Free for me. Upgraded to HR34 and 2 Genies, installed new SWIM, all for free!
I asked about getting the HR44 and my installer said they've all been recalled from their supply, something about issues with the internal DECA module failing. Installer said he'd replaced 12 HR44's due to problems this week alone, recommended sticking with the HR34 until the issues are resolved.
Yep, free is great. I called D and they said I didn't qualify for a 44 upgrade. They offered me a C41 or something like that, but I could wait until I qualify for the upgrade. Since I would like the ability to record more than 2 shows at once, I'm going to act now.
I ended up ordering from a seller on the bay. Bummer about the reports of the DECAs failing. If that happens here, I wouldn't want to risk a warrantee replacement - I have a couple of CKK's to use in lieu of the internal DECA.
I have the Premier Protection Plan and took advantage of the free upgrade offered when one of my HR24-500s was failing. Service call was scheduled the same day I called and asked for the free upgrade. Tech showed up a few hours after I made the call and replaced the failing HR24-500 with a HR34-700.
Long time customer, Premium package plus Sunday Ticket, no protection plan, out of contract. I replaced one of my HR2x's with an HR44 and got a GenieGo for a net of $49 installed.
Technically, I paid $99 for the Genie and then they gave me a $50 credit. They charged me for installation and then credited that amount as well, and they gave me the GenieGo for free.
Edit: Oh yeah. They also upgraded my Sunday Ticket to Sunday Ticket Max for free.
Long time customer not under contract. I told D* I would go to Uverse because I would get a gift card, free equipment, and a deal on programming for a year. I paid $49.00 for my HR44, 41 client, and a HR24. They also gave me Showtime and HD service free for three months. On top of that I got Sunday Ticket for free! I had to agree to a two year service contract but I could care less, I think I have been with D* since 1995.
Bummer about the reports of the DECAs failing. If that happens here, I wouldn't want to risk a warrantee replacement - I have a couple of CKK's to use in lieu of the internal DECA.
My 44 is on the way - I'll check that out when it gets here.
For those that are hit with this issue and request a replacement under warranty, are people being successful in requesting a 44 for the replacement instead of a 34 ?
I purchased an HR44 from a retailer in mid June. We deactivated an HR34 and activated the 44. They said that they would send a recovery kit for the 34. I have yet to receive the recovery kit and have not been charged for not returning it.
Does it usually take this long to receive a recovery kit?
Oh man, really? That's the model I have. No issues yet though. Is it only a matter of time? (Actually, is that the reason why it shows up as "Unknown" on Directv's website, under "My Equipment?")
Paid $0 last week, but that was with the PP upgrade. Nothing was failing, but I just couldn't take the glacial response time any longer. They sent me an HR44-700 to plug in myself. No return tag for the HR20, which is 6+ years old, and my very first HD receiver. It was still faster than my HR22, but the bigger hard drive of the HR22 won out as to which stayed in service.
Just upgraded today to an HR44-500, C41-700 client and a GenieGo, $50 for GenieGo and the rest for free because of protection program.
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