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HR34 pricing as of 01/15/2013

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Reggie3, Jan 15, 2013.

  1. Hoosier205

    Hoosier205 Active Member

    6,659
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    Sep 3, 2007
    I wouldn't go near the Hopper or Dish. You never know what technology they will steal next or lose in a lawsuit they have brought upon themselves. It's an ethically and morally bankrupt company.
     
  2. RACJ2

    RACJ2 Hall Of Fame

    3,872
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    Aug 2, 2008
    I would actually like PTAT, but the difference between Hopper and Genie for me is NFLST and NHLCI HD channels.
     
  3. jjn

    jjn Mentor

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    Dec 16, 2006
    Current system is;

    2 HR24-500's
    1 H24-100
    SWM 5 lnb Dish W/Built in Mulitswitch
    Whole Home over Ethernet

    Called today (cancel, cancel) to see about upgrading the H24 to a DVR because it doesn’t do Pandora. CSR informed me that is was available on the H24, had her check to be sure, she came back and confirmed that is was not. At this point I knew I was in trouble.

    Then asked about the cost to upgrade to a DVR, first quote was $99 + $49 install, I said that was more than I wanted to spend. Plus no guarantee what DVR I would get!

    Then asked about the new Genie and she said it didn’t do Pandora, not looking good at this point. Had her check again and she said yes it does, there must have been an upgrade, so $250 + $49 install for that. Still said that was to much.

    Final offer was no cost for a DVR (self install) but no guarantee what DVR I would get.
    Or $99, including install, for a Genie, I said that was to much and asked if there was something better she could do since we have been a customer since 1997. That was it, she could not do any better.

    Didn’t even get into the need to replace the existing lnb with a 4 wire lnb and adding a SWM 16 mulitswitch (9 turners total).

    Thanked her for her time and said I would have to think about it.
    Looks like I’ll be calling again in a couple of days.
     
  4. dennisj00

    dennisj00 Hall Of Fame

    9,690
    196
    Sep 27, 2007
    Lake Norman, NC
    $99 for a Genie installed is a great deal. That would most likely include a SWiM-16 and necessary accessories.
     
  5. jjn

    jjn Mentor

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    Dec 16, 2006
    It does but the CSR was, how should I put it, didn't know what she was talking about.
    I'll call back and hope I get a CSR that knows what the boxes can and can't do.
     
  6. acostapimps

    acostapimps Hall Of Famer

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    Nov 5, 2011
    Illinois
    As dennisj said they include that on the install of the Genie, but you got to sometimes remind them of your current setup before they put a note for the installer
     
  7. west99999

    west99999 Icon

    1,394
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    May 11, 2007
    The note means nothing to a technician. Most notes mention dogs and cats but nothing of the parts needed. :lol: The work order would generate all the equipment needed for the install and nothing else would get installed despite some silly note.
     
  8. jjn

    jjn Mentor

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    Dec 16, 2006
    So I just got off the phone with DTV and they are going to drop ship a Genie for $53.04.
    Tried to explain that I was keeping the 2 HR24-500’s and replacing the H24-100 with the Genie (total of 9 turners). CSR said it would work with our existing system and my monthly bill stays the same, plus got Showtime for 6 months free. Let you know what happens.
     
  9. carl6

    carl6 Moderator Staff Member DBSTalk Club

    12,524
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    Nov 15, 2005
    Seattle, WA
    Sorry, but the CSR was incorrect. If you have the Genie (5 tuners) plus two HR24's (2 tuners each) you have 9 tuners. Your current dish can only support a maximum of 8 tuners.

    Either you need a new LNB plus an SWM16, OR you need to limit one of your HR24's to only using one tuner (which you can do in satellite setup).
     
  10. jjn

    jjn Mentor

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    Dec 16, 2006
    Yes thats right, I tried to explain that to the CSR but they said it would work.
    Need a new LNB, SWM16 and another line from the SWM16 to the power inserter.
     
  11. Lisn2me

    Lisn2me New Member

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    Feb 11, 2013
    Just called to see if I could upgrade to a Genie receiver and best prices was $249, my contract is not up until November so maybe as it gets closer I can get that down.

    Side note the rep did say the HR44 droped two days and installers should have them now.
     
  12. dennisj00

    dennisj00 Hall Of Fame

    9,690
    196
    Sep 27, 2007
    Lake Norman, NC
    You don't necessarily need another line for the PI. You can power it with the #1 output - just be sure it's connected via the power passing port of each splitter back to the 16.
     
  13. jjn

    jjn Mentor

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    Dec 16, 2006
    Thanks dennisj00, I was using this diagram http://manuals.solidsignal.com/SWM-16-Install-LR.pdf for what would be needed.
    With our existing setup 9 turners will not work, need a SWM-16 installed, don't know why they said the existing setup would work, but they are drop shipping the HR34 without a proper install.
    I don't want to turn off one of the turners on the HR24 which would give us 8 total.
    Let ya know what happens once the HR34 is installed.
    I'm sure there will be a 776 error code "Too many receivers or tuners are connected to the SWiM. Test with SWiM meter and upgrade to SWiM 16 if necessary"
     
  14. ctxx24

    ctxx24 New Member

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    Jun 15, 2008
    I just got the genie shipped with 2 clients for 50...i have to hook it up tho... Being I already have whole home and sending my hr22 back do I just hook this up the same way the others are?
     
  15. Guindalf

    Guindalf Legend

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    Nov 19, 2005
    Yes.
     
  16. inkahauts

    inkahauts Well-Known Member

    23,180
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    Nov 13, 2006
    How are all your units set up right now? What all do you have today?
     
  17. slo_dave

    slo_dave Cool Member

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    Jul 9, 2010
    Just got off the phone..

    Off contract
    perfect payment history (autopay)
    3+year customer
    no recent offers/discounts taken

    Best I could do was:

    Genie: $ 418 installed :lol:
    HD-DVR: $118 plus shipping :lol:

    all of which would extend me for two years..

    Said no thanks
     
  18. RACJ2

    RACJ2 Hall Of Fame

    3,872
    5
    Aug 2, 2008
    They must have heard you were slo Dave and thought they could pull that off. ;) Try again and if you get the same results, tell the front line CSR that you are thinking of cancelling. Then they will send you to retention. Tell them you really don't want to leave, but Dish will give you a free Hopper and they want $418. And if DIRECTV could give me a free Genie, I would rather stay. Then see what they say.
     
  19. ctxx24

    ctxx24 New Member

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    Jun 15, 2008
    I just have the hr22 in the living room and 2 small boxes in the 2 bedrooms it's the whole home set up.. I don't know anymore then that.. don't know much about setting this stuff up.
     

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