1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

HR34 from DirecTV - Why Current Customers Treated So Poorly

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by akopperl, Dec 24, 2011.

  1. Alan Gordon

    Alan Gordon Chancellor

    9,094
    100
    Jun 7, 2004
    Dawson, Georgia
    LOL!!! :)

    ~Alan
     
  2. Jerry_K

    Jerry_K Godfather

    433
    0
    Oct 21, 2006
    The DirecTV diode.
     
  3. BigCat

    BigCat Mentor

    41
    0
    Apr 10, 2007
    how long do you have to be gone from D* to be able to come back as a "new" customer?
     
  4. Shades228

    Shades228 DaBears

    6,081
    45
    Mar 18, 2008
    2 years
     
  5. rsblaski

    rsblaski Icon

    828
    4
    Jul 6, 2003
    Southern Nevada
    Not that I plan to do this, but what if a subscriber who is out of contract would cancel and then have a wife or other family member sign up. Could they qualify as a new subscriber with all the new subscriber goodies?
     
  6. Shades228

    Shades228 DaBears

    6,081
    45
    Mar 18, 2008
    They have a fraud department that can catch this. Of course some people get away with it so I'm sure people will pipe up how they've done it or whatever but YMMV. It is considered fraudulent in DIRECTV's eyes.
     
  7. davring

    davring Hall Of Fame

    6,417
    1
    Jan 13, 2007
    I'm not sure fraudulent is the term I would use, maybe sleezy or shady:)
     
  8. wco81

    wco81 Legend

    209
    0
    Feb 23, 2008
    Don't they try to lure you back too?
     
  9. RunnerFL

    RunnerFL Well-Known Member

    17,054
    312
    Jan 4, 2006
    Fraud is fraud, there aren't differing degrees of fraud. :)
     
  10. davring

    davring Hall Of Fame

    6,417
    1
    Jan 13, 2007
    Many elected officials in Florida don't seem to understand that...
     
  11. adkinsjm

    adkinsjm Icon

    925
    2
    Mar 25, 2003
    Is there anything in the terms of service that prohibits this?
     
  12. RunnerFL

    RunnerFL Well-Known Member

    17,054
    312
    Jan 4, 2006
    Yeah well this isn't a political forum.
     
  13. RunnerFL

    RunnerFL Well-Known Member

    17,054
    312
    Jan 4, 2006
    Sorry I don't have the TOS memorized. Feel free to read through it at directv.com.
     
  14. Jerry_K

    Jerry_K Godfather

    433
    0
    Oct 21, 2006
    Please do read the agreement. I am no lawyer, but it seems there is no prohibition for anyone signing up for service. All the mumbo jumbo about two years yada yada yada.
     
  15. dpeters11

    dpeters11 Hall Of Fame

    16,341
    503
    May 30, 2007
    Cincinnati
    Though not sure if just because it's not in the agreement, it can't be a business rule.
     
  16. wco81

    wco81 Legend

    209
    0
    Feb 23, 2008
    Obviously D* won't let a habitual churner keep getting new subscriber deals, kind of like the people who sign up for credit card reward points or airline miles over and over and then cancel the card.

    But if the previous subscriber subscribed to premiums and/or NFL ST, why wouldn't D* try to entice them back, whether it's within the two year window or not?
     
  17. RunnerFL

    RunnerFL Well-Known Member

    17,054
    312
    Jan 4, 2006
    Keep in mind there is a difference between a "New Customer" and a "Returning Customer". They can entice you to come back within those 2 years but I don't think you'd be considered "New" if that were the case. They may have some other deal to get you as a "Returning Customer".
     
  18. Jerry_K

    Jerry_K Godfather

    433
    0
    Oct 21, 2006
    IIRC when I cancelled for cable DirecTV hit me up with deal after deal if I would come back. Free this and free that whatever was the flavor of the day. Of course because I had superior DVRs there was no way I was going back then. When I finally did reup years later, they gave me the standard 3 months of premiums free, free install etc.
     
  19. markrogo

    markrogo Godfather

    300
    1
    Sep 18, 2007
    No. There used to be an 800 number to call to ring them directly. Last time I needed retention it still existed.
     
  20. gio12

    gio12 Icon

    932
    11
    Jul 31, 2006
    They should be! Mt wife signed us up for DIRECTV before we were married on her account at another address. She no longer wants DIRECTV or the account her her name. I SHOULD be able to cancel her account and then allow ME to set-up an account as a new subscriber. Same address or not. Its MY account and I am a NEW subscriber, right?

    I bet some courts would agree with this. I might look into this if I can't get a HR34 in some time for a reasonable price after 11 yrs of being a DIRECTV customer with now DVR or recover discounts, freebies, etc.
     

Share This Page