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HR34 disk space issue. Unable to record anything! Help!

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by xtc, Sep 27, 2012.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

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    For the life of me, I can't see why a person who does a lot of recording on a 34 doesn't use an external HDD. My first thought when the 34 was released was the stock internal HDD was too small for five tuners. I'd have at least a 2TB on that, if I were you. Had you done that when you got the 34, you wouldn't be having the problems you're having now.

    Rich
     
  2. Diana C

    Diana C Hall Of Fame DBSTalk Club

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    Directv actually does more field testing than most organizations. In addition to alpha and beta testing, they participate in the Cutting Edge program that puts new releases out in the wild on hundreds of users' receivers prior to release.

    I don't know for sure what is the root cause of your issues. It may simply be a disk space issue. If so, there is not much that can be done other than watch and delete some recordings. DirecTV does not guarantee that the total available recording space on your DVR will not change (in fact, they do the opposite, they advise that any "hours" statistic is an estimate and that your results may be different). Maybe it is a bug that only shows up with very full drives. We just don't know yet.

    Ad hominem attacks on other users do very little to advance your cause. We all appreciate your frustration, but you really need to take a deep breath and realize that no one here can fix your problem.
     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

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    Cracked me up!.... :lol:

    Rich
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

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    Lovin' this... :lol:

    Rich
     
  5. Rich

    Rich DBSTalk Club DBSTalk Club

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    Can't stop laughing... :lol:

    Rich
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    I haven't laughed this much at a thread in years... :lol:

    It's a "good one" is an understatement.

    Rich
     
  7. pearkel

    pearkel AllStar

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    Again, sorry it isn't working the way it was before the update. Mine continues to record shows and allow me to watch after the update so I wouldn't say it was not properly tested.

    You have options, none are what you want, but maybe if you move forward on one, you can put this "asinine release" behind you and enjoy your programming.

    I can honestly say, DirecTv has always been fair to me and i reward them with my money. If you don't feel they are being fair, perhaps another provider can satisfy you.
    Good luck!
     
  8. xtc

    xtc Legend

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    I understand what you are saying. I have external hard drives on other DVRs, but regardless, that is irrelevant here. Whether I have or do not have an external hard drive, DirecTV taking away a big chunk of hard drive space and therefore making it not nearly as attractive of a device is unethical especially when one of the main reasons someone paid money for the thing in the first place was the amount of hard drive space it came with. Imagine buying a hard drive and then all the sudden the company you bought it from has the power to take away a chunk of it randomly without warning. How would you like it if someone told you you should have gotten an additional hard drive?
     
  9. Rich

    Rich DBSTalk Club DBSTalk Club

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    This is almost too good to be true...you can't possibly be missing the humorous aspects. I've been sitting here laughing thru the whole thing. And I still can't stop.... :lol:

    Rich
     
  10. Diana C

    Diana C Hall Of Fame DBSTalk Club

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    Perhaps disk space is why YOU chose the HR34, but I'd be amazed if most people didn't choose it because it had 5 tuners. I know that is what I find attractive.

    The "system space" on computing devices only goes one way...up. Have you ever upgraded a version Windows and found that the new version took less disk space? There is no warranty, express or implied, that the available disk space on a DVR will remain constant over time.
     
  11. xtc

    xtc Legend

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    I don't care that they do more field research than their competition. Their competition is cable companies which are a joke. Who cares if they do more research if the released product still malfunctions? Bottom line is they should not have released this until it was bug free. They also should not have released this without warning us that we would lose hard drive space and turn our HR34s into a non-functioning DVR. And finally, none of it should be forced on us. It says in the genie itself that it won't effect our hard drive space, but obviously it does big time.

    Do you not realize that even if I do watch and delete the recordings, my HR34 will never have the amount of space it was advertised as having and is what we thought we were getting when we paid for it? How is that ok?
     
  12. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    :beatdeadhorse:
     
  13. RunnerFL

    RunnerFL Well-Known Member

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    Sorry, had to cut down your run on sentence to quote parts...

    That "big chunk" is a whole 10%. No matter what size drive you use DirecTV is now taking 10% for their use. They've always taken a percentage. They've now had to increase their percentage to accomodate Genie Recommends.

    The hard drive in your HR34 still has exactly the same space it came with. It has however now been allocated differently. Also, I didn't get an HR34 for the drive space. In fact I've never even used the internal drive on mine. I got mine for the 5 tuners and PIP.

    I would realize they had a valid point, thanked them for it and moved on. I wouldn't attack them, that's for sure.
     
  14. pearkel

    pearkel AllStar

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    +1
     
  15. Rich

    Rich DBSTalk Club DBSTalk Club

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    Yup, that's my thought too. Who runs anything with a full HDD? I've done it for testing purposes and it's really difficult to deal with an HR with a full HDD.

    Rich
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

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    It was a multitude of problems. They released the 20-700s on us without fully testing them and there was...chaos. Then stabilization. They'll get this fixed, not in the time frame you're hoping for, but it will be fixed.

    Rich
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    Especially when the attacks are directed at folks who are the most helpful members of the forum.

    Rich
     
  18. Diana C

    Diana C Hall Of Fame DBSTalk Club

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    Here is what it says about the HR34 on DirecTV's website:

    Introducing the revolutionary Home Media Center HD DVR. If you've ever wanted to put an end to recording conflicts and deleting your favorite shows to make room for new ones, here's the receiver you've been waiting for. The Home Media Center HD DVR lets you record five shows at once, store up to 1600 shows* in SD — and watch them in any room of your house. You won't find anything like it with cable or DISH Network. It's available only with DIRECTV.

    and....

    The Home Media Center HD DVR gives you up to 800 hours of storage space in SD, 200 hours in HD, so you don't have to delete shows you want to keep to make room for new ones.

    and finally...

    *Storage space refers to 30 minute programs recorded in SD. Actual recording capacity varies based on type of programming being recorded.

    Where do they advertise a specific amount of space? It is always stated as "up to" or "varies".
     
  19. Rich

    Rich DBSTalk Club DBSTalk Club

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    What I meant in that post was you (and others) should have been immediately aware of how quickly a 1TB drive would get filled when it is deluged with recordings from five tuners.

    As for them taking away a portion of the HDD, they've always done that. If you stick a 2TB drive on or in any HR, you won't get a full 2TBs out of it.

    Nobody had to tell me I needed to buy additional HDDs, I saw that I would need them from the get-go. All but one of my 12 HRs has a 2TB drive on or in it.

    Rich
     
  20. Diana C

    Diana C Hall Of Fame DBSTalk Club

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    I didn't say their competition...I said most organizations - of any type. Software has bugs. If a prgram contains more than one line of code, there is a potential for errors to escape detection. I've been in the software business for almost 30 years and I've yet to encounter a product that didn't have bugs. It is your misfortune to get caught by this particular one. I'm sorry that it happened to you, and I'd be perturbed if it happened to me. I lost about 100 hours of recordings recently when a drive failed. That's life.

    In the end, it is just TV.
     

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