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HR34 Genie, version 0x05FD - Issues/Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Mike Bertelson, Jan 9, 2013.

  1. Feb 8, 2013 #141 of 182

    codespy So much for the 2017 season!! <Crying> DBSTalk Club

    Mar 29, 2006
    Genie "missed" American Idol tonight....

    Unhappy wife informed me of the news at :45 after the hour that the HR34 is not recording Idol which is set on series link. After research, SL record icon was "on" in the guide and on channel banner, but record light was not illuminated on the front bezel. Had no picture on any local, national or OTA channels.

    All my other HR24's in the house work fine, including my THR TiVo. Recording history on HR34 said "This episode was cancelled because of an unexpected error (3)".

    Hit the menu restart, and after the pink startup screen, live TV has re-appeared and hit record just in time to catch the last minute of Idol.

    Now my wife is starting to give me dirty looks. :nono2:
  2. Feb 8, 2013 #142 of 182

    Bajanjack Icon

    Oct 22, 2006
    Well-the 3D is gone.........
  3. Feb 8, 2013 #143 of 182

    RACJ2 Hall Of Fame

    Aug 2, 2008
    My Genie taped American Idol just fine last night. You may need t do 2 quick resets to flush the guide and have it repopulate.
  4. Feb 9, 2013 #144 of 182

    ohioviper AllStar

    Sep 18, 2007
    Is it possible to see only the HD channels in the guide ? I have my favorites set up but it does not look like it shows whether it is HD or not.
  5. Feb 9, 2013 #145 of 182

    RunnerFL Well-Known Member

    Jan 4, 2006
    Yes, turn on "Hide SD Duplicates" in the Settings. This will however still show SD channels if there is no HD equivalent.
  6. Bajanjack

    Bajanjack Icon

    Oct 22, 2006
    I reached the wrong conclusion in my previous response to you- reauthorization is not the solution. I am experiencing the same exact problem. I also replaced an HR24 that had no problems with 3D. I have the same tv, and the Denon 2112 receiver. Turning the HR34 off and back on gets me the 3D channels as you experienced. It also restores the on screen master volume indicator. Clearly a handshake issue. Thanks.
  7. unixguru

    unixguru Godfather

    Jul 9, 2007
    Last evening I turned on my C31 and had a black screen, and unresponsive, until I did a RBR on it.

    Then a bit later, around 7:30pm central, I noticed the following regarding the show Battlestar Galactica: Blood & Chrome on SyFy:

    • Show was running, had started at 7pm, and was in guide as it should be.
    • I had marked it for recording a few days ago and it was still in my ToDo list for 8pm.
    • It was not recording.
    • When I went into Info->View Upcoming it showed two entries, neither marked with orange circled R.
    • I pressed Record; it started recording.
    • The Info screen sometimes showed orange circled R and sometimes didn't.
    • The guide entry sometimes showed the orange circled R and sometimes didn't. Sometimes it was just a few pixels of the top of the icon.
    After noticing that I'd seen it before I killed the recording. Things seemed to work fine the rest of the evening.

    This morning I'm getting intermittent freezes, audio dropouts, etc. Hitting pause for a few seconds snaps it out of it - for awhile.

    Going to reboot the HR34 now. Wish I could reboot it from the C31 (why not, the C31 lets me run self test and look at server status).
  8. Datagg

    Datagg Legend

    May 17, 2009
    Mesa, AZ
    Mine was doing same thing plus. freezing while watching, forward/back not working.. etc. new box installed Monday, all good.... Based on that, I dont believe its a firmware issue. Im current on new unit, working great... Other was going to make me commit suicide it was so bad.
  9. samrs

    samrs MANC

    May 30, 2004
    Flat Branch, NC
    Report Number 20130213-364F

    Turned server on at 0630 AM, no audio/video just black screen.

    Menu, List, Info all appear on screen.

    Plays back local and remote recordings.

    Menu reboot corrected issue.
  10. skiingj

    skiingj Cool Member

    Jan 30, 2009
    Anyone have a clue when Directv will fix these blank screen/system freezes some of us have been experiencing? I've done both a warm and cold boot even re-downloaded the software to no avail. I keep missing shows, very frustrating!
  11. augisdad

    augisdad AllStar

    Sep 29, 2011
    KC area
    Lost Girl did not record last night on my HR34. It did record on my HR20. I have both set up to record Both Repeats and First Runs. Series Link shows Lost Girl (0). This episode shows up 2 more times in the guide, but HR34 has not latched onto either. I did a double reboot last night before going to bed to see if that will make any difference.
  12. RunnerFL

    RunnerFL Well-Known Member

    Jan 4, 2006
    A double reboot will flush all guide data, and other goodies, and take anywhere from 24 to 48 hours to rebuild. Check it again later tonight or tomorrow.
  13. lansbury

    lansbury AllStar

    Jun 29, 2007
    Last night HR-34 started to get slower and slower responding to controls, finally stopped responding altogether. This happened when we had finished watching a recorded show and were trying to select another from the List. Couldn't reboot as it was recording others shows, so was stuck without TV until the recording finished and the box could be rebooted.

    It is a nonsense that this is still happening, and seems to start without any warning.
  14. pearkel

    pearkel AllStar

    Feb 1, 2007
    This has happened to me twice in the last week. It also causes me to lose mrv from the hr34, only fix is a reboot. On Sunday it said it was recording the amazing race but when I went to watch later was the dreaded 1 minute recording. On Sunday also missed the Simpsons. (unexpected error)
  15. samrs

    samrs MANC

    May 30, 2004
    Flat Branch, NC
    Report 20130220-4273

    No Audio/Video.

    Whats up with every wednesday morning.
  16. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    Dec 2, 2010
    Before you reboot again, try running through Network setup.
  17. RACJ2

    RACJ2 Hall Of Fame

    Aug 2, 2008
    I had a similar experience the other night. Finally had to do a reset and then it was back functioning normal again.
  18. Jerry_K

    Jerry_K Godfather

    Oct 21, 2006
    It started last night with Fox recordings being unplayable for some reason or other. Fox live also stuck and would not play. So this morning my lovely wife said she could not get Fox at all. Had to reset the receiver. We have never been in one place this long since we got this semi useless DVR. It will not work for over two weeks. Second reboot in five weeks. Have not noticed this before since the DVR gets shut down every time we move.
  19. bdot79

    bdot79 New Member

    Nov 13, 2012
    MS Gulf Coast
    Two times in the last week I have been unable to play a recording on the HR34 from any of my H25-100. I can see the playlist but when I play them it tries for about 10 seconds then I get a Unable to Play message. I RBR the HR34 and this issue is repaired. I hope I get the new software soon, this release has been the most unstable since I got the box in Aug.
  20. mikellie

    mikellie Cool Member

    Mar 5, 2009
    I'm right there with all of you. I have rebooted 15 times, unplugged the unit overnight and then rebooted again, changed batteries in the remote, turned off native and scrolling, and called tech support 3 times. All I keep getting from them is that it is a known issue and they are working on it.

    Big Deal. Sounds like they need new people to me. These HR34's are junk!

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