The evidence available is that something around 10 users have had an "unable to record anything" issue. There may certainly be more, but we don't have any evidence one way or another. I will be the first to say that even 10 users losing the functionality of their DVRs is 10 too many. All involved users have every right to be upset with DirecTV and the latest software update. However, no hardware failure justifies name calling directed at other users of this board. Many users tried to offer suggestions, all offered in good faith, to try and help the effected users regain normal functionality. Unfortunately, it appears the only solution that some would accept was immediately restoration of functionality with no action on their part at all. Since no one here can change the software on another user's DVR, that was not going to happen. I am constantly amazed at the amount of time and effort people like VOS spend trying to help others. I have seen them persevere with incomplete and often conflicting responses. To see them be the focus of someone's anger and name calling while trying to help is very distressing. I hope that everyone's problems are resolved quickly and to their satisfaction. I also hope that those that offered suggestions based upon their experience are not dissuaded from offering help to others in the future. This thread has proven to me once again the truth of the adage "No good deed goes unpunished."