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HR34 Or HR24? which does my order seem to be for?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by chem, Jan 4, 2012.

  1. Jan 4, 2012 #1 of 19
    chem

    chem Cool Member

    12
    0
    Jan 3, 2012
    I really don't see a need for an HR24, if the HR34 is out...

    so my question, looking at my order below , which does it look like i would be getting?


    Item Description Price Quantity Total
    DIRECTV® Slimline Satellite Dish Free 1 Free
    LoyalCust Free 1 Free
    Whole-Home DVR Service $3.00 1 $3.00
    HD Access $10.00 1 $10.00
    HD Receiver $99.00 1 $99.00
    HD Receiver $99.00 1 $99.00
    HD DVR Receiver $99.00 1 $99.00
    Whole-Home DVR Upgrade Offer w/Cinema Connection Kit (Coax) $199.00 1 $199.00
    Whole Home Offer Condition Free 1 Free
    HD-DVR Receiver Condition Free 1 Free
    HD Access Free 1 Free
    Sales Order Credit ($199.00) 1 ($199.00)
    Sales Order Credit ($99.00) 1 ($99.00)
    Sales Order Credit ($19.95) 1 ($19.95)
    Sales Order Credit ($99.00) 1 ($99.00)
    Delivery and Handling Fee $19.95
    Professional Installation Free
    Tax $8.66
    Order Total $107.66
     
  2. Jan 4, 2012 #2 of 19
    Drucifer

    Drucifer Well-Known Member

    9,407
    244
    Feb 12, 2009
    NY Hudson...
    Don't see HMC. So no to you getting a HR34
     
  3. Jan 4, 2012 #3 of 19
    Davenlr

    Davenlr Geek til I die

    9,139
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    Sep 16, 2006
    1 regular HD DVR and two regular HD receivers. Could be anything from a HR20 to HR24, but its not a 34.
     
  4. Jan 4, 2012 #4 of 19
    trh

    trh This Space for Sale

    5,700
    287
    Nov 2, 2007
    NE FL
    Neither..... sort of. The HR34 will be listed as HMC. And whether you get an HR24 will be determined by what the installer has in his van. It will probably be a 24; but it might not be.
     
  5. Jan 4, 2012 #5 of 19
    chem

    chem Cool Member

    12
    0
    Jan 3, 2012
    Lame, i guess i will cancel.

    Does anyone know that since i was not under contract, if i cancel this order will i still be under the new 2 year contract?

    I might as well cancel and order all new service/equipment if i can.
     
  6. Jan 4, 2012 #6 of 19
    Davenlr

    Davenlr Geek til I die

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    Sep 16, 2006
    If you are not currently a customer, then you are not under contract until they activate the first box on your account in your house.

    If you are not a current customer, cancel that order, then go on the website and build your own order with a HMC (HR34) and two HD receivers. Then you will get what you were wanting.
     
  7. Jan 4, 2012 #7 of 19
    chem

    chem Cool Member

    12
    0
    Jan 3, 2012

    I am a current customer, however i was not under any agreement, last change done to our system was in 2008.

    When i called yesterday they extended the contract two years to get this new equipment. Knowing what i know now, ill rather cancel the whole order all together and just order as a new customer if possible.
     
  8. Jan 4, 2012 #8 of 19
    Davenlr

    Davenlr Geek til I die

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    Sep 16, 2006
    Well, you cannot order as a new customer, but you can cancel before you activate anything and keep from extending your contract.

    Wait until March, when the HR34 is available to current customers, then work your deal magic. Be prepared to spend at least $399 for the HMC, possibly with credits if they decided to offer credits on that unit.
     
  9. Jan 4, 2012 #9 of 19
    Drucifer

    Drucifer Well-Known Member

    9,407
    244
    Feb 12, 2009
    NY Hudson...
    Or you can try again in Feb when the HMC is supposed to be available to current customers.
     
  10. chem

    chem Cool Member

    12
    0
    Jan 3, 2012

    Why can't i order as a new customer?

    currently the plan is under my future wife's, couldn't we just cancel that and order as a new customer under my name?
     
  11. Davenlr

    Davenlr Geek til I die

    9,139
    28
    Sep 16, 2006
    If you personally do not have an account, and you dont live at an address that has an active account, then yes, you can sign up as a new customer.
     
  12. trh

    trh This Space for Sale

    5,700
    287
    Nov 2, 2007
    NE FL
    When you cancel your current account, you have to return the leased equipment (depending on the models).
     
  13. chem

    chem Cool Member

    12
    0
    Jan 3, 2012
    I dont have an account under my name anywhere, and all the equipment is really old (R10, R15-500) so no problem returning it, although they mentioned "we" owned it.
     
  14. Shades228

    Shades228 DaBears

    6,081
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    Mar 18, 2008
    Existing customers can order in February.
     
  15. RunnerFL

    RunnerFL Well-Known Member

    17,054
    312
    Jan 4, 2006
    Because you're not a new customer, you're a current customer.
     
  16. trh

    trh This Space for Sale

    5,700
    287
    Nov 2, 2007
    NE FL
    His fiance is a current customer. He isn't. So he can order now as a new customer. But the challenge will be the same address as his fiance's.
     
  17. RunnerFL

    RunnerFL Well-Known Member

    17,054
    312
    Jan 4, 2006
    DirecTV is wise to those games and will consider the address as the "customer" unless he can prove he just moved in after she moved out. A friend of mine going through a divorce had the same issue and they wouldn't treat him as a new customer.
     
  18. chem

    chem Cool Member

    12
    0
    Jan 3, 2012
    well i just canceled, there business model makes no sense to me.

    I will either be getting the new HR34, but not before i look into cable (charter).
     
  19. RunnerFL

    RunnerFL Well-Known Member

    17,054
    312
    Jan 4, 2006
    It's actually pretty simple. You are either a new customer or your not. Just because you tried to cheat the system and it didn't work doesn't mean it makes no sense.
     

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