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HR34 Genie: Version 0x05D3 - Issues/Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Scott Kocourek, Oct 31, 2012.

  1. dod1450

    dod1450 Legend

    319
    7
    Dec 16, 2009
    The best way of fixing this is to press the red reset button. Wait to it gets to step 2 of 2 and the scroll bar gets beyond 1%. At this time press the red reset button again and let it finish the process. It will put one back to the Oct 31 revision.
     
  2. HofstraJet

    HofstraJet Legend

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    Mar 6, 2003
    Coral...
    Excellent. Thanks! I confess - I am guilty of posting before reading through the thread. I was reading the thread after I posted and saw that was the fix when your post confirmed it. Tried it and it worked. Thanks again.
     
  3. specialkd24

    specialkd24 Cool Member

    14
    0
    Oct 13, 2009
    I hope everyone posting here saw the thread someone else started about the software update issue. Hit the red reset button, then when it is on Step 2 of 2 in the boot, hit the red reset again.

    It works.

    I too have 50-75 hours of unwatched shows and they wanted to send me a replacement. I argued with them I didn't want a new one, I wanted this one fixed. I got off the phone with DirecTV, came here, saw a thread about it, and fixed it myself. Then I called in and cancelled the replacement they wanted to send me and told the CSR they needed to give better advice.
     
  4. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,365
    580
    Dec 2, 2010
    Winters,...
    Some further info would be really helpful, such as posting the before version and the after the double RBR....

    Initially we were talking about how to flush the Guide cache, and now some are indicating the two times RBR is forcing a download of the previous software version. For those people: Are you seeing the screen that says it's downloading software? Does it say a new version? Again, specific version numbers would be helpful.

    Thank you.
     
  5. bkleven

    bkleven Cool Member

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    Jul 8, 2006
    This is essentially what has happened to mine.

    This morning it was on even though it was off when I went to bed, and when I pressed the power 'button' nothing happened so I turned the TV and AV receiver on to see what was up.

    Frozen at 'Rebuilding Scheduler List'.

    So I did a RBR and let it do it's thing. This time it froze at 98% of Satellite Info. And it rebooted on it's own several hours later.

    Then it froze again at Rebuilding Scheduler List. So I did a RBR and forced a software download. The bootup process went much faster, but still froze at 'Rebuilding Scheduler List'. And this time it rebooted on its own after just half an hour or so.

    So I pressed 'Select' during the 'Performing Self Check' screen and got into the diagnostics. Ran all of the basic ones with no issues. Went into 'Advanced->Hard Disk Utilities' and I'm running the Long SMART test and the LBA Fix. We'll see if that does anything.

    If not, I'll try the second RBR trick and see if it works.

    EDIT: Forgot to add that I was at 05D3 before I forced a software download and of course it just re-downloaded 05D3.
     
  6. dod1450

    dod1450 Legend

    319
    7
    Dec 16, 2009
    I did not see any indication of "download software" on the screen.
     
  7. specialkd24

    specialkd24 Cool Member

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    Oct 13, 2009
    My software says: 0x5d3, Wed 10/31, 3:00 a

    Mine was fine last night but locking up when I got home tonight before coming here, reading and then doing the double-reboot I posted above. Before I did that, I would reset, and it would get to 98% on step 2, and then to the rebuilding scheduler screen, and then only a black screen.

    After unplugging the power, eventually I got it to show the menu bar for Ch. 201, but no picture whatsoever and it froze immediately.

    Customer support couldn't help and wanted to send me a replacement, until I did the double reset (or whatever you want to call it).

    Now it is working fine. Who knows what will happen tomorrow. But it is definitely not broken.
     
  8. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,365
    580
    Dec 2, 2010
    Winters,...
    Excellent. Great that you found a way to bring 'er back to life!

    I'm just trying to ascertain if it actually caused a new download, or unblocked one that was there, or forced a finish of a previous d/l, perhaps not showing a dialog of any kind.
     
  9. bkleven

    bkleven Cool Member

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    0
    Jul 8, 2006
    The RBR during the second step did tie trick for me as well. Too bad I didn't know about it this morning. I could have saved a couple hours of my day.

    Just glad it's working!
     
  10. HofstraJet

    HofstraJet Legend

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    Mar 6, 2003
    Coral...
    The double RBR does not show any dialog boxes - it just works. It doesn't visibly show a new sw download or anything like that. It just runs through the normal boot sequence again and it starts up properly. I had tried doing a 02468 forced sw download which didn't work prior to learning about the double RBR here.
     
  11. jcwest

    jcwest Legend

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    May 3, 2006

    THANK YOU, THANK YOU, THANK YOU!!!

    This brought her back to life and everything seems to be in tact.

    Thanks Again J C
     
  12. RunnerFL

    RunnerFL Well-Known Member

    17,054
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    Jan 4, 2006
    The double RBR is flushing the guide data. There must be something in the guide data keeping the units from completing the boot process.
     
  13. HofstraJet

    HofstraJet Legend

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    Mar 6, 2003
    Coral...
    Yep - I agree. It's quite sad that D*'s tech support team is not aware of this fix. Who knows how many unhappy customers they have right now and how much money they are wasting on sending out new boxes which may well suffer the same fate when the new sw is downloaded.
     
  14. Dave from Kazoo

    Dave from Kazoo AllStar

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    Nov 28, 2004
    Did the RRB button twice and it brought my unit back to life. All is good right before Christmas!:D
     
  15. tonydi

    tonydi Mentor

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    Jul 10, 2010
    They're aware, they posted the instructions on their Twitter feed yesterday, including the detail about waiting until after the 1% point to begin the second reboot.

    Now, as we constantly see, some of DTV's phone people are on top of things and some aren't, so getting the correct info is definitely a game of CSR Roulette.
     
  16. wrj

    wrj Legend

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    Nov 23, 2006
    Sounds like DTV needs some new engineers. Sorry if this is hard, but catastrophic issues shouldn't be showing up in a NR. That is what beta testing (CE) is all about. Customers shouldn't be having to find out about a "double red button reboot" trick on a forum to get there receivers working.
     
  17. RunnerFL

    RunnerFL Well-Known Member

    17,054
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    Jan 4, 2006
    It's not in the NR itself, the issue is in the guide data.
     
  18. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Jan 24, 2007
    I can see your point but this kind of issue didn't show up too often.

    I can tell you that it's being worked on. I understand the frustration but know our comments are heard.

    Mike
     
  19. wrj

    wrj Legend

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    2
    Nov 23, 2006
    Well guys thanks for bringing me down. But I'm still upset that we use to be able to set a bookmark on a recording and then go to it. Now we can only set the bookmark.

    Also, I really liked being able to control a recording (FF, pause, etc) while browsing the guide. Now that is gone also. It just upsets me to have features and then they disappear.

    Oh well...life goes on.
     
  20. specialkd24

    specialkd24 Cool Member

    14
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    Oct 13, 2009
    This was my whole point. The CSR I talked to for 30 minutes didn't know anything about it. She wants to send me a new box.

    Then I come on here and fix the problem in a matter of moments. When I called back to cancel the replacement box I told the new CSR that maybe they should spread the word, since I had to go to a 3rd-party message board to find out. All she said was "we are aware of the problem." Well obviously you aren't since you have CSR's sending out new boxes to people for something they can fix themselves.

    What a waste of money for DirecTV and I'm sure people who don't come to message boards like this, have lost a lot of recordings because DirecTV made them send back their boxes.

    I'm just happy my hours and hours of recordings are back.
     

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