HR44 Genie won't stay connected to home network

Discussion in 'DIRECTV Connected Home' started by Lord Vader, Aug 2, 2014.

  1. Aug 2, 2014 #1 of 316
    Lord Vader

    Lord Vader Supreme Member

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    This problem has been ongoing for a couple weeks now and is constantly happening. Simply put, my HR44 just won't stay connected to the home network. My Whole Home service is hard-wired via ethernet cabling. I'll be watching on the Genie a program recorded on another DVR (they're all connected), then after a minute or two, the playback stops with the message telling me the Genie has become disconnected from my home network. Similarly, I'll be watching on my bedroom TV, or another DVR, a program recorded on the Genie, and after a minute or two, the playback stops with the same disconnected message.

    In order to "fix" this, I have to go to the Genie and either reset it, or enter the network settings and go through the setup to force connect it, so to speak. I do this through the Advance Setup option, and it tells me it's "now connected to the Internet." However, if I try restore network services, it tells me, "unable to restore network services (202)."

    This is the only DVR with which this is occurring, BTW. All my other DVRs, from the HR20s to HR24s, have no problem when watching among them recordings via Whole Home service.

    I don't know what else to do, other than check all connections, which appear to be physically OK.
     
  2. Aug 2, 2014 #2 of 316
    peds48

    peds48 Genius.

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    Are all of your receivers connected via ethernet? Or are you mixing and matching Coax and ethernet?
     
  3. Aug 2, 2014 #3 of 316
    Lord Vader

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    All of them are connected via ethernet cable.
     
  4. Aug 2, 2014 #4 of 316
    peds48

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    It would seem to me that you may have a network loop on the DirecTV® receivers. I would disconnect the ethernet cables form the the HR2x DVRs and leave only the Genie connected via ethernet or at the very least connect a BSF on the HR44
     
  5. Aug 2, 2014 #5 of 316
    Lord Vader

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    Unfortunately, that would remove all those DVRs from the Whole Home service then. Because of my rather unique set-up, I can't use DECA.
     
  6. Aug 2, 2014 #6 of 316
    peds48

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    Then use a BSF on the HR44
     
  7. Aug 3, 2014 #7 of 316
    Lord Vader

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    Would that even work? BTW, can you refresh my memory as to what exactly a BSF does?
     
  8. Aug 3, 2014 #8 of 316
    acostapimps

    acostapimps Hall Of Famer

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    Just leave the HR44 ethernet connected and disconnect the rest of the receivers, since the HR44 act as a bridge to the rest of the receivers, So basically the HR2x or H2x if any shouldn't be necessary to be on cat5, Since the HR44 is providing internet to the rest of the boxes through coax from SWM.
     
  9. Aug 3, 2014 #9 of 316
    Lord Vader

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    Huh? If I disconnect the other receivers' ethernet cables, then I cannot watch any of their recordings!

    Remember, my setup is not DECA. There is no connectivity among the receivers without ethernet cables.
     
  10. Aug 3, 2014 #10 of 316
    dennisj00

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    Maybe you need to refresh our memory of your system. You have to have SWiM to have a 44, so I don't understand why you can't use DECA unless you have two separate systems - which a CCK or second Ethernet connection would resolve.
     
  11. Aug 3, 2014 #11 of 316
    Lord Vader

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    I have a rather unusual hybrid system due to the fact that the MDU company has my building is on a master dish that has a limit of how many tuners can run off it. When I moved and brought my DVRs with me, this created a problem. So, the only way to retain all of those DVRs and use the Whole Home service was to connect the bedroom ones (total of 2 of them--4 tuners) to each bedroom's wall coax jack, which runs off the building's MDU master dish, then have the DVRs in the living room and adjacent office (total of 5 of those, one of which is the HR44 Genie--13 tuners) run off my own installed dish that is located on the balcony. The balcony dish has a regular 5-lnb assembly from which 4 coax run into a powered SWM16.

    Because of this configuration, DECA won't work. The two systems wouldn't be able to "see" each receiver. BTW, if there was a way to run all the receivers off my balcony dish, I would. (Because of the location of the rooms and DVRs, this really wouldn't be physically possible.) This would allow me to use DECA. However, with a total of 17 tuners, that wouldn't work. FWIW, I'm looking to probably deactivate two of the older DVRs in the living room set-up, which would mean 9 tuners there or 13 total in the entire abode.

    Lastly, I should mention that my Genie was working flawlessly for months when it came to connectivity. It was just within the last couple of weeks where it kept becoming disconnected from the network, so I don't know why the sudden change.
     
  12. Aug 3, 2014 #12 of 316
    lugnutathome

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    Genies are unique in that their DECA ability is enabled full time regardless of the LAN connection. Their LAN port acts as a Cinema Connection Kit. There must be a band stop filter on the Genie in your installation between it and it's splitter so as to prevent its DECA side from trafficking in or out. This we'll could be your issue here.

    Also the 44 models have wireless capabilities (I do not recall how to monitor, enable, disable that unfortunately).

    I run a 44 on my switched Ethernet using a BSF and have never had issues.

    Don "don't know if. I helped here but. . . " Bolton
     
  13. Aug 3, 2014 #13 of 316
    Lord Vader

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    I'll try the BSF route. That can't hurt. (As far as wireless goes, the wireless capability I have in my place totally sucks, to put it mildly. Thank you, Uverse Internet.)
     
  14. Aug 3, 2014 #14 of 316
    peds48

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    It blocks the DECA frequencies
     
  15. Aug 3, 2014 #15 of 316
    Lord Vader

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    I've got a couple of those lying around, so I'll give it a try. IIRC, I just basically connect it to the Genie and the coax runs from the BSF, right?
     
  16. Aug 3, 2014 #16 of 316
    peds48

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    Correct
     
  17. Aug 3, 2014 #17 of 316
    Lord Vader

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    I'll give that a shot, let it run for a while, and let you know if that did the trick.
     
  18. Aug 3, 2014 #18 of 316
    acostapimps

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    What peds been saying all along, hope that resolves your issue, post any updates when you can.
     
  19. Aug 3, 2014 #19 of 316
    Lord Vader

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    Will do.
     
  20. Aug 4, 2014 #20 of 316
    lugnutathome

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    Just to clarify, I was not recommending wireless, Rather suggesting a confirmation that it somehow was now not engaged and in fact the cause of your issues. I just don't remember the steps to do so.

    Don "hopefully the BSF fixes it " Bolton

     

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