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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by jmr21, Jan 16, 2019.
Good to know. That puts a damper on my plan lol.
Wow. I wonder why. I can understand with people selling used ones. But chances are if people are selling used ones, DTV didn't want it back, so what do they care? Not willing to activate a NIB one from eBay = Mind Blown.
What about if the NIB HR54 on eBay comes with a NIB never activated access card? Does that change anything? The $55 one I saw there doesn't seem to come with one... but there is one for $99 that comes with an access card.
Probably I'm not going to upgrade as I'm worried about the discount train ending and I'm not going to pay full price for DirecTV for 2 yrs. Full price is ridiculous.
I guess that explains why they are going for so cheap NIB on Ebay. Cuz people are stuck with bricks. Seems like all of them have a 30 day money back guarantee though buyer pays for shipping. Which is weird if the seller knows they can't be activated.
I think its just a policy rather then any real reason. Any software problem can be fixed. Just some manager somewhere decided that they don't want to allow eBay buys anymore for whatever reason.
Same reason they don't let you self install anymore either.
It's total BS. I just activated a used but owned receiver on 1/23/19. I bought it with 3 other receivers two years ago on eBay, from an ex-DirecTV employee, it had been activated on his account for 5 years. I used DirecTV Chat, tech support reason for the Chat. I wasn't even questioned where I bought it from. I saved the transcript. The Chat lasted 10 minutes max, the shortest it ever took me to activate a used IRD.
Key word is owned. We were talking about eBay leased.
You were never supposed to be able to activate a previously leased receiver.
The poster (dreadlk) I quoted didn't specify leased or owned receivers off eBay. This subject has come up in the recent past on this site and others, that no IRD's off eBay can be activated anymore, period (whether leased or owned). I was responding to the specific post, and that I activated a previously used but owned HR24 last week. In addition, I have also activated a used/owned HR24 last fall, and a used/owned HR54-500 Genie last spring. I did not mean to offend anyone.
It is true that one should not be able to activate a previously leased receiver, since the rule started around 2006 with DirecTV.
Is your account DIRECTV or AT&T based?
I think the important factor is where are those NIB receivers on eBay coming from? If a lot of them come from installers who are grabbing them out of the warehouse hoping to make some extra cash on the side, it is easy to see why Directv wouldn't want them to be activated (sucks for the person who buys them since they did nothing wrong, but presumably once word gets around no one will buy them off eBay any longer)
If you have a good inventory management system, you can track where each individual receiver is "supposed to be". If a receiver is marked "at the warehouse" and was never marked "shipped to customer X" having customer X try to activate it on his account is a big red flag something hinky is going on.
Two things that I don't understand.
First of all I have never been able to activate an eBay receiver even in the old days without them first sending me a new card. How did you just activate them with the original cards?
Second thing is that I suggest you call and tell them you are thinking off adding a receiver you bought on eBay and see what they have to say. No one asked me about leased or owned, they said straight up that they will not activate a unit that is bought from anywhere other than Solid Signal.
What are your signal levels, i.e. is the 24 slow because of low signal, bad tuner? FYI DTV has a limit on signal levels for upgrades to Genie which the installer will check, off hand I don't recall what it is.
I wonder if they won't activate WeaKnees units upgraded with larger drives (if one chooses to go that way), and if the story changes from time to time.
The system ATT uses at this moment has no way of activating owned receivers. That's the problem. And, you're right, it is easier to say no than to fix the system. Not that they can't fix it but the people I've talked to don't know how to do that. All the system shows is leased equipment.
It's not just a policy. The computer system that they are using doesn't have provisions for owned equipment, just leased. If you read the ATT ToS you will see only leased devices mentioned, there is not one word about owned boxes. Obviously they can fix it. I sought legal advice and was quickly asked if I really wanted to take such a step against a giant corporation over a couple grand. I don't.
ATT still lets us self install, where did that come from?
Once your account is transitioned try the ATT chat feature. That's as useless as ATT tech support. No live people on the ATT chat line, you get to talk to a robot.
Gotta be D*.
If it was a new in box receiver with the packaged and never-used access card, you could activate it just fine. What you couldn't do was activate a receiver with a previously used access card (some people report they were able to do so in rare cases, but it was probably an error on Directv's end or a CSR that knew how to fool their system)
Signal levels are all in the 90's on both tuners. HD is usually < 10% full. Usually much less. I believe there is some kind of background task going on that kills the performance. Why do I think that? Cuz it happens at the same time, every time. I almost don't even try to use the guide between 5 & 7PM PST. It's always has the 30 second lag at that time. Other people on here have posted that they see the same issue.
What's the point of calling tech support?
Me: I have this issue where...
Support: (auto pilot) ok, let's reboot the box
Me: It's an intermittent issue, but usually at the same time
Support: (auto pilot) ok, let's reboot the box
...15 minutes later for the reboot...
Me: Same issue
Support: Ok, let's do a factory reset
Me: And lose all my settings?
Support: If you don't want to do that, I'd have to send out a truck
Me: Will that truck include a software engineer with his laptop to debug and fix the software?
Support: Sorry, I don't speak English beyond the script
I've had the box replaced (for free) so I don't think its anything at my house. Truck roll guys aren't going to debug the software obviously. They'll just replace the box with a scratched up dented one from the junk pile in the back and want to re-wire my house. Serious. I once called about my Dish needing a re-alignment and it ended up being a dish swap, mount swap, multi-switch swap, b-band swap, most of the cables in my attic swap, most of the cables in my entertainment center swap, etc.
Oh yeah... and the guy was nice enough to take wire cutters to my OTA antenna in the attic. That was very sweet of him. I was thinking of throwing it in the trash, but unscrewing that pesky RG6 connector was just too much of a hassle for me. Yes, the tone is sarcastic, but no, the incident was real.
And did I mention his rancid BO as he traipsed through my house? And that I had to re-paint a few walls he scuffed up and the access panel to the attic?
I was actually once thinking of doing an HR54 to get rid of the performance issue, but they won't let me do a self install. From my experience, you can see why I don't want to do a truck roll lol...
Possibly lol... who knows? It could be that or they could be coming from the mfgrs who want to get full price for a box rather then the chump change DTV pays them.
ATT & DirecTV are an interesting company. There is no way to report software issues. There is no way to activate used receivers. There is no way to do that. There is no way to do this. You probably remember that issue I was always having when the HR24 was connected to the internet, it would do searches on the cloud? Pawn Stars hahah... And how my box would always break... I even went through escalations. Nobody can reach engineering. Eventually I fixed it by taking the HR24 off the internet.