Well I finally got around to activating and installing the replacement HR24, once again no audio. That pushed me to call tech support. Spent close to an hour on the phone, end result they are supposedly sending an updated DVR, we'll see. I made it clear the main issues was the HDMI control from 2010 was hosing my CEC setup. Whenever the HR24 is connected to my AVR it no longer responds to my displays CEC signals. The tech support guy said he was noting my setup, my display is wall mounted and only 1 HDMI is run to it, running another is a challenge. He seemed to think that was of interest. Hoping the box shows up in a day or two.