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HR34 Network Interference Problem

Discussion in 'DIRECTV Installation/MDU Discussion' started by p3pilot, Jul 6, 2014.

  1. p3pilot

    p3pilot Member

    410
    6
    Oct 27, 2008
    DFW
    Ran a test on the HR-34-700 today and got this result:

    Diagnostic Code: 48-72-002

    1. Home Network Interference Problem
    The receivers below have reduced network performance. If you are having a problem viewing recordings from these receivers, please call Customer Service at 1-1800-531-5000 and report he diagnostic code deployed above.

    Affected Locations:
    HR34/700: GAME ROOM

    I have noticed that from time to time the C31 client in the Master Bedroom has some pixelation and halting video.

    Just to add a little more information, I have 1 HR34, 3 HR-2X DVRs, and 1 C31. The HR34 is on one side of the SWM-16 and the DVRs are on the other side. A few months of ago all the HR-2X's started getting either a 775 or 771 error. I had a service call, but it all started working a week before the service call so I cancelled it since I figured they wouldn't just replace equipment. Yesterday I attempted to add a H25-500 to the same side of the SWM as the HR2X's. It worked for a little bit, but now only has a 775 code.

    Service code scheduled for next Saturday and I was wondering if all of this could somehow be related to a failing SWM-16. Looking to help the tech out anyway that I can. Any thoughts?
     
  2. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,684
    349
    Dec 9, 2006
    Doubt the two are related due to a falling SWiM.
    A cabling problem could explain both.
    The 34 has a service menu that could be helpful.
    It is for your Home Network Interference Problem and tests the coax/DECA networking.
    Problems with it could also be your 771/775 cause too.

    On the front panel of the Genie:
    Press the right arrow and guide buttons at the same time.
    It may take a few tries before you see a screen with COAX on the left.
    Select coax and it will show the loss from the Genie to all the other DECA nodes, so if the 3 HR2x have DECA, they'll show along with the C31.
    Any loss above -45 is too much.
     
  3. p3pilot

    p3pilot Member

    410
    6
    Oct 27, 2008
    DFW
    Thanks. Here is the data from the diagnostic:

    Node Ids Friendly Names MAC Address Phy Levels
    0 MASTER -23
    1 Node-000B6BF99412 -38
    2 Node-000B6BF99602 -40
    3 Node-001BB13319CE -40
    4 GAME ROOM N/A
    5 -43

    Looks like it could be a cable problem to the SWiM itself if it is node 5 with no friendly name.
     
  4. peds48

    peds48 Genius.

    20,082
    1,068
    Jan 10, 2008
    NY
    How about your Phy Mesh?
     

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