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HR44-500/700 Genie, 0x0696 - Issues/Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Scott Kocourek, Mar 20, 2013.

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  1. kram

    kram Godfather

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    Sep 3, 2006
    "Nashville" is currently recording on the HR44, but no recording light is on.
     
  2. kram

    kram Godfather

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    6
    Sep 3, 2006
    My mistake. The light is really small and I couldn't see it from where I'm sitting.
     
  3. JayHook

    JayHook New Member

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    0
    Mar 27, 2013
    Wireless Connection Problem ......

    My HR44-500 was installed yesterday.
    The tech could not establish a connection to my Netgear
    router which is running in "g" mode with WEP security.
    (I'm running WEP for an older laptop with XP Pro)

    We verified proper router operation by getting good
    connections to both my laptop and my blu-ray player.
    The HR44 would display "Connecting ..........." for several
    minutes then display a "failure to connect" message.
    The tech made a phone call and reported back that it is
    a known software issue with the HR44 that should be resolved
    in a few months. He said he could do nothing more and left.

    I later called Directv tech support myself and the DTV Tech
    said there was no such software issue. However, after 1-1/2
    hours on the phone with me .... he gave up.
    So we switched the router to WPA security and the HR44
    connected to it with no problems.

    The DTV Tech concluded by saying there was no problem
    with the HR44 or its software. It must be my router, even
    though it does work with my blu-ray player and laptop.

    I'm inclined to think he's wrong.
     
  4. kram

    kram Godfather

    650
    6
    Sep 3, 2006
    Yes, there are, in fact, problems with the wireless connection. I have a Netgear RangeMax WNR3500, v2 router. Although I'm running in WPA mode, my HR44 wouldn't connect to my router because I had a secure-access list enabled. When disabled, the connection succeeded. The day after install, however, I tried to connect with the list enabled, and it connected! Can you provide router details? Model? (Mind you, I've been using this list for years with no problems until the HR44.)

    Since you seem to be the only other person with a 44 who is posting here, can you do me a favor? Tomorrow (or after your box fully populates) can you please report whether or not any of your DoD PPV movies (on the Search and Browse > All Movies > movie posters on the right-hand side) have any green arrows on them -- indicating that you can watch these movies right away? I had my 44 installed on Monday and still have no way to watch movies "on demand". The DTV engineers are aware of the problem, and someone is supposed to call me tonight with an update.

    Also, if you have to call tech support again, ask for the Case Management team. These folks are the ones handling all of the HR44 bugs and issues. I kept having to ask if there was anyone specifically assigned to take and file bug reports from us beta testers, and that's who they connected me with. Special phone number and PIN, but I have been instructed not to publish this information (God only knows why) -- but I'm doing the next best thing. There's no reason why all HR44 testers shouldn't have access to the support we need.
     
  5. JayHook

    JayHook New Member

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    0
    Mar 27, 2013
    *
    Response to kram
    *
    I have 9 DoD PPV movies listed.
    4 of them have green arrows.

    Re: Tech Support
    I have been talking to a tech in the HR44 support group.
    He provided a private phone number and PIN for me to use.

    Re: WEP WLAN encrytion
    The tech called me back this morning and said that the HR44
    does not support WEP encryption.
    I am still very skeptical.
    When my router is in WEP and the HR44 detects it, the HR44
    will not accept password characters other than numbers and
    the letters A thru F; in other words, Hex input, as in WEP.
    Why build that intelligence into the receiver to be unused ?

    Re: Instruction Manual
    I asked that my case not be closed until DTV furnishes me a
    manual for the RC71 remote.

    Re: My Router Info
    Netgear Model WGR614 v6
     
  6. kram

    kram Godfather

    650
    6
    Sep 3, 2006
    JayHook: Can you tell me which movies have the green arrows? Also, I don't think there's an RC71 manual available. The two installers who were at my house trying to figure out how to program it only had an RC65 manual. If you can't program it, let me know. I figured out how to make it work.

    Re: Your router. That's a really, really old one. You might want to consider upgrading.
     
  7. kram

    kram Godfather

    650
    6
    Sep 3, 2006
    Here's what I have:

    From Search & Browser > All Movies: Of all the posters on the right side, only "Parental Guidance" has a green arrow.

    From Ch. 125 down: The following are in the "Select to Watch" bands:
    • Killing Them Softly
    • Rise of the Guardians (old movie)
    • Twilight Breaking Dawn, Part 2
    • Parental Guidance
    • Fever Pitch (old movie, $3.99)

    These are the only "Watch Now" movies I currently have available (after almost 72 hours post-install).
     
  8. JayHook

    JayHook New Member

    5
    0
    Mar 27, 2013
    *
    Response to kram
    *

    Movies with green arrows are:
    Fever Pitch
    Parental Guidance
    Rise of the Guardians
    To the Artic

    In response to your PM, I didn't have WholeHome
    before the HR44 was installed yesterday.
    (A few more posts and I'll be able to PM you)

    I agree about my old router. I'll be upgrading in June.
     
  9. kram

    kram Godfather

    650
    6
    Sep 3, 2006
    So it appears we have a similar problem. This is very good to know. Did you report it to the special tech support team? They need to know that I'm not the only one with the problem. Do you have any other DVRs? If yes, can you check to confirm that a full spectrum of movies have the green arrows? I have two other DVRs (23-700 and 24-200) and both have tons of movies and programs that are available to watch immediately.
     
  10. JayHook

    JayHook New Member

    5
    0
    Mar 27, 2013
    *
    Response to kram
    *

    I'm not sure that its a problem yet because I just began
    the update process about 2 hours ago while on the phone
    with the DTV tech. He said it may take as long as 24 hours
    for all lists to be fully populated.
    ... other DVR's ?
    No, I don't have any others, but if there's anything else
    you'd like me to check I'll be happy to.
    Back in a few hours ...
     
  11. kram

    kram Godfather

    650
    6
    Sep 3, 2006
    OK. Please report the status tomorrow.
     
  12. RAD

    RAD Well-Known Member

    16,473
    133
    Aug 5, 2002
    Dripping...
    I checked on my HR44-700, under "Search & Browse", then "All Movies", then "What's On Now" and see 16 movies with the green play now arrow.
     
  13. kram

    kram Godfather

    650
    6
    Sep 3, 2006
    But you have an HR44-700. I have a -500. Don't know if the software is the same. In any event, in Search & Browse > All Movies > What's on now, I have 23 movies listed and only one (1) ["To the Artic 3D"] has a green arrow.

    How long have you had your 44?
     
  14. JayHook

    JayHook New Member

    5
    0
    Mar 27, 2013
    15 hours after start-up my HR44-500 has loaded only 18 movie titles.
    (At that rate maybe its loading the whole movies !)

    3 of them have green arrows.
    That's down from the 4 green arrows I had at the 6 hour mark.

    I'm leaving on a 3-week trip so I won't be able to report
    further progress until I return, but I'll watch this thread
    for new developments while I'm gone.
     
  15. kram

    kram Godfather

    650
    6
    Sep 3, 2006
    Still in the same boat today. Case Management called me last night to say she hadn't heard anything back from engineering. I told her there was someone else with the same problem. She also told me that when they rolled the HR34 out for beta testing, the exact same problems were reported. You would think that they learned from their mistakes, but I guess not.

    Since I have more than seven (7) connected wireless devices, I'll be upgrading my wireless router this weekend from a Netgear RangeMax WNR3500 v2 to a Netgear N900 Dual Band Gigabit (WNDR4500). I was told that the HR44 is compatible with both 2.4 and 5.0 connections.

    Also found another bug, which I reported: When you view a list of upcoming episodes for a show, the down arrow still displays when you reach the end of the list. It's not supposed to.
     
  16. kram

    kram Godfather

    650
    6
    Sep 3, 2006
  17. free4all

    free4all Cool Member

    16
    0
    Dec 4, 2012
    it would be cool if you post your report number with your issue. Send report alone w/o providing the logs number is like throwing a pebble into the ocean.
     
  18. kram

    kram Godfather

    650
    6
    Sep 3, 2006
    Unfortunately, I didn't record the report numbers. Case Management has them. Is there a way to retrieve the numbers from the HR44?
     
  19. free4all

    free4all Cool Member

    16
    0
    Dec 4, 2012
    nope, the only way is to write it down :)
     
  20. acostapimps

    acostapimps Hall Of Famer

    1,866
    50
    Nov 5, 2011
    Illinois
    Is there a misc option in the settings menu? If not you can do a keyword search for IAMANEDGECUTTER in the smart search and it should appear in the menu, Once in the misc options you can send a report, and post here with the number that will show after sending.
     
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