HR44 vs HR54 - Which should I go with?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by cpalmer2k, Sep 12, 2015.

  1. Michael - AZ

    Michael - AZ New Member

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    Totally agree with what you said. My only point was that a few responders appeared to believe that one must deactivate their current HR34 before they could order the HR44 or HR54. Think we're saying the same thing. Just wanted to clarify that one point.
     
  2. inkahauts

    inkahauts Well-Known Member

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    Well glad it works that way now but for a while people said it didn't work that way. Which is silly IMHO. It should work just as it did for you.
     
  3. Michael - AZ

    Michael - AZ New Member

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    Thought I would let everyone know. I received my brand new HR44 from Solid Signal today. I disconnected my HR34 and hooked up the new HR44. Called DirecTV to activate the HR44. Everything went great. The CSR was great. I asked if they would be sending me a box so that I could return my HR34. She told me that I had a choice. Sometime next year, DirecTV will start allowing a 2nd Genie in each household. She said I had the option of holding on to my HR34 until they approved multiple Genies, or I could return it. There would be no extra charge for holding on to it. I asked "if and when that happens" will I then have to return my HR24. She told me "No". If I return my HR34, and then ask for a 2nd Genie next year, I would be charged for it. Told her I would probably hold on to my HR34 because when the time comes, the HR34 has twice the hard drive capacity of the HR24. She told me that she would do the same thing.

    Bottom line. I do not have to return the HR34, and I will not be charged for it. Just thought you would like to know.

    BTW - The HR44 makes the HR34 (which was getting really slow) look like it was moving in slow motion.
     
  4. dpeters11

    dpeters11 Hall Of Fame

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    We'll see what happens. I'm skeptical, but we'll see. Of course there are quite a few homes that couldn't currently support 2. Lots of swm lnbs out there that max out at 8 tuners.

    Sent from my Z30 using Tapatalk
     
  5. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    Do keep a careful eye on your account to make sure you don't get charged a non-return fee.
     
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  6. slice1900

    slice1900 Well-Known Member

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    I'd advise calling back and seeing what the next CSR says. In my experience if you call three times you get three different answers, even to a true/false question! :)

    Even if they start allowing a second Genie next year, there's little chance a CSR is going to know about it ahead of anyone here. And it doesn't make sense they'd let you keep it for a year. Plus, even if this is all true, wouldn't you rather return the HR34 now and get a newer Genie as your second one when the option became available?

    I'm willing to bet heavily if you hold onto it, you'll either get a return box in the mail in a few weeks, or get a NRF fee assessed on your bill in a few months.
     
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  7. inkahauts

    inkahauts Well-Known Member

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    I had to get my folks HR34 replaced last year. I had to use a third party to order one and then swap. They never have asked for it back or charged them for it. I'd call and have a box sent for it but I'd rather not allow anyone else to have to deal with a broken HR34 that's been refurbished. So I figure it's one less HR34 on the market.
     
    1 person likes this.
  8. HoTat2

    HoTat2 Hall Of Fame

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    Yep;

    Be very careful following that advice. Had a CSR tell me I could keep a deactivated R15 SD DVR years ago that I took up on. Only to have an NREF for it show up on my bill a few weeks later as well as some warehouse calling me asking where the receiver is.

    Sent from my SGH-M819N using Tapatalk
     
  9. Michael - AZ

    Michael - AZ New Member

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    Nov 28, 2007
    As a "precaution" I called back to DirecTV yesterday, and talked with another CSR. Told him exactly what I had been told the day before by another CSR. He looked at my account, and informed me that HR34 units were still considered units that needed to be returned. He told me that usually, this means that a return box would likely be shipped automatically within a day or two of my de-activation. I told him I wanted to make sure that I wouldn't be billed for holding on to a unit that should be returned. He advised me (and I totally agree with this advice), that I should call again this coming Tuesday or Wednesday to make sure again that a return box has (or has not) been sent. Totally agree with the advice given to me on this forum. Will let everyone on this forum know what happens next. He even told me that all CSR's are not giving out the same information (correct or incorrect).

    Thanks for your advice.

    Michael
     
  10. peds48

    peds48 Genius.

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    Amazing!!!! But can we expect any better???
     
  11. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    CSR's are a luck of the draw with any service provider. Always get their name and ID number. Tends to keep things honest and professional.
     
  12. Michael - AZ

    Michael - AZ New Member

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    Update - After giving DirecTV about a week, I called again this morning to verify what I had been told earlier. This is the 3rd CSR that I have talked to.....and Surprise.....I got another different answer. After explaining that I still had an HR34 (that had been deactivated because I activated an HR44), I wanted to make sure about whether or not I had to return the HR34 (explaining to them what the 1st CSR had told me). After being put on hold for a while, she came back to me and told me that there was no request in their system regarding me requesting a box to ship their HR34 back to them. She told me that she put in the request for the shipping box to be sent to me, and that I should have it in a few days.

    I guess the message is as follows: Apparently, there are quite a few locations across the country where there are groups of CSR agents ready to help answer questions, or provide service to DirecTV customers. What is also apparent is that no two CSRs have been given the same training. I would think that for some important questions (which I believe mine was), that there should have been one common answer.....send our unit back to us. You don't get to keep your HR34. I told her that when I called to activate my HR44, I fully expected DirecTV to send me a shipping box. Being told by the 1st CSR that I wouldn't have to send it back, caught me by surprise. Perhaps DirecTV was looking to make a couple extra bucks by charging me for failing to return their unit. Whatever, the reason, thought you might find this story interesting.

    The valuable lesson to be learned here is that regardless of what one CSR tells you, if there is a monetary consideration, it might be worth your effort to verify by calling again, talking to another CSR, and find out if the stories match.

    Michael
     
  13. inkahauts

    inkahauts Well-Known Member

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    Personally I suggest you set it aside and not do anything g else about it till either a box shows up or you get a bill for it then fix it then. I don't think you will ever see a box or a bill myself.
     
  14. Michael - AZ

    Michael - AZ New Member

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    Nov 28, 2007
    Already have it set aside in a safe place. I guess, considering what has already transpired (i.e., totally different stories from each CSR), you might have a great point.

    Thanks
     
  15. slice1900

    slice1900 Well-Known Member

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    And to think some people think I'm kidding when I suggest you get three different answers! :sure:
     
  16. Michael - AZ

    Michael - AZ New Member

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    Update: Well, it's been over a month now, and I still have not received the box to send back my HR34 (which is what the last CSR told me). Nothing has happened on my billing either. The HR 34 is still in a safe place, and it looks like it will be there quite a while. I think "inkahauts" (above) has this whole thing nailed.
     
  17. MrLatte

    MrLatte Legend

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    Here's a question: Can you watch your old recordings on a deactivated HR34?


    Sent from my iPhone using DBSTalk mobile app
     
  18. Gary16

    Gary16 Mentor

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    I had an HR24 replaced a month ago and so far no box or other mention of returning the bad one. But I have it stored safely.
     
  19. Rich

    Rich DBSTalk Club DBSTalk Club

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    I've got a bunch of old HRs in my shed. I'm not paying anything for one they suddenly want back. They can stay out there forever.

    Rich
     
  20. Gary16

    Gary16 Mentor

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    I've still got all the old old receivers from the original RCA to boxes from Sony, Panasonic, Hughes, and more. Of all those Pre-HD pre-HDMI boxes the Panasonic had the sharpest picture by far but was so slow it would make any of the current slow boxes look like triple crown winners.
     

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