HR54/C61K Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jclangston, Apr 12, 2016.

  1. wolfman730

    wolfman730 Legend

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    Unfortunately, no, it seems to be more of a transmission or software problem
     
  2. reds1963

    reds1963 Godfather

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    so unhooking the AM21 seems to have fixed my issues , the am21 was giving me error on screen of LCC not connected , etc etc , which had been giving me issues also of having to reboot in order to get subs to come in , i think she's dead captain !!
     
  3. P Smith

    P Smith Mr. FixAnything

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    would be possible to pickup it from your trash bin ? ;)
     
    reds1963 likes this.
  4. reds1963

    reds1963 Godfather

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    it is still there just not hooked up for the time being ..
     
  5. codespy

    codespy The Pack is getting sacked!! DBSTalk Club

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    Sometimes the AM21 needs a restart too. I've had an AM21 hooked up to my HR54 for two years now, and it has not been the cause of issues listed with the Genies. But AM21's can act up and mess up the IRD they are connected to. So I have learned to unplug AM21 for 5 seconds, then plug back in doing a reboot on the IRD. It has helped more times than people can imagine it would......
     
  6. Feb 3, 2019 #706 of 745
    CraigerM

    CraigerM Well-Known Member

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    Can you request an HR-54/C61k combo instead of the HS-17/C61k combo? I saw I have a free upgrade coming.
     
  7. Feb 3, 2019 #707 of 745
    P Smith

    P Smith Mr. FixAnything

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    yes, but must be persistent
     
  8. Feb 5, 2019 #708 of 745
    Rob Dawn

    Rob Dawn AllStar

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    I did this last Spring because I was upgrading to a 4K TV before the World Cup. It took me talking to about 4 different reps before I finally got one who both understood what I wanted and knew how to put the HR54/C61K info in their system. He also gave me everything (including all the installation) for free - and I think I was still in a 2 year contract because we had just moved the year before.
    So, like Mr. FixAnything said, if you are persistent and willing to end a call with a rep and start all over again, you will eventually find someone who can give you what you want - and hopefully for free!
     
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  9. Feb 6, 2019 #709 of 745
    JerryMeeker

    JerryMeeker Legend

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    I recently added a C61K to my setup, which also includes the HR54-700 Genie. I have been recording several programs on ch 104 to test out the quality of DTV 4K programming. During playback, I have encountered occasional video stutters in the playback. Not overly frequent, perhaps 2-3 events per hourly recording, but concerning nevertheless. Is this a known issue with 4K playback on the C61K, or perhaps indicative of something wrong in my setup?
     
  10. Feb 7, 2019 #710 of 745
    compnurd

    compnurd Hall Of Fame

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    It could be an issue with the broadcast... Without anyone else really broadcasting 4K stuff though it is hard to compare
     
  11. Feb 9, 2019 #711 of 745
    codespy

    codespy The Pack is getting sacked!! DBSTalk Club

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    I get a couple here and there on different programs, whether on channel 104 or 106. I had two today on the Pro-Am.

    One of my favorite 4K recordings is Journey to Space, especially the night-time shuttle launch in 4K HDR and Dolby Atmos. The colors on my TV are incredible with that program.
     
  12. richall01

    richall01 Godfather

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    My C61K is stuck on 480p/4:3, did the red button reset, unplug still lock.
     
  13. jimmie57

    jimmie57 Hall Of Fame

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    Press and hold the EXIT button until a message comes to the screen.
     
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  14. n3ntj

    n3ntj Hall Of Fame

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    I talked to DirecTV to see if a fix for the 4k issues exists yet. The CSR said an updated C61k came out so I scheduled a swap out. Tech arrives this morning (an hour late) and says there is no fix and nothing he can do. Waste of a morning.

    The tech said they are aware of the issues (loss of 4k resolution setting and random dropped 4k signal) but no fix is coming anytime soon, from what he said. Been about a year since I upgraded to 4k and the same bugs exist as before.
     
  15. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    That CSR was blowing smoke. There's the C61K-700 and that's all. I got mine back in June 2016. It's received 8 software updates since then. The last one was 0x10d1 back in August 2018.
     
  16. dminches

    dminches Godfather

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    How can DirecTV advertise that they offer 4K programming? I has never worked properly.
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    D*'s advertisements and truth are hardly compatible. Been that way for as long as I can remember.

    Rich
     
  18. dminches

    dminches Godfather

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    After watching a lot of live sports with the NCAA tournament on I am convinced that in addition to potential broadcast issues, the hardware creates its own set. By pausing the C61K or HR-54 for a second so you aren’t watching live eliminates most of the video glitches. This seems to be true for just about all live sports. Unless I do this I see issues on MSG hockey, the Tennis channel, ESPN, etc.
     
  19. codespy

    codespy The Pack is getting sacked!! DBSTalk Club

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    Mine has been working pretty well, with the exception of a few prior
    software updates.
     
  20. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    I upgraded to 4K back in June 2016 and have never experienced any issues with 4K.
     

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