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HR34 disk space issue. Unable to record anything! Help!

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by xtc, Sep 27, 2012.

  1. Oct 1, 2012 #241 of 272
    statsman

    statsman Mentor

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    Mar 27, 2011
    Yes quite true....
    I'll be happy to load up and give you another count in a day or so.

    The Whole Home DVR is "not authorized" anymore- got hit with a pop-up that said the trial service was ending. Whaddayou gonna do? I thought I worked myself some good karma for trying to help but it wasn't to be it seems.
     
  2. Oct 1, 2012 #242 of 272
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I'd guess it might take a couple of days. :lol:
    Sports shows have a lot of movement so they don't compress as well with MPEG-4 as other programs with less movement.
     
  3. Oct 1, 2012 #243 of 272
    statsman

    statsman Mentor

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    Mar 27, 2011
    Even if it takes a couple of days...

    I am a big soccer fan and the European competitions are on this week so I plan to have the HR-34 firing on all cylinders.:)
     
  4. Oct 1, 2012 #244 of 272
    inkahauts

    inkahauts Well-Known Member

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    I have a suggestion for you to try. It requires you deleting nothing, but should tell you if you did erase stuff if it would ever make an impact on the available %...

    Go to your playlist, open up the options (yellow or dash buttons) and choose mark to delete. Then start selecting shows, and keep selecting them down your playlist. See if at any point the available % bar starts to show cross hatched on it. If it does, then if you where to actually delete that many shows, the cross hatched stuff should become available space. If you get to the point that you have everything in your playlist selected for deletion and you saw no cross hatching then deleting recordings will likely have zero affect..

    Obviously, do not choose continue and confirm delete, unless you really want to erase what you have selected. You can just exit out leaving your playlist untouched. I don't know if you have ever used that function, but the cross hatch represents the amount that is selected to be erased, but the % number does not change unless you actually erase what you have selected.

    I am simply suggesting this as a way to possibly verify what you where told by the csr you spoke to. If you see no cross hatching after selecting everything, then I'd say the csr is right on, if not, then I have to question their statements, because it would APPEAR erasing some programs would actually free up your hard drive. Just a thought....

    :D
     
  5. Oct 1, 2012 #245 of 272
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    The is excellent!!!!!

    I've never used mark for delete, since space hasn't been a problem.

    I just tried your steps with my 89% free space indicated and the blue indicator did exactly what you said.
    After watching & marking all of my recordings, I pressed exit and was out with nothing deleted.
     
  6. Oct 1, 2012 #246 of 272
    Drew2k

    Drew2k New Member

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    Agreed! Excellent suggestion inkahauts!

    DIRECTV should actually add this to their own CSR troubleshooting scripts for this specific issue, as they could walk the user through this and determine how many deletions would make difference, if any..
     
  7. Oct 1, 2012 #247 of 272
    bobcamp1

    bobcamp1 Icon

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    Nov 8, 2007
    So a Clear and Delete Everything from the menu didn't work? At this point, you're just going to have to wait for D* to fix it or get an HR24. You could exchange the HR34 for a new one, but I have the nagging feeling it might be related to either your account or your setup. Or maybe some latent defect for a certain lot of units.

    It doesn't appear to be related to how full your hard drive is. You're the first one who's said their hard drive wasn't full.
     
  8. Oct 1, 2012 #248 of 272
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I don't think a reset everything was done.

    Maybe only reset defaults was.
     
  9. Oct 1, 2012 #249 of 272
    statsman

    statsman Mentor

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    Mar 27, 2011
    No, I reset everything (got the storage space reformatted and everything) and when it was over the receiver still "thought" it was currently recording shows scheduled hours and days in the future. :shrug:

    I didn't activate "Genie Recommends" when given the option but that made no difference.
     
  10. Oct 1, 2012 #250 of 272
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Did you lose recordings?
    The receiver "thinking" it's recording upcoming programs is a bug in the software, so that isn't going to change without an update.
     
  11. Oct 1, 2012 #251 of 272
    statsman

    statsman Mentor

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    yeah I lost recordings but I had watched about half of them (sports programming) and the rest were sit-coms and a handful of movies. My R22 was still recording my series so my loss was negligible.
     
  12. Oct 1, 2012 #252 of 272
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    OK, then it did what you'd asked.
    Series links & recordings are gone, because they're stored on the drive.

    Resetting defaults clears user settings, but doesn't wipe the drive.

    "restarting receiver" is the best way to "simply reboot" the DVR.

    since your "sports programing" looks to take up the most space, it might be good to only record those for a while so we can get a "worst case" for the number of hours.
     
  13. Oct 1, 2012 #253 of 272
    statsman

    statsman Mentor

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    I won't be able to accommodate this request: other members of the household only use the living room TV (where the HR-34 currently resides) and they have weekday series that need to be recorded.

    On the plus side, I personally record a lot of sports and as I said this week will be especially sports-centric with UEFA soccer competitions on this week. So we won't get a worse case scenario but it might be more valuable to have a sample that better approximates the recording load of a sports fan.
     
  14. Oct 1, 2012 #254 of 272
    bobcamp1

    bobcamp1 Icon

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    Is it actually recording the new shows correctly now that you've formatted the disk? Can you play the recordings back? Others have said that their free space indicator is stuck at 0% and it looks like it's recording everything, even though it isn't actually recording anything.
     
  15. Oct 1, 2012 #255 of 272
    statsman

    statsman Mentor

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    It's recording the new shows correctly.
    I can play the recordings back.
    My free space indicator is at 84%.

    Problem is, it still looks to the machine like all future To-Do recordings are currently recording.
     
  16. Oct 1, 2012 #256 of 272
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Again, this is a bug in the software, but nothing more and doesn't effect anything, other than being a nuisance to the user.
     
  17. Oct 1, 2012 #257 of 272
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    These "others" should look at the mark for delete option and then report what it shows.
    In this thread, one doesn't want to delete, and the other hasn't given the number of hours in their playlist.
     
  18. Oct 1, 2012 #258 of 272
    statsman

    statsman Mentor

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    ***Again, this is a bug in the software, but nothing more and doesn't effect anything, other than being a nuisance to the user.***

    Did I say otherwise?
    It certainly seems to be an issue for those whose HDD were almost full...but for customers with lots of hard drive space, like me, it is just a nuisance.
     
  19. Oct 1, 2012 #259 of 272
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I'm just trying to separate the true problems with hard drive space and a bug that has nothing to do with it, though they both came in the same software.
     
  20. Oct 1, 2012 #260 of 272
    statsman

    statsman Mentor

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    Okay, I just didn't understand that these were 2 separate issues. I was under the mistaken impression that the 34 thinking it was currently recording all future items in the To-Do list was part and parcel of the problem of the OP.

    Mea culpa.
     

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