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HR54/C61K Discussion

93K views 875 replies 123 participants last post by  Douglas Strate 
#1 ·
I didn't see where anyone had started a thread about the combinations of these two units. I thought it might be a good idea to start a thread where people can discuss issues, likes, and dislikes about this setup. I have had my setup long enough to notice a few issues. The most noticeable is when trying to access recordings from the client, actions inside the list of recordings tends to be slow at times and sometimes unresponsive. Meaning I click select on a show and nothing happens for up to a minute. The other thing I have noticed, and this is relatively minor is something I mentioned in another thread. The on screen graphics on the client arent quite as crisp and detailed as when viewing directly on the Genie. I have the resolution on the client all the way up as well.

My current firmware on the client I think is ox859. I think it starts with ox but I'm positive the last 3 numbers are 859.
 
#5 ·
I just upgraded to the Genie 54 from Genie 34 to get the 4k client. I had an off air tuner AM21 connected to the 34 with no issues but the 54 will not add the off air channels. I get to 66% on advanced scheduler build after it does the local scan and the screen freezes. I have to reboot and then I have no off air channels. ATT is telling me the Genie 54 does not suppport the AM 21 module. Is that true? If not true how do I get by this issue?
 
#6 ·
DirecTV does not support the AM21 any longer, but it's not true the AM21 does not work with the HR54. Mine works fine.There are a few posts from people who have had the same problem you are seeing, but found it seemed to be caused by a single OTA station overloading or in some way screwing up the station guide build process. They have found ways to get around the issue. Where are you located, maybe I can find a thread for someone in your DMA who has solved the problem.
 
#7 ·
There's not much of delay using the C61K for us. Maybe a second or two, certainly not a minute. Something's weird there. We do experience the "less crisp" text and graphics on the C61K menus and guide though. Doesn't bother me too much, but it's noticeable. And can I just say that the 4K programming we've been watching - from The Masters, to the nature shows, to the other programs being shown on 104 - has been outstanding. Looking forward to watching some MLB this Friday on the LIVE 4K channel, Channel 106. :up:
 
#8 ·
sangs said:
There's not much of delay using the C61K for us. Maybe a second or two, certainly not a minute. Something's weird there. We do experience the "less crisp" text and graphics on the C61K menus and guide though. Doesn't bother me too much, but it's noticeable. And can I just say that the 4K programming we've been watching - from The Masters, to the nature shows, to the other programs being shown on 104 - has been outstanding. Looking forward to watching some MLB this Friday on the LIVE 4K channel, Channel 106. :up:
Yes looking forward to MLB tonight on 106.

It does seem strange to me that the C61K can output a 4K video signal but the quality of the guide and text is degraded from what we see on the HR54. Does anyone know why its this way? Would a software/firmware update improve things?
 
#9 ·
jclangston said:
Yes looking forward to MLB tonight on 106.

It does seem strange to me that the C61K can output a 4K video signal but the quality of the guide and text is degraded from what we see on the HR54. Does anyone know why its this way? Would a software/firmware update improve things?
What does the guide look like on the C61K or earlier clients when you are viewing an HD channel? Is it the same as on the Genie or is it similarly degraded?
 
#11 ·
slice1900 said:
What does the guide look like on the C61K or earlier clients when you are viewing an HD channel? Is it the same as on the Genie or is it similarly degraded?
I haven't ever had a client before this. Before I upgraded I had an HR44 connected to my 4K tv. Now the HR54 is in a bedroom and the c61K is obviously hooked to the 4K tv. The first time I pressed the guide button on the c61K after the install I noticed there was a difference between the HR44 and the new client. The best way I can describe it is, turn the resolution down to 480i on any of your receivers and press guide. You will notice the text is slightly fuzzy and doesn't have clean sharp crisp edges. Just to be clear this is only when inside the guide or menus, HD and 4K video quality is as expected.
 
#17 ·
Yesterday I was watching some recorded content and when it finished I switched to a live broadcast. The picture became quite distorted and if I went to the guide everything was quite illegible. Rebooting my C61K fixed it,

Also, since the 0x854 update to the C61K, I occasionally get stuttering in the audio (it sounds like streaming audio without enough bandwidth), It is pretty rare, which makes troubleshooting difficult. It seems to happen more frequently during commercial breaks and I don't experience this with the HR54 itself.
 
#20 ·
Garyunc said:
I just upgraded to the Genie 54 from Genie 34 to get the 4k client. I had an off air tuner AM21 connected to the 34 with no issues but the 54 will not add the off air channels. I get to 66% on advanced scheduler build after it does the local scan and the screen freezes. I have to reboot and then I have no off air channels. ATT is telling me the Genie 54 does not suppport the AM 21 module. Is that true? If not true how do I get by this issue?
Mine works fine, no issues. It did take a really long time for my antenna setup to go thru, though. I actually after 20 minutes rebooted my HR54 because I thought it was "stuck" in the finding local channels mode. Try that, but give it 20 minutes at least to try to complete by itself. Once rebooted, the local channels were there.
 
#21 ·
I just noticed that directv upgraded my receiver to the Genie hr44 from the Genie hr 34 without my knowledge which I guess is a good thing.By the way, is it possible for them to upgrade the receiver without coming to the site? I would have thought they would have needed to come to my home to so. But now I have the genie hr44. I recently had to buy a new TV and I settled on a Samsung 4K TV. My question is how much deterioration in quality will I have by using the genie HR44 with my 4k TV? Better yet, can I use the Genie HR44 with my 4k TV? I know directv is pushing the genie HR54 to be used with 4k TV, but i just can't justify upgrading my programming when directv only have 3 or 4 4k channels right now. I don't think it is worth the cost of upgrading my programming.
 
#24 ·
The HR34 and the HR44 are different physical pieces of equipment. DirecTV could not have upgraded your account without physically replacing one with the other. You can identify what Genie receiver you have by pressing MENU -> Settings -> Settings, and looking at the screen. It will show you the receiver model number, the receiver ID number, the access card number, and the current software version.

What it shows on your account status on line should correctly reflect what you physically have. If it doesn't, you can call a CSR and work to get it corrected.
 
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