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HR44s are here! (Was: HR44 delayed...again)

137K views 666 replies 196 participants last post by  damondlt 
#1 ·
The installer just called to let me know that the HR44 release has been delayed yet again. My install was supposed to be last Tuesday, but was postponed until today, when it was thought that the box would be available this week. Now, they're saying that it could be another month before the HR44 is released. Will get more info later today. Since I'm not in any rush, I'm going to wait.
 
#2 ·
Kram,

this is normal, and it's why DIRECTV doesn't announce firm release dates for its hardware. A tentative date was leaked to the internet by installers who saw it in a training video, and the rumor took off.
 
#3 ·
I just got a call from the D* Colorado Service Manager. Apparently, my situation has caused quite a stir. Because open tickets reflect badly on performance statistics -- and because the release date is still unknown (but will probably be sometime near the end of March) -- he wanted to close my installation request, but make a note on my account that I would get an HR44 when they do become available. Since I already paid the installation fee, he didn't know what to do. So he placed a call to the "Liaison Group" in Boise (the folks that resolve "difficult" situations), and then called me back to let me know that someone from this group will be calling me to let me know how they want to proceed. Don't know when I'll get an HR44, but I'm willing to wait for however long it takes. :(
 
#6 ·
texasbrit said:
I'd be interested to know how you got a "guarantee" of an HR44. That's not something DirecTV usually does.
It's a long story, but it started with a promise from a local service manager, and then from a DTV Customer Advocacy representative, who said she would honor that promise when the box becomes available. Still looking like the end of the month.
 
#13 ·
jdspencer said:
Hopefully, this delay will allow DirecTV to sent out a bug free box. :)
:hurah::lol:
 
#15 ·
I just turned away a Directv installer (nice guy). I was told there was a good chance by the CSR to get a HR44 but the installer brought a HR34. He called his boss to see if anybody had one but his boss said 1-2 months. The directv follow up call after the installer left said check back in a week. :lol: I'm betting on the 1-2 months :D

Directv offered me a free upgrade and install for the hr44 to replace and my wearing out HR23 for free. That also included upgrading my unsupported MRV network.

I'm in no rush except the HR23 get 'pixelated garbage' records every other day. I think the hard drive is going out because it seems to only happen when to programs start recording at the same time or maybe I am streaming off of it when it starts to record. BTW, i'm in San Diego area.
 
#23 ·
installer#1;3195223 said:
i Will let you know the day i get them from warehouse.
I'm supposed to hear back from Customer Advocacy as soon as they become available. Joe Sepan made me cancel my order because it reflected badly on service stats to have it open indefinitely. But, if you find something out, please get in touch with me. Were you the one that was here last month? Did you give me your phone number?
 
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