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HR44 issues with iPad app and geniego

Discussion in 'DIRECTV Connected Home' started by spidey, Aug 6, 2013.

  1. spidey

    spidey Hall Of Fame

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    Shutdown Geniego for over 3 minutes and still doesnt see Genie and playlist from the HR24. Only sees the HR21. I am going to try powering down the HR24 and see if anything changes on that fron
     
  2. spidey

    spidey Hall Of Fame

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    rebooted HR24 and geniego notified me it lost an HD DVR but when it was back the genie go apps on ipad and laptop still only show playlist of the HR21. The directv app for iPad does show playlist for the HR24 and HR21
     
  3. The Merg

    The Merg 1*

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    Northern VA
    The normal fix for a GenieGo client not seeing a DVR playlist is to perform a 30-second reset of the GenieGo. Press and hold the red button on the inside of the front cover of the GenieGo for 30 seconds. Once the GenieGo is back to all blue lights, try out the client again. Once the client is loaded, it can sometimes take a few minutes before the missing playlist appears.

    - Merg
     
  4. spidey

    spidey Hall Of Fame

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    Oh I unplugged will hold red button down and report back.
     
  5. ohiomedic

    ohiomedic New Member

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    Aug 7, 2013
    Ohio
    I might be wrong though new to the whole home setup. If you are using the wireless or ethernet port the HR44, I don't think the HR21&24 should be hooked up with the deca. The HR44 should act as the deca and provide internet to all clients over coax. If you remove the deca I would do a red button reset of all equipment and try it.
     
  6. The Merg

    The Merg 1*

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    Northern VA
    Don't unplug it. Just press and hold the red reset button for 30 seconds.

    - Merg
     
  7. The Merg

    The Merg 1*

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    Northern VA
    The HR21 needs a DECA adapter to be connected to the coax network for Whole Home. The HR24 has a built-in DECA so just connecting the coax to it and not an Ethernet cable is essentially connecting it via DECA. The OP is not having an issue with Whole Home, which would occur if there were extra DECAs attached to the network.

    - Merg
     
  8. ohiomedic

    ohiomedic New Member

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    Aug 7, 2013
    Ohio
    Ah, my bad
     
  9. spidey

    spidey Hall Of Fame

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    The Merg your my hero!!!!!! So that got the HR21 and HR24 playlists onto my iPad!!! Still missing in action from geniego and directv app for ipad is the HR44. Will call DTV that seens to be account issue since it doesnt show up connected to internet at DTV web site
     
  10. The Merg

    The Merg 1*

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    Northern VA
    Yeah, there is something going on at the DirecTV end. Did you post in the other thread yet?

    - Merg
     
  11. spidey

    spidey Hall Of Fame

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    Not sure what other thread? I need to call them tomorrow when I have more time but since others seem to have HR44 issues tells me i am not alone on that weirdness
     
  12. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    The other units must not have another internet bridge to the whole home set up, but the DECA unit on the HR21 is needed to bring in internet from the coax cable; the HR24 has a built in DECA unit, and receives everything through the coax.
     
  13. ohiomedic

    ohiomedic New Member

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    Aug 7, 2013
    Ohio
    Thanks for the lesson, I was also getting some of the terms mixed in my head
     
  14. gelat

    gelat Cool Member

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    Oct 29, 2006
    I solved this! Renamed my new HR44 online AND in the settings, reset it, and reauthorized it via directv.com under my equipment. Ipad and iPhone now see it.
     

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