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HR34 order/installation

Discussion in 'DIRECTV General Discussion' started by sritter, Dec 14, 2011.

  1. dpeters11

    dpeters11 Hall Of Fame

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    Cincinnati
    Not until February. You wold need to try to go through a third party. Keep in mind, it is simple as a swap out, but only if you already have SWM. Without that, it's a bit more complex as SWM is required.
     
  2. Drucifer

    Drucifer Well-Known Member

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    NY Hudson...
    Unless you have an almost minimum equipment now - one HR2x and one H2x you'll need a SWiM-16 upgrade as well if you intend to add without swapping.
     
  3. bmain62

    bmain62 New Member

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    Dec 20, 2011
    I had a HR34 installed this past weekend as well and the installers calimed they hadn't been trained. After they left I had problems with the secondary receivers (HR25's) accessing the Whole Home network. I was also getting the occassional Searching for signal message popup when it was a beautiful clear sky. I knew something had not been set up correctly but when I called the CSR's they talked to me like I was 3 years old and everything was normal. They claimed that you cannot set a recording from the secondary receiver which is not true at all. Anyway to cut a long story short I eventually spoke to the supervisor and then the area supervisor came out to my house within the hour. He quickly realised that the installers had only put in a 4-way splitter instead of eight which the new receiver needed. He also had to update the firmware on the HR34 which the installers were supposed to do. He was a bit pissed with his installers because he said they did get training earlier in the week.

    It is working pretty well now although I do think there are some teething problems, sometimes it will not access the DVR from the secondary receivers and you have to hit "Try again" a few times. I also had the HR34 completely freeze up on me which required the reset switch to fix. Hopefully there will be some software updates soon and some RVU clients boxes available soon as well. Otherwise very happy to have this new equipment.
     
  4. WestDC

    WestDC Well-Known Member

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    Welcome, to the site and D* as with anything new a learning curve is required -Enjoy
     
  5. RobertE

    RobertE New Member

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    Looks like the supervisor that came out failed the training as well.

    The size (number of ports) on a splitter has absolutely nothing to do with the number of tuners that can be supported. With, 4 or less boxes, a 4 way splitter is the correct choice. All receivers will automaticaly update themselves within the first 30-60 minutes of activation if not done prior.
     
  6. Drucifer

    Drucifer Well-Known Member

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    NY Hudson...
    How many total receivers with their model numbers do you have? I'm asking because there is a limit on how additions tuners can be on the same splitter with a HMC.
     
  7. slickshoes

    slickshoes Legend

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    Sep 20, 2009
    Southern...
    I had this same problem with my install, after poking around the net' for a bit, I gathered that it is a problem with the remote H25 receiver...I had Directv out yesterday and had him swap it for a H24, problem solved, watched 3 HD shows last night remotely, no skips, pauses, or that annoying "cannot be accessed" message where you have to try again.
     
  8. Jodean

    Jodean Icon

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    Just another well trained OnO tech......supervisor mind you.....
     
  9. wallfishman

    wallfishman Icon

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    Dec 31, 2008
    are you trained on HR34s ?
     
  10. Jodean

    Jodean Icon

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    Jul 17, 2010
    Anyone can train themselves on HR34's

    All you have to do is READ!!
     
  11. Drucifer

    Drucifer Well-Known Member

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    NY Hudson...
    The last installer that posted here about his HR34 training, wrote that all training material was collected after the class.
     
  12. The Merg

    The Merg 1*

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    Jun 24, 2007
    Northern VA
    So, you're saying that you have not been officially trained on the HR34 then, right? You know, I did stay at a Holiday Inn Express last night.

    - Merg
     
  13. Garry

    Garry Legend

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    Right now, I have 3 DVRS, and 2 H24's as well as Whole Home Service with internet.
     
  14. Drucifer

    Drucifer Well-Known Member

    9,420
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    Feb 12, 2009
    NY Hudson...
    You will need a SWiM-16
     
  15. Jodean

    Jodean Icon

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    Jul 17, 2010
    training materials readily available online for those who have access
     
  16. Jodean

    Jodean Icon

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    Jul 17, 2010
    actually for the hr 34 there's really no training involved the chances of anyone having 4 rvu tvs are highly unlikely
     
  17. Davenlr

    Davenlr Geek til I die

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    That's what I was thinking too, what training is required? It needs 5 SWM channels, otherwise, its a HR24 right now :)
     
  18. cash360

    cash360 New Member

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    Some dumb rule I must have 1 or more posts to view links. So, here is my 1 post. Hoping to convince Directv to get me the new hr34 to add to my system for free. But, I have only had that kind of luck if I say "cancel it all", then you get the loss prevention team. I just wish I could call them directly.
     
  19. bmain62

    bmain62 New Member

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    Dec 20, 2011
    I only have two remote HR25's in addition to the HR34.

    As a newbie can antone tell me the difference between the HR24 and HR25?
    Perhaps as someone else mentioned it is the HR25 that is the real culprit for remote viewing.
     
  20. bmain62

    bmain62 New Member

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    Dec 20, 2011
    That is interesting, he said I needed 7 due to having 5 tuners in the HR34 and one each for my two HR25's. Seemed to make sense to me, but then again I don't know how it all works yet, it has been many years since I had DTV and things have moved on a bit. I have to say though that after he changed it the problems I was having went away. He also said it is procedure for the installers to do the software update before leaving and make sure everything is working correctly and I for one agreee with him. It would have saved everyone a lot of time and stress.
     

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