I just read numerous posts online, some people still have not solved this issue, others reported success with an agent telling them dvr was not enabled on their account. My Genie HR54 keeps resetting itself, turns back on and if you hit List you get the prompt. Some features and functionality are unavailable due to the type of account you have. Please visit directv.com/business for more info.” You can't change channels, system info reports this, the receiver id is listed as: 0000-0000-null Access Card: Insert Access Card In some of the online posts people mentioned this has to do with Directv transitioning their accounts to an RC1 account. Others writing that somehow Directv switched their accounts to a business account. But the bad thing is that even with all of this info some of them have not had their receivers fixed for months. Has anyone here dealt with this? On the phone now with Directv, does not look good already, tech says his supervisor is aware of this issue and they are working on a fix, said he would look into some things he could do while he told me to unplug the receiver. Update: Also it seems from the posts that many people had a THR22 on their accounts and this does not mesh with the RC1 system, they deactivated it and it solved the problem, I had one of those two years ago, already deactivated, is it possible that could still be the cause of this?