HR54/C61K Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jclangston, Apr 12, 2016.

  1. Steady Teddy

    Steady Teddy Godfather

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    Was not an issue before the last update. Doesn't appear to be so far after checking boxes which, apparently, go back to default after a major update. There's no way AFAIK to use audio only and all of my devices are piped through the 8802A.

    What DirecTv DVR do you have?
     
  2. P Smith

    P Smith Mr. FixAnything

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    that's common thing for all HD and UHD STBs from DTV
     
  3. codespy

    codespy Sorry Bears Fans! DBSTalk Club

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    Yes, and then you lose Dolby Atmos on audio on qualifying programs, since that requires the HDMI cable. This has been discussed in other threads if you do a search.
     
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  4. P Smith

    P Smith Mr. FixAnything

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    oh, yeah!
    ATMOS!
    dOES ts MENTIONED IT ?
     
  5. I WANT MORE

    I WANT MORE CowboySooner

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    Funny how I can watch college softball on the SEC Network on my Apple TV from 10 AM to 10 PM without a single glitch and I can’t make it 10 minutes on D* without the HR 54/C 61K freezing and glitching.
    If I can find another provider with the regional sports networks that I want I am out of here.
     
  6. Steve Wolff

    Steve Wolff New Member

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    I just had a Genie 2 and mini-genie installed today. When the technician left, the guide was crystal clear. My wife and I ran some errands and turn on the tv when we get home and get a "wired connection lost" message when system is powered up. After resetting the genie 2, everything powered on properly, but the guide was blurry. After checking all the things I could think of, I thought I would come here to see if anyone had this issue.

    Here are a few photos of what I’m talking about.

    This photo shows the blurry images.

    551B583D-1665-417A-9074-7C56E55B2C97.jpeg

    When I enter the sub menu, the resolution changes.

    24F6596D-C934-4AAB-B6CA-D0CE357E7DF8.jpeg

    When I exit the sub menu, the resolution goes back down.

    Before I spend hours on the phone with D* support, I thought I’d ask here.
     
  7. Jul 1, 2019 #747 of 780
    carl6

    carl6 Moderator Staff Member DBSTalk Club

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    There have been some reports of the connection lost issue, I know engineering is working on that. I have not seen reports of a blurry image. Make sure the proper resolution is set on the client, applicable to the television (and that the TV is also properly set to the applicable resolution).

    If the image is still blury, you can try complete power removal and re-application (pull the power cord for about 30 seconds) on both the Genie and client.

    If you have a second TV, you can try moving the client to the other TV and see if the problem persists.

    If after all of that you still have a problem, I'd call and get an installer back out.
     
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  8. Jul 3, 2019 #748 of 780
    gdfein

    gdfein New Member

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    I have HR54 and C61k clients, and I too am getting a blurry guide in certain screens and my mini is only outputting 480p.

    Paid all this money to have 4K, wanted to watch USWNT semis today on Ch105 and I got crappy 480p.

    Calling DTV tomorrow but know I’m wasting my time. Already did reboots, power cycles, the works. Clearly is a faulty software push by the shitty empire.

    Any help is appreciated.


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  9. Jul 3, 2019 #749 of 780
    jimmie57

    jimmie57 Hall Of Fame

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    Press and Hold the Exit button on your remote until a message comes to the screen.
    It should say something like Changed your receiver to HD mode.
    Repeat the process and it will change to SD mode.

    You "might" have to do this to the Genie also.
     
    Last edited: Jul 3, 2019
  10. Jul 3, 2019 #750 of 780
    jimmie57

    jimmie57 Hall Of Fame

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    Read post 749. This might be your problem also.
     
  11. Jul 3, 2019 #751 of 780
    gdfein

    gdfein New Member

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    To be clear this is my C61k client that i held the remote exit button for 5second count and unit did nothing. I simply hear the soft thump thump of the audio of the button press that the box puts out.

    I will try same on the Genie later when I’m home as genie is in different room.




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  12. Jul 3, 2019 #752 of 780
    JerryMeeker

    JerryMeeker Legend

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    A long press on the Exit button on my HR54 does nothing either.
     
  13. Jul 3, 2019 #753 of 780
    jimmie57

    jimmie57 Hall Of Fame

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    Wow, thanks for confirming that. It must be a change in the software.
    In the past I have told many to do this and it worked for them.
    Oh well.

    Still, has to be a way to get them out of SD mode. If someone knows would you please post it. Thanks
     
  14. Jul 3, 2019 #754 of 780
    jimmie57

    jimmie57 Hall Of Fame

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    Go into settings, resolutions and see if the receiver will let you check the HD resolutions boxes.
     
  15. Jul 3, 2019 #755 of 780
    gdfein

    gdfein New Member

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    Ok, results on this. Rebooted HR54 (media room with Marantz 8802 and Sony 675ES PJ) and it performs as expected in native mode outputting 720p or 1080i as the channel selected would call for. Didn’t test 1080p as had nothing 1080p recorded.

    Rebooted C61k 1 of 2 (media room), all resolutions checked in display settings (720p, 1080i/p and 4K) and good result, live channels output as intended and 4K recording displays properly.

    Rebooted C61K 2 of 2 (LR, Marantz 6011, Sony 75x900E) all resolutions checked as above, and display appears ok, however AV display mode says only 480p is being output, and Sony display says its only receiving 480p. What is odd is that the 8mage is not 4:3 which I would have expected 480p to revert to, and what I think is being output is different than what the C61k says its outputting and what the TV says it’s r3cieving. Swapped both HDMI cables in the chain and result unchanged.

    Very odd.


    In related news the C61k continues to have shitty unresolved handshake issues, and resolution change re-handshakes such that unit constantly frustrates me but is only legit 4K live material source.

    I’m basically into DTV 4K for sports as I have kscape for movies.




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  16. Jul 3, 2019 #756 of 780
    jimmie57

    jimmie57 Hall Of Fame

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    Excellent report.
    How hard would it be to swap the 2 c61k units and see if the problem goes with the unit that appears to be giving the problem ?

    If it is too much I would call for a replacement for the 1 that is still on 480p.
     
  17. gdfein

    gdfein New Member

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    @jimmie57

    Took me a week but I swapped my troublesome C61k with a good one and issue persists followed the bad C61k so clearly a crap C61k client.

    Is there anyway to get it swapped without a truck roll? I don’t have time for these bozos.

    GDF



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  18. studechip

    studechip Godfather

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    Did you ask if they will drop ship a new client?
     
  19. somguy

    somguy Legend

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    Keeping my HR54 off but plugged in of course, disconnected HDMI cable, only c61k 4k mini client on, using either my Harmony Hub remote control or even a typical DIRECTV remote control, I am getting that repeating issue that DIRECTV's first dvr's got back in 2006 as for example I hit the number 4 and it goes 44 or I hit the down arrow and it skips 1 down so it goes down twice. I tried to add a delay on my Harmony remote but to no avail. Besides, problem happens even with DIRECTV's remote and even my Harmony Android App. However using the Directv Genie black and white remote which I hate the problem does not occur at all. Harmony remote is RF as well as the black and white remote but typical DIRECTV remote is IR but obviously problem happens in either mode. I did a RBR on c61k but to no avail and again shut off HR54 and detached HDMI cable from tv as to not cause interference as suggested but their tech support reps.
    Any ideas as to why this may be occurring and a fix for it? Is it a known issue and if so for how long? Anyone else here having this problem? This does not happen when using just my HR54, only with the c61k in use. Thank you for your time and input.
     
  20. vfr781rider

    vfr781rider Legend

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    Jan 14, 2007
    Gladeville, TN
    Lightning took out the USB port on my HR54 last weekend. This also happened on my HR44 several years back. I use it to connect an AM21 to watch OTA. I know it's the receiver and not the AM21 because I had a spare AM21 and it no longer works either. It sucks when this happens because the only recourse is to swap the receiver and then you lose all your recordings. We record all year long and play catch up in the summertime.

    So, I was wondering, what is the USB port for on the C61k? Could it possibly be used to connect an AM21 into the system???
     

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