HR54 CEC capability

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Matt L, Apr 21, 2021.

  1. Matt L

    Matt L Godfather

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    Well I finally got around to activating and installing the replacement HR24, once again no audio. That pushed me to call tech support. Spent close to an hour on the phone, end result they are supposedly sending an updated DVR, we'll see. I made it clear the main issues was the HDMI control from 2010 was hosing my CEC setup. Whenever the HR24 is connected to my AVR it no longer responds to my displays CEC signals. The tech support guy said he was noting my setup, my display is wall mounted and only 1 HDMI is run to it, running another is a challenge. He seemed to think that was of interest. Hoping the box shows up in a day or two.
     
  2. compnurd

    compnurd Hall Of Fame

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    Your going to get an HR24. There is no updated dvr
     
  3. harsh

    harsh Beware the Attack Basset

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    I'm sensing a possible issue with the AVR if the picture is getting through but the sound isn't working.

    Do you have the AVR set to relay (to the TV) or remove the sound coming out of its HDMI output?

    Is there room between the wall and the TV to do a temporary cable direct to the TV?
     
  4. Matt L

    Matt L Godfather

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    No, the issue is the crappy rebuilt HR24. I pulled another HR24 from one of my guest bedrooms and it's been working fine. Decided to put it back as I am expecting company (finally...) and installed the replacement. It simply had dead audio again, the other HR24 worked fine.

    If the Hr54 isn't an update why not? The date code on the 24 was 11/2/10 so it's 11 years old, made long before the standards for CEC had been fully implemented. If I get a 24 I'm out, my account is paid through 5/16 and at that point I'm done. As stated the HR24 screws up all my other equipment's CEC functions for whatever reason, after paying $2K for a great display I"m not going to put up with a crappy D box screwing it up.
     
  5. b4pjoe

    b4pjoe New Member DBSTalk Club

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    Just wondering if you hook up the HR24 via HDMI only and bypass the AVR completely do you get sound out of the TV speaker. I have never been able to get CEC to work on any of my HR24's.
     
  6. b4pjoe

    b4pjoe New Member DBSTalk Club

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    Do you have the protection plan? Not sure if it is still the case but previously before AT&T bought DirecTV you could get a free upgrade every two years at no charge if you had the protection plan. I did upgrades a few times that way and it didn't cost anything. The last time I tried that was after AT&T bought them. Then they tried to charge me $199 to upgrade my HR44 to an HR54 and $99 for a C61K for a 4K upgrade. I rejected that offer and finally called during the day on a weekday and I got someone in the USA and they gave me the free upgrade on everything. So my advice is to keep calling through the week during the day until you get a CSR that agrees to it. Also I had luck recently getting a discount via messaging DIRECTV through their Twitter account. It is worth a try. The worst that can happen is they say no.
     
  7. codespy

    codespy Go Pack Go!!!! DBSTalk Club

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    The free upgrade is still there with ATT every 2 years on all the PP’s. I cashed in last summer and got another HR24. There’s no other ‘upgrades’ available to me since I already have the best of what they offer, unless they open the doors and give me a second HR54. :)
     
  8. Grafixguy

    Grafixguy Godfather

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    I don't understand your insistence on using an HR24. Those things are just plain old and nothing anyone tells you is going to change that. A chain, as the old saying goes, is only as strong as its weakest link, and that HR24 is a very weak link.
    Get the HS17 and the C61Ks.
     
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  9. b4pjoe

    b4pjoe New Member DBSTalk Club

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    He has tried to get the HR54 but they want to charge him $199 and usually if you keep trying you can get it for free. Just have to be persistent. Some people don't want to give up their DVR's or need more tuners than an HS17 has so an HS17 isn't a good option for everyone.
     
  10. Matt L

    Matt L Godfather

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    Exactly - been trying for an HR54 for weeks, we'll see what I get. I'm perfectly happy with the HR24s in the ancillary rooms, if one dies I'm not loosing all recordings. Plus different family members record different stuff and if wee turn of sharing on various DVRs there is not so much to wade through. Better solution for me than the HS17.

    I had the protection plan for years, dropped it a couple of months ago. Found if I wanted to take advantage of the "free" upgrade it also added a 2 year commitment. Been with D for almost 20 years all but 2 without contract and was not about to get locked in for any reason.
     
  11. b4pjoe

    b4pjoe New Member DBSTalk Club

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    Well if they charge you for an HR54 or give it to you for free it will come with a 2 year contract no matter what.
     
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  12. harsh

    harsh Beware the Attack Basset

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    If everything that DIRECTV sends out as an upgrade is a refurb, that may not be as attractive as it sounds. It appears that the replacement HR24 had the same problem as the box it was sent to replace.

    I agree that if DIRECTV can't be bothered to design and execute a better refurbished unit validation scheme, the situation will get more and more grim absent new equipment in the stream.
     
  13. Matt L

    Matt L Godfather

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    There was NO mention of a new 2 year contract. Will not accept that. If I paid the $199 there was no contract.
     
  14. b4pjoe

    b4pjoe New Member DBSTalk Club

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    I don't think DIRECTV has any "new" equipment. Probably every piece of equipment is "refurbished" except maybe PI's.

    If the sound works to the TV via HDMI without the AVR then I don't think the problem is the HR24 but the fact the HR24 doesn't do CEC well. Or at all in my case with the 4 HR24's that I have.
     
  15. b4pjoe

    b4pjoe New Member DBSTalk Club

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    And that is why they sent you an HR24 which they will do again. They don't replace defective units with an upgraded DVR. If you get them to send you one there will be a 2 year contract with it because then it isn't a replacement but an upgrade.
     
  16. harsh

    harsh Beware the Attack Basset

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    It seems likely to me that they're not getting anything but receivers back from the field. I'm not sure I'd even want to re-use a splitter or a grounding block given the cost/benefit ratio.
     
  17. b4pjoe

    b4pjoe New Member DBSTalk Club

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    Yeah I don't think they get splitters, grounding blocks, or remotes back so they would not be refurbished. Talking mainly about any receivers. I doubt if even any of the HS17's/C61K's are new at this point.
     
  18. harsh

    harsh Beware the Attack Basset

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    I certainly don't disagree.
    Which is why I was surprised that you suggested PIs as an example. ;)
     
  19. b4pjoe

    b4pjoe New Member DBSTalk Club

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    Well I don't think they get them back either so if you get one of those they would probably be new too. Just didn't think of remotes, splitters and grounding blocks when I posted that.
     
  20. WestDC

    WestDC Well-Known Member DBSTalk Club

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    RECEIVER is the only item that needs to be returned (NO) cords , cables or remotes need ever be returned
     

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