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HR34 Freezing Issue - Second Box/Third box

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by RMSko, May 2, 2012.

  1. mrtanner69

    mrtanner69 Mentor

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    Jun 28, 2008
    I have the same issue, locked 7 times in first 10 days. Pissed, re-upped for 2 years to get it (and a $40 1 year credit).

    My (seemingly highly competent) tech support supervisor said it was likely caused by the internet connection to the box (I use a homeplug AV modem, curious if that might be the issue).

    He said a fix could be over 6 months away which was freakishly honest. I have unplugged the ethernet cable (not a big deal, can plug back if I want a ppv, don't use on demand) to test that theory. I asked for a $50 one time credit which was readily agreed to so I obviously should have asked for more.....Hate that.

    I will give it a month then ask to roll back the commitment and get my old DVR back.
     
  2. EyeRonik1

    EyeRonik1 Mentor

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    I had my first freezes each of the last two days. I'm pretty sure it's because I'm recording the 10 hours of Wimbledon on a full machine. In both cases it froze during those recordings. If I had to guess, it's because it wrongly calculated how many files it needs to delete.
     
  3. Steve

    Steve Well-Known Member

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    What's your network set-up? Are you using two routers by any chance, with one configured as wireless access point?

    I'm set up that way, and I was randomly freezing up a while back, until I disabled UPnP on the WAP router. I had only disabled DHCP on it, and apparently the HR34 was having difficulty trying to handshake with two UPnP devices. I should have known that only the gateway router needs to run UPnP, but it was never an issue before the HR34.
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    I don't have a 34, but a full HR of any other model is probably gonna exhibit slowness (or freezing) problems with a full HDD. You might consider moving up to an external 2TB drive, with that you wouldn't be seeing what you're seeing now. But fill even a 2TB up and the same thing will probably happen.

    Rich
     
  5. EyeRonik1

    EyeRonik1 Mentor

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    I would then fill that up! I use these like I would use a TiVo - I have several category searches and on average 3-4 tuners are recording at any point in time. I have 1200 upcoming recordings in my to-do list. When I do sit down to watch TV I have 100's of programs available chosen to my tastes.

    In general it works as it should. It's these 10 hour programs that appear to screw things up. They also screw up TiVo's, so I half-expected it.
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    You need more HRs with 2TB drives in/on them to record as you want to. You'll just keep having problems. I learned the hard way.

    I record every Yankee game on multiple HRs and make them 6 hour recordings and they don't have problems. I'd be willing to bet (not really, trying to curb that habit) that an almost empty 34 would have no problems with a 10 hour recording. Or have you tried that and run into the same problem?

    Rich
     
  7. Ed Campbell

    Ed Campbell Hall Of Fame

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    CSR overnighted me a couple of new BBCs. The originals from my HR20-700 were still being used. Replaced with new.

    Happened 1 more time > menu reboot > no problem now for 3 weeks.
     
  8. texasmoose

    texasmoose Icon

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    Don't u just love the "Plug & Play" functionality of HDMI! Hopelessly Doomed Mass Inconvenience std is more like it.
     
  9. RMSko

    RMSko Legend

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    Aug 23, 2006
    Shouldn't you be using DECAs instead of BBCs?
     
  10. RMSko

    RMSko Legend

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    Aug 23, 2006
    I only have one router - a Linksys E1200. I have the CCK via ethernet to the router. Although they promised to come back again with a supervisor, they never did. I'm still getting freezes about every 3-4 days. D* tells me this is a widespread problem and they're trying to fix it. Ridiculous. I do think it must be a software issue since:

    1. I've had three different HR34s and they each had the same problem.
    2. I've replaced all the DECAs and still have the problem.
    3. I've had the HR34 connected via HDMI and via component AND I even left the HR34 totally unconnected to a TV (the only connections were satellite and power) and EACH time it still froze.
    4. I moved the HR34 to three different locations and it still froze.
    5. I moved the connections among the two splitters and that also didn't help.
    6. This only happens to my HR34 and never happens to any of my four other HR2x receivers.

    I don't think there is anything else I can do - anyone have any thoughts?
     
  11. Shades228

    Shades228 DaBears

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    I'll admit I've skipped some of this thread but if you go on your HR34 and goto your signal meters what do they show for a 15 minute time frame?


    Menu-Settings & Help-Settings-Satellite-View Signal Strength-Choose Signal Meters. You should see 5 tuners with graphical bars and they should all be consistent. If for 15 minutes there isn't any fluxuations go to your other receivers and start changing channels and such. See if it fluxuates then. I'm thinking you have a cable or SWM issue.
     
  12. RMSko

    RMSko Legend

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    Aug 23, 2006
    My signal strength is constantly in the mid to upper 90s for my HR34 and really doesn't fluctuate at all even if I change channels on my other receivers. Also, if I had a cable or SWM issue I would think my other HR2x receivers would also freeze. I have four other HR2x receivers and they NEVER freeze. This leads me to believe it's something specific to the HR34 hardware or software.
     
  13. Shades228

    Shades228 DaBears

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    Are you watching the meters or the signal strength screen? The meters will show the tuner signal levels for every tuner active.
     
  14. RMSko

    RMSko Legend

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    You're right, I wasn't looking at the right thing. I've now looked at the 5 meters and they are each 96 or 97. Each DOES regularly move from 96 to 97, but they only fluctuate between those two numbers, although they do fluctuate between those two numbers almost every second or so. Changing a channel on another TV does not seem to affect this behavior.

    Anyway, is the constant fluctuation of the meters between 96 and 97 abnormal behavior?
     
  15. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Not one bit.
    I just got a 34 and it's so new I've barely had time to use it.
    Last night I was having playback problems much like yours.
    The recording was on another DVR and I checked playback from a third to check the recording, which had no problems.

    I need more time with mine to know what's what, but there is something going on that shouldn't.
     
  16. Steve

    Steve Well-Known Member

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    I had the same issue on multiple HR34s until I figured out it was a router problem.

    Next thing I'd try is resetting the router to it's factory defaults and then rebooting the HR34.

    Also, the CCK shouldn't be causing any problems, but if you happen to have an ethernet connection near the HR34, you can bypass the CCK by plugging the ethernet right into the HR34 and rebooting it. Unlike the Hx2x's, the 34 can serve as a LAN bridge.
     
  17. RMSko

    RMSko Legend

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    Aug 23, 2006
    Are you saying the fluctuation between 96 and 97 is normal or not normal? For me, I'm not having problems with whole-home, what happens is that every 3-4 days the HR34 becomes totally unresponsive and the only way to fix it is to pull the plug or do a red button reset. If others could let me know whether their signal meters fluctuate at all or remain absolutely constant, that could be very helpful b/c if they should not be fluctuating even a tiny bit, then I'll get D* out to my house.
     
  18. Steve

    Steve Well-Known Member

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    I'd also make sure that e1200 firmware is up to date. I noticed a March release that addresses a DHCP renewal notification problem, which may be confusing the HR34 if it's not adhering to the DHCP standard. You can also rule this out by setting a static IP address on the HR34, under Network, Advanced, or you can upload the new router firmware.

     
  19. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    With digital readouts, there is "bit toggle" so 96 to 97 is nothing.
    96 to 86 is something.
     
  20. RMSko

    RMSko Legend

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    Aug 23, 2006
    What router do you have? I was thinking it could be a router problem, but then was wondering why it was only happening to the HR34 and not to any of the other HR2x receivers. My HR34 is right next to my CCK and so I've just disconnected the CCK and connected the ethernet directly to the HR34 to see if that helps. Thanks!
     

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