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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jclangston, Apr 12, 2016.
Unfortunately, no, it seems to be more of a transmission or software problem
so unhooking the AM21 seems to have fixed my issues , the am21 was giving me error on screen of LCC not connected , etc etc , which had been giving me issues also of having to reboot in order to get subs to come in , i think she's dead captain !!
would be possible to pickup it from your trash bin ?
it is still there just not hooked up for the time being ..
Sometimes the AM21 needs a restart too. I've had an AM21 hooked up to my HR54 for two years now, and it has not been the cause of issues listed with the Genies. But AM21's can act up and mess up the IRD they are connected to. So I have learned to unplug AM21 for 5 seconds, then plug back in doing a reboot on the IRD. It has helped more times than people can imagine it would......
Can you request an HR-54/C61k combo instead of the HS-17/C61k combo? I saw I have a free upgrade coming.
yes, but must be persistent
I did this last Spring because I was upgrading to a 4K TV before the World Cup. It took me talking to about 4 different reps before I finally got one who both understood what I wanted and knew how to put the HR54/C61K info in their system. He also gave me everything (including all the installation) for free - and I think I was still in a 2 year contract because we had just moved the year before.
So, like Mr. FixAnything said, if you are persistent and willing to end a call with a rep and start all over again, you will eventually find someone who can give you what you want - and hopefully for free!
I recently added a C61K to my setup, which also includes the HR54-700 Genie. I have been recording several programs on ch 104 to test out the quality of DTV 4K programming. During playback, I have encountered occasional video stutters in the playback. Not overly frequent, perhaps 2-3 events per hourly recording, but concerning nevertheless. Is this a known issue with 4K playback on the C61K, or perhaps indicative of something wrong in my setup?
It could be an issue with the broadcast... Without anyone else really broadcasting 4K stuff though it is hard to compare
I get a couple here and there on different programs, whether on channel 104 or 106. I had two today on the Pro-Am.
One of my favorite 4K recordings is Journey to Space, especially the night-time shuttle launch in 4K HDR and Dolby Atmos. The colors on my TV are incredible with that program.
My C61K is stuck on 480p/4:3, did the red button reset, unplug still lock.
Press and hold the EXIT button until a message comes to the screen.
I talked to DirecTV to see if a fix for the 4k issues exists yet. The CSR said an updated C61k came out so I scheduled a swap out. Tech arrives this morning (an hour late) and says there is no fix and nothing he can do. Waste of a morning.
The tech said they are aware of the issues (loss of 4k resolution setting and random dropped 4k signal) but no fix is coming anytime soon, from what he said. Been about a year since I upgraded to 4k and the same bugs exist as before.
That CSR was blowing smoke. There's the C61K-700 and that's all. I got mine back in June 2016. It's received 8 software updates since then. The last one was 0x10d1 back in August 2018.
How can DirecTV advertise that they offer 4K programming? I has never worked properly.
D*'s advertisements and truth are hardly compatible. Been that way for as long as I can remember.
After watching a lot of live sports with the NCAA tournament on I am convinced that in addition to potential broadcast issues, the hardware creates its own set. By pausing the C61K or HR-54 for a second so you aren’t watching live eliminates most of the video glitches. This seems to be true for just about all live sports. Unless I do this I see issues on MSG hockey, the Tennis channel, ESPN, etc.
Mine has been working pretty well, with the exception of a few prior
I upgraded to 4K back in June 2016 and have never experienced any issues with 4K.