. End of discussion on that, so your suggestion would not help him in any way, period. Also, that's not something that's up for negotiation, which your intimating is. If it was, then people would also be able to always call in and cancel and then turn right around and sign back up and ask for all the other freebies a newbie gets.

    The reality is, in the end, none of this matters because he was misinformed by the csr, and he can get his unit activated if he talks to someone in the know, which will require another call.
     
  8. flipptyfloppity

    flipptyfloppity New Member

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    He already has an HR34. He's not asking for any freebies. He's not asking for any new customer deals.

    And no, I'm not intimating anything about getting freebies. I mentioned twice now that he wouldn't be asking for anything for free. No free install. No discounts. Nothing except to turn his service on with an HR34 (when it previously was discontinued less than a year ago).

    If you call up DirecTV and want to start service with equipment you already have, DirecTV is not going to say no just because you were a customer less than a year ago.
     
  9. flipptyfloppity

    flipptyfloppity New Member

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    Aug 20, 2007
    I think this was asked before but I never saw an answer.

    Does anyone know if the HR34 bridges ethernet to DeCA?

    I ask because I expect to get an HR34 for my main room and in my other room I may get an H25. The H25 has no ethernet, so it'll just go through SWM/DeCA only. Can it then "call out" to the internet for PPV, etc? Can it access the video-over-IP content that DirecTV makes available? (channels in the 1000 range)?

    Ideally I'd rather have a RVU client in that room instead, but when baseball rolls around, I'm going to have to something and if I can't get an RVU client by then, I'll get an H25.
     
  10. litzdog911

    litzdog911 Well-Known Member

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    Mill Creek, WA
    No. A properly installed Whole Home DVR setup uses a Cinema Connection Kit (or Broadband DECA Adapter) to "bridge" the WHDVR DECA coax network to your home ethernet network.
     
  11. Shades228

    Shades228 DaBears

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    You will be able to use the H25's internet options as long as the HR34 is connected to the network. You can use a CCK as litzdog suggested but you can also just use the ethernet port on the hr34 if you already have a cat 5 cable there.

    The answer is not necessarily no as the HR34 can act as the bridge.
     
  12. lwgreen

    lwgreen AllStar

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    Of course they won't say no to a "new" customer, but the point is there is no need to cancel in the first place. He just needs to talk to a CSR who knows what they're doing, and activate the HR34 without going through the nonsense of cancel-then-return to service. Lot easier that way.:)
     
  13. Iceman5000

    Iceman5000 Mentor

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    Feb 15, 2007

    I have had it connected this way for nearly 2 weeks. Works perfectly, much cleaner looking installation IMO.
     
  14. Jason Whiddon

    Jason Whiddon Hall Of Fame

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    Im having a Directv Cinema issue. The 34 has been installed almost two days, and I have yet to be able to get on. The receiver is "online", but when I go and click Cinema Plus and all movies and shows, it just goes back to live tv. Nothing ever happens.

    Mine is connected via a little modem looking device with 3 lights in the bedroom, which has one eth cable to my modem, and one coax to the wall. The tech refused to use the eth cable I have run to my stand.

    it says connected on the details screen.
     
  15. Jason Whiddon

    Jason Whiddon Hall Of Fame

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    Pic of the doo-hicky :)

    [​IMG]
     
  16. azvipers

    azvipers Cool Member

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    Have you tried unplugging the power to the deca broadband adapter (the little modem with the 3 lights) for a minute then plug the power back in? I had the same problem and this fixed it. I may also have rebooted the receiver after.
     
  17. Jason Whiddon

    Jason Whiddon Hall Of Fame

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    Aug 17, 2006
    No, Ill try a power cycle on the adapter now.
     
  18. Jason Whiddon

    Jason Whiddon Hall Of Fame

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    Aug 17, 2006
    Ok, power cycled adapter and HR34 is rebooting.
     
  19. Jason Whiddon

    Jason Whiddon Hall Of Fame

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    Nothing changed, so I reran network setup, then got the "your rcvr is connected to directv via the internet", then got the nothing available for 24 hours message. Guess Ill check it one more time tomorrow when I get home from work, then call them if it does not work.
     
  20. flipptyfloppity

    flipptyfloppity New Member

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    Aug 20, 2007
    When some of your internet connectivity works and other stuff doesn't it's often your home gateway/NAT router.
     
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