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HR34 Genie: Version 0x05D3 - Issues/Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Scott Kocourek, Oct 31, 2012.

  1. Dave from Kazoo

    Dave from Kazoo AllStar

    81
    0
    Nov 28, 2004
    The HR34 has been bricked here. I my wife woke me up and ask me to fix it. It went thru a reboot at about 7:20am this morning. Only shows a black screen now. A reset does help. A call to Direct TV and their answer is we have a major problem with the software - No Fooling! I can't record anything or watch anything on that TV. AGH!!!!! The 2 H25's are working good. I need the record option with my work schedule.
     
  2. smd

    smd New Member

    10
    1
    Apr 11, 2006
    Same problem here since early this morning. I've tried several red button resets, unplugging the unit, even forcing a software download. Nothing works - it comes up with a black screen, no picture or sound, and is unresponsive to the remote or buttons on the front panel. I can't even power it off without unplugging it. Technical support also told me that they are having this issue with all HR34's and they are working on a fix but they have no idea when that will happen.
     
  3. tonydi

    tonydi Mentor

    62
    0
    Jul 10, 2010
    Well that's not true, mine is working fine.
     
  4. lzhj9k

    lzhj9k Legend

    198
    1
    Mar 14, 2009
    I just checked mine and it is ok

    It is running 05D3 software

    Perhaps the realized a problem and stopped the rollout ??
     
  5. thunder22

    thunder22 New Member

    6
    0
    Dec 19, 2012
    I called back for a status and they are admitting a SW problem and are working on a fix. I don't understand why a roll back isn't possible or pushing back out the version that was on there before this update. That is of course assuming the box will take a sw update now that it's in the state that it's in.
     
  6. Blademan

    Blademan Mentor

    35
    0
    Jun 2, 2004
    Yup. I tried RBR reset as well. I just got off phone with Tech Support and they said issue is with all HR34s. Some may be lucky and don't have the issue, yet. DirecTV plans to push a software update to fix issue, but no ETA.

    • Boots up to channel 201 (not a blank screen)
    • Non responsive to remote or buttons
    • All the TV resolution lights will flash, followed by spontaneous reboot. Seems to reboot every 30 minutes
    Outside of some whole home issues with program visbility, I've never had any issues with this HR34 for 11 months.
     
  7. Graygeek

    Graygeek New Member

    7
    0
    Dec 17, 2010
    Noticed my HR34 had rebooted when I got home tonight, I suspected it had been updated .... but it shows it is still running 05D3 software ... thankfully it seems to be running fine.
     
  8. thunder22

    thunder22 New Member

    6
    0
    Dec 19, 2012
    The "trick" fix is to do a red button reset, and then when it gets to step 2 of 2 hit it again. Supposedly this forces the box to rebuild its guide data.

    This procedure worked for me. Good luck.
     
  9. smd

    smd New Member

    10
    1
    Apr 11, 2006
    Thanks for this tip. Doing another red button reset during step 2 worked for me also.
     
  10. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,365
    580
    Dec 2, 2010
    Winters,...
    A safer procedure, which I guarantee will work, is to use a menu reset, followed by another one (obviously having to wait through the full reboot) within 30 minutes. That will flush the Guide and it will be rebuilt over the next 10-30 hours (approximately).
     
  11. thunder22

    thunder22 New Member

    6
    0
    Dec 19, 2012
    Impossible in this situation, the box was unresponsive to front panel and the remote.
     
  12. Blademan

    Blademan Mentor

    35
    0
    Jun 2, 2004
    :hurah: This worked. Thanks !!!

    Now that the box responds, I can get into the menu. Looks like I've been on 0x5dc since 10/31. No idea why it went on the fritz overnight.
     
  13. Blademan

    Blademan Mentor

    35
    0
    Jun 2, 2004
    Is this a good housekeeping item? When would it be recommended to perform?
     
  14. pappasbike

    pappasbike Godfather

    580
    6
    Sep 19, 2006
    I'm having more episodes of the picture freezing while fast forwarding a paused program. The progress bar and time advance but the picture stays frozen. This time the picture "unfreezes" after a short time but not until the part of the program that I wanted to watch has passed by. If I try to back it up it just goes back to the frozen picture. At least this time it does finally unfreeze so that I don't lose the whole program as I did the first time when all I could do was change channels and come back losing the buffer.
     
  15. jcwest

    jcwest Legend

    324
    5
    May 3, 2006
    Add me to the column of HR34 bricked TOTALLY.
    6:00 A.M. today I noticed all lights were on the HR34, I always put it into standby.
    When I turned on TV it was hung @ 98% Satellite info.
    Didn't have time to work on it before work, got home @ 3:00 P.M. and the box was stuck at Rebuilding Scheduler List.

    1. Did RBR and stuck @ 98% again.
    2. Powered down unit for half hour and it got to Rebuilding Scheduler LIst and locked up.
    3. Spent about an hour on phone with DTV Tech Support and found out that they had attempted a S/W update last night causing the lock-up. After explaining what I had done the Tech. said you have already done everything that I would suggest and he needed to send me a replacement box.
    Problem is I have about a Million hours of unwatched programs.
    4. Hoping they had replaced the NR S/W forced an update and got "Found new Software 5d3", finished download and back to 98% and locked up.

    Does anyone have any suggestions on how to revive the box short of replacing???? Please.............

    J C
     
  16. damondlt

    damondlt New Member

    5,455
    232
    Feb 27, 2006
    Newfoundland...
    Same here. All is good. Running same software since October 31 st.
    05D3
     
  17. damondlt

    damondlt New Member

    5,455
    232
    Feb 27, 2006
    Newfoundland...
    All you guys having the issues, What software version is the issue?? I haven't seen one person with the issues state that.
    05D3?? I've had this since october.
     
  18. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,365
    580
    Dec 2, 2010
    Winters,...
    I do it whenever I suspect there could possibly be corruption in the Guide. When is that? Sluggishness, mostly, or just a hunch. Sometimes it's the first reboot that helps things, but since I am rebooting anyway, I may as well do it twice is how I sometimes view a reset.
     
  19. dod1450

    dod1450 Legend

    319
    7
    Dec 16, 2009
    The problem is that we are unable to see the version number. So does anyone from D* that is monitoring can share this info?
     
  20. HofstraJet

    HofstraJet Legend

    188
    9
    Mar 6, 2003
    Coral...


    +1 here. I am really PO'd. Have a ton of stuff on the unit I haven't had time to watch. Keep forcing software updates but it either freezes on Rebuilding Scheduler List or just goes to a black screen after booting and is unresponsive. Maybe I can download this week's CE and that will fix it.
     

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