HR44 Genie Simply Won't Do Whole Home from other receivers

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Lord Vader, Nov 17, 2015.

  1. Dec 6, 2015 #81 of 102
    peds48

    peds48 Genius.

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    Here is a very rough and I mean rough sketch[​IMG]


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  2. Dec 6, 2015 #82 of 102
    Lord Vader

    Lord Vader Supreme Member

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    OK, looks good. It appears that there is only the one PI involved, that being with the two other receivers. Is that a correct inference?
     
  3. Dec 6, 2015 #83 of 102
    peds48

    peds48 Genius.

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    Correct, only one PI needed. it can really be anywhere. you can connect the PI to the red port on the 8 way and connect the cab;e feeding the 8 way on the red port as well


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  4. Dec 8, 2015 #84 of 102
    Rich

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    I have the gray one. I have two of them on my MRV. I was wrong about the PI being bad, it turns out to be a cabling problem that only pops on cold days or nights. But D* did send my a black one and I installed it and immediately began having 775 errors. I put the gray PI back and the errors went away. D* sent out the most astounding Tech I've ever met to troubleshoot my problem. We spent 3 hours talking and testing and came up with a few possible fixes. At first, I thought it was a bad SWM16 that was causing the problem, argued with myself and became convinced that I was wrong about that. By that time, I had called D* and they sent out Junior with a new SWM16 that he immediately said would just screw up my cascaded system. He ended up agreeing with me that the problems weren't being caused by a bad SWM. He suggested cabling as the probable cause and when he left late Saturday, the weather was warm and the MRV was functioning properly. It worked properly all day Sunday and I thought the problem might have been the 8 way splitter we changed out for a 4 way splitter, but Monday night the temps dipped below freezing and the problems with the MRV recurred. Has to be a cabling problem.

    But to get back to Junior: Wow, was he impressive! The more I talked to him, the more I learned. That never happened before. He understood how my system worked right off the bat. And had lots of ideas how to improve it. Knew so much about coaxial cabling, turned out that he worked with coax for 10 years before getting his job with D*. Amazingly proficient. And he left me his cell phone number and said to give him a call if I had any further problems or questions. What a find!

    Rich
     
  5. Dec 8, 2015 #85 of 102
    HoTat2

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    Good to hear about the extensive knowledge of the tech.

    When you first used the name "junior" I took that as a derisive term for a bad or poorly trained tech. And the service call was going to be a disaster.

    Oh and BTW, a gray PI here as well for a SWiM-16 on its ext. power input in the basement.

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  6. Dec 8, 2015 #86 of 102
    Rich

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    Nope, that's the name on his caller ID, too. I was gonna ask him about that, but I was so busy listening to him...I just forgot.

    Rich
     
  7. Dec 13, 2015 #87 of 102
    gpauljr

    gpauljr Cool Member

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    I just talked to DTV and with my problem they said they just released the D-SWM or Digital SWM which would have a 23 tuner capacity. They are making arranging to get me one and install it before Christmas. These weird problems are complex and the people at Case Management sometimes have the wrong ideas. For instance my case manager said his supervisor told him that two SWM 16s wouldn't talk to one another. He found out that this wasn't true but just an example of limited information. I would love to meet someone like Rich did, but as of yet, unfortunately have not. Since I have 19 tuners in my system, this should work.
     
  8. Dec 13, 2015 #88 of 102
    gpauljr

    gpauljr Cool Member

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    I just talked to DTV and with my problem they said they just released the D-SWM or Digital SWM which would have a 23 tuner capacity. They are making arranging to get me one and install it before Christmas. These weird problems are complex and the people at Case Management sometimes have the wrong ideas. For instance my case manager said his supervisor told him that two SWM 16s wouldn't talk to one another. He found out that this wasn't true but just an example of limited information. I would love to meet someone like Rich did, but as of yet, unfortunately have not. Since I have 19 tuners in my system, this should work.
     
  9. Dec 13, 2015 #89 of 102
    peds48

    peds48 Genius.

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    such LNB is not currently being installed by DirecTV nationally. It will be in very limited release when it goes to the BETA testing process in a few markets. Unless you happen to be in those markets, DirecTV can't install one for you. You can try getting one from eBay If they are still available


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  10. Dec 13, 2015 #90 of 102
    Lord Vader

    Lord Vader Supreme Member

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    They're still available, peds. I picked one up two weeks ago for $30. The seller is still selling them. Great seller with whom to work, too!
     
  11. Dec 13, 2015 #91 of 102
    peds48

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    Awesome, glad you were able to get your hands on one. But the point remains, you can't get one from DirecTV currently.


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  12. Dec 13, 2015 #92 of 102
    Lord Vader

    Lord Vader Supreme Member

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    Oh, I know. I was just passing along the eBay availability information.

    On a related note, in looking at all the various schematics then my current system (I'll install and rewire everything during my upcoming break), I had a question regarding the Genie (HR44). Currently, the HR20-700s and HR22 I have all contain DECA adapters because they lack internal ones. The Genie and HR24s have them internally, of course. However, does the Genie need to still be connected to the Internet via an ethernet cable, as was referenced in your schematic with the SWM13, or is this ethernet connection only required in the latter configuration?
     
  13. Dec 13, 2015 #93 of 102
    peds48

    peds48 Genius.

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    yes, instead of a broadband DECA, you can connect the Genie via Ethernet and it will act as the bridge for your entire system.


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  14. Dec 13, 2015 #94 of 102
    CuttySnark

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    This is true however my understanding that doing so may cause performance issues with the HR44 as it uses software resources to do so.
     
  15. Dec 13, 2015 #95 of 102
    peds48

    peds48 Genius.

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    No, it does NOT. You are confused with the HR21 and HR22 that had an Ethernet pass through.


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  16. Dec 13, 2015 #96 of 102
    CuttySnark

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    Ah, then I was misinformed.
     
  17. Dec 13, 2015 #97 of 102
    peds48

    peds48 Genius.

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    the Ethernet port on the HR44 and 34/54 for that matter is just used for Internet connection. The issue you refer to was in the receivers mentioned when folks connected other devices to them such as TVs, gaming consoles, etc. all the routing was done via software and it did caused those DVRs to slow down. This is NOT the case with the Genies


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  18. Dec 14, 2015 #98 of 102
    inkahauts

    inkahauts Well-Known Member

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    Well swim16s don't talk to each other on their own. You have additional things that have to be hooked up to make that happen. So I can see why some wouldn't know about that process. Or most really.
     
  19. Dec 14, 2015 #99 of 102
    Bill Broderick

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    If you went on a service call and a customer had a DSWM version 2 in his possession and it would fix his problem, would you install it for him or would that not be permitted to do so because they are not available on Long Island yet.

    Yes, I know that I'm probably the only lunatic on Long Island who would actually request this and no, I don't need (or want) it done. I'm just asking out of curiosity of DirecTV/Mastic policy regarding equipment that it only available in (other) test markets.
     
  20. peds48

    peds48 Genius.

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    No, I would not install it. What happens if it breaks in a week or a month and such LNB is not yet available? What is the next tech supposed to do?




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