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HR34 from DirecTV - Why Current Customers Treated So Poorly

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by akopperl, Dec 24, 2011.

  1. byroan

    byroan Cool Member

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    May 31, 2012
    I can't get Dishbuy.com to load.
     
  2. TheRatPatrol

    TheRatPatrol Hall Of Fame

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    It's DishBuys.com with an "s".

    Has anyone ever ordered one from these guys?
     
  3. johnp37

    johnp37 Icon

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    Central NJ
    Sorry, my bad. Didn't notice I left out the "s". Have not purchased from them but their website claims "authorized" Directv retailer, for what it's worth.
     
  4. Aug 5, 2012 #244 of 279
    TheRatPatrol

    TheRatPatrol Hall Of Fame

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    Its down to $299 now. Link
     
  5. Aug 9, 2012 #245 of 279
    ewkplymi

    ewkplymi New Member

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    I previously had called Directv customer service and retention a few times to upgrade to an HR34 and was never offered a deal; However, I called yesterday and asked for retention and asked them what they could do for me in the way of pricing to upgrade to an HR34. I was out of contract with them. The best they would do is 149.00 and a refund for the install. The install is to take place tomorrow. They also offered HBO for free for 3 months. Maybe there is hope.....
     
  6. adam1115

    adam1115 Godfather

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    Dec 16, 2003
    I just saw a commercial advertising the recording of 5 shows.

    It still doesn't show up on their website, so still can't upgrade.
     
  7. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Allen, TX
    Yes you can, just call.
     
  8. dpeters11

    dpeters11 Hall Of Fame

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    You can upgrade, just call them. Depending on your current setup, you can also get one from an authorized retailer, though you will need to pay the full lease price. But if you aren't currently on a SWM system, or if you end up with more than 8 tuners total, or have an R15 etc on your account, you'll need to go directly through DirecTV.
     
  9. adam1115

    adam1115 Godfather

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    Dec 16, 2003
    Just got a free HR-34 plus free HD for a year! :)
     
  10. gully_foyle

    gully_foyle Hall Of Fame

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    I have found that, while they do discriminate against current customers pretty terribly (I suspect that 10-20% of our bills subsidize the current new-customer give-aways), that you can get them to cut you a break if you have been with them long enough. I got a great deal on a HR34 not too long ago, even though I was (once again) under contract. Sure, I had to pound on them for a while, but they did give in.

    Being a customer uninterrupted since 1994 may have something to do with it. I did point it out.
     
  11. BlueRidgePro

    BlueRidgePro Cool Member

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    Nov 11, 2010
    I've been swapping back and forth between DTV and Dish every two years for a long time (next swap will be my 6th).

    There's always a new subscriber deal. Often a "please come back" offer that they initiate!

    I get the latest new equipment, plus 1 year of discounted service - for half the contract period. Work out the costs & you'll be amazed! I surprised that more people haven't figured it out.

    A few hours of reprogramming every 2 years and getting used to different channel numbers is the only PITA,

    It's sad that this is the way it is, but it is what it is. I suspect those who stick with one provider and pay the non-discounted rates are subsidizing my installation costs, new equipment and lower costs.
     
  12. CCarncross

    CCarncross Hall Of Fame

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    Jackson
    Yes we are...and it doesnt seem to bother you in the least...tells alot about you.
     
  13. RunnerFL

    RunnerFL Well-Known Member

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    Not only that but we're paying for YOUR installation and new equipment costs. Gee thanks!
     
  14. pfp

    pfp Whatever

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    I believe the point is that you can thank the service providers as this "game" is THEIR design.
     
  15. lparsons21

    lparsons21 Hall Of Fame

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    Herrin, IL
    Absolutely!

    We as the buyer/subscribers didn't make the rules, write the contracts or decide who is or is not a 'new' customer. As consumers of their product we have a responsibility to ourselves to get the best possible deal for us under the rules they decided on.
     
  16. Jon J

    Jon J Grouch Extrordinaire

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    And that's the OP's fault how?
     
  17. RunnerFL

    RunnerFL Well-Known Member

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    I think I'm lost here.... I didn't quote the OP so why would you think I was responding to the OP?
     
  18. dpeters11

    dpeters11 Hall Of Fame

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    What the companies should do, after someone switches back and forth like clockwork, is to stop offering the come back deals.
     
  19. lparsons21

    lparsons21 Hall Of Fame

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    If the bean counters and marketing gurus at the respective companies thought that was in their best interest, they'd do it in a heartbeat! But since they don't, it must not be something they think will make them more money.
     
  20. wrj

    wrj Legend

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    Nov 23, 2006
    I've been with DTV for quite some time. That is my choice. However, I can't blame someone for jumping around if companies continue to throw incentives at them to act in this manner. If Directv or Dish really wanted to keep a partnership with its customer base more than attract new customers (who are probably their old customers from a few years prior), they might handle the situation differently.

    But that's business. The main focus has always been on new customers rather than retaining the current customers.
     

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