HR54/C61K Discussion

I have this combo. It's slow at times to connect to 4K but maybe 3 seconds? Nothing like you mention

I would reboot both the HR54 and C61K and let it settle for 24 hours and see if it speeds up.

 

only two variants exist: the pair and hr54+RVU

 

I just upgraded to the Genie 54 from Genie 34 to get the 4k client. I had an off air tuner AM21 connected to the 34 with no issues but the 54 will not add the off air channels. I get to 66% on advanced scheduler build after it does the local scan and the screen freezes. I have to reboot and then I have no off air channels. ATT is telling me the Genie 54 does not suppport the AM 21 module. Is that true? If not true how do I get by this issue?

 

DirecTV does not support the AM21 any longer, but it's not true the AM21 does not work with the HR54. Mine works fine.There are a few posts from people who have had the same problem you are seeing, but found it seemed to be caused by a single OTA station overloading or in some way screwing up the station guide build process. They have found ways to get around the issue. Where are you located, maybe I can find a thread for someone in your DMA who has solved the problem.

 

There's not much of delay using the C61K for us. Maybe a second or two, certainly not a minute. Something's weird there. We do experience the "less crisp" text and graphics on the C61K menus and guide though. Doesn't bother me too much, but it's noticeable. And can I just say that the 4K programming we've been watching - from The Masters, to the nature shows, to the other programs being shown on 104 - has been outstanding. Looking forward to watching some MLB this Friday on the LIVE 4K channel, Channel 106. :up:

 

What does the guide look like on the C61K or earlier clients when you are viewing an HD channel? Is it the same as on the Genie or is it similarly degraded?

 

just post two pictures - one do show EPG on TV connected to HR54 and other to C61k

 

why not post pictures ? wording is not the best way to explain your concern

 

Has anyone had issues with the C61 going blank on video? If turn off the C61 and back on, the video returns. If I remember correctly, the audio is not affected. Any ideas?

Thanks,
James

 

I would check HDMI cables: how well sitting in sockets, try to replace it ...

 

Today, I noticed that the C61 lost connection to the server twice today. The last time I ended up resetting the HR 54 also to get them reconnected.

 

prty miniscule description to follow ... what exactly connection between hr54 and c61k you have ?

 

Yesterday I was watching some recorded content and when it finished I switched to a live broadcast. The picture became quite distorted and if I went to the guide everything was quite illegible. Rebooting my C61K fixed it,

Also, since the 0x854 update to the C61K, I occasionally get stuttering in the audio (it sounds like streaming audio without enough bandwidth), It is pretty rare, which makes troubleshooting difficult. It seems to happen more frequently during commercial breaks and I don't experience this with the HR54 itself.

 

Hallelujah. They fixed the native issues with the most recent software download .

 

Are any of you seeing any lip sync problems on the 4K channel 104.

It seems to come and go.

 

Mine works fine, no issues. It did take a really long time for my antenna setup to go thru, though. I actually after 20 minutes rebooted my HR54 because I thought it was "stuck" in the finding local channels mode. Try that, but give it 20 minutes at least to try to complete by itself. Once rebooted, the local channels were there.