HS17-100

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by slice1900, Nov 30, 2016.

  1. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    Okay, I'll take a step back. There are many possible things that can produce most any symptom. DirecTV (satellite TV in general) is a very complex technology. There is sourcing the video to start with. There is encoding it. There is uplinking it. There is downlinking it. There is decoding it, and there is presenting it on your screen.

    Various groups of channels are handled as groups, being sent through one transponder or another, or one satellite or another. They are pushed through various different encoder systems and handled by various different decoder systems.

    Think of it as maybe having a hundred different parallel paths of signal processing, and maybe it is showing up on one or a few of those paths, but not all of them. That way, it would be experienced by some people, but not by all, and could very well be a DirecTV/ATT problem as opposed to an individual installation. I don't know how many so-called parallel paths there are, but there are a bunch.

    And each of those paths has fairly constant change/upgrade/configuration changes which are supposed to be transparent. At the very tail end of that process is the model of box you have in your house and the version of software running on it. But that is just the very last step in a long process preceding it.

    So yes, it is clearly possible that pixilation could be showing up on one or more groups of channels and not on others. Yes, it is entirely possible that some customers would experience while others don't.

    A more accurate approach to this would be to try and narrow down the specific channels where this is happening, when it is happening (time of day, program involved), where it is happening (market area or satellite/transponder involved), etc. It truly is not fair to say what I said (you are the only one with the problem therefore it is in your installation). That could be the case, but it could also be the case you (the person experiencing the pixilation) is watching a channel none of the rest of us regularly watch, and therefore we are not seeing the symptom. Way too many variables involved.

    So at a very broad level, it is fair to say "It isn't DirecTV, it is you", for example nothing is working at your house, but nobody else is seeing a problem. But it may or may not be fair to say it is a problem in a specific installation when the symptoms are far less global. It could still be a problem with a specific installation, but it may also be a problem in one of those so-called parallel paths that is only impacting a select group of channels.
     
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  2. slice1900

    slice1900 Well-Known Member

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    Well it sounds like that was what Directv did by asking people to send them information on their pixelation issues, which supposedly has been / will be addressed in a software update.

    What I don't get is why do they have to rely on customers to tell them at all. The software on the boxes should be able to tell if there are decoding errors and internet connected boxes could relay that info back to home base.

    There would be a certain amount of 'noise' in that data (i.e. rain fade in areas with weather, or people who have defective hardware / cabling) but even that's useful. They can tell where rain fade is likely via NWS radar and ignore that data, and finding out customers who have reception issues that don't match any known pattern could be useful - maybe they have a bad cable, maybe their LNB is going out, maybe one of their receivers is on the fritz. Directv could call them "hey, are you having issues with your Directv, we'd like to send out a tech and fix your problem". Talk about a customer service win!
     
  3. P Smith

    P Smith Mr. FixAnything

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    the DTV issue remind me computer's arena ... sometime updates/install other program make some computers behave unexpectedly - and it give a lot of headache to IT guys in corporate environment :(
    been there many times, I would say it required very intensive knowledge of core OS and programs and time, while your boss is breathing behind you all the time
     
  4. Wolfmanjohn

    Wolfmanjohn Cool Member

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    Until subscribers start complaining about eavesdropping and invasion of privacy; tinfoil hats not only block signals, they block progress.
     
  5. slice1900

    slice1900 Well-Known Member

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    How would it be 'invasion of privacy' to detect whether you are receiving signals properly or not? Considering they are already invading your privacy WAY more by using what you watch and when along with other information they have about you to determine what localized ads to deliver to you, this is like a soldier carrying a 150 lb pack complaining because they need to add a golf ball to their load :)
     
  6. Wolfmanjohn

    Wolfmanjohn Cool Member

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    Precisely! I would have no problem with them monitoring my signal performance (I'd welcome it), but I'm sure a few others out there would.
     
  7. P Smith

    P Smith Mr. FixAnything

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    we are pointing - it's monitoring and sending reports including what/when you are watching - do you accept the fact positively too?
     
  8. HoTat2

    HoTat2 Hall Of Fame

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    I thought DIRECTV was already long doing this for a kind of remote IV test monitoring. And would actually call or email subs. to advise a service call when unacceptably low levels were detected?

    Sent from my LG-H918 using Tapatalk
     
  9. P Smith

    P Smith Mr. FixAnything

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    Yeah, I recall it too, someone posted when he got unexpected call from DTV regarding bad signal/equipment
     
  10. slice1900

    slice1900 Well-Known Member

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    If that's the case, how come we have people coming here all the time with problems asking for help diagnosing them? Maybe they have a pilot program where a small number of people are having that monitoring enabled to see how it goes before they roll it out to everyone, if indeed someone did receive such a call.

    I'd think if they were doing this for everyone they'd advertise it as a feature.

    To be honest, if you get a call from Directv saying we think you have problems, I'd think it is 50x more likely to be some sort of a scam than Directv actually being proactive :)
     
  11. P Smith

    P Smith Mr. FixAnything

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    I recall that outcome when we discussed the call... yeah, perhaps it was a pilot project ...so, poor customers still chugging alone :(
     
  12. millercentral

    millercentral Mentor

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    Today I tuned to 104 and my TV kicked into HLG HDR mode! The picture looks fantastic!
     
  13. slice1900

    slice1900 Well-Known Member

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    Did Directv just add support for HLG format HDR or something? That's the second time today I've seen something about it...I thought they were using HDR10?
     
  14. P Smith

    P Smith Mr. FixAnything

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    perhpas the TV reporting incorrectly ?
    it looks like HLG adopting in Europe, not US
    perhaps it's just HDR10 ?
     
  15. Grafixguy

    Grafixguy Godfather

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    Had the same thing happen but the TV is acting up over it on that channel. Not sure what's going on. LG TV now displays no signal on that channel. Will do a bit of digging to see if there's a known issue on this but I thought this format was for live events so it would have made more sense to see it on channel 106.
     
  16. compnurd

    compnurd Hall Of Fame

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    I agree i think it is a formatting problem. Directv even recently indicated they were only supporting HDR10.. Not HLG.. It could be a bug with the TV or even the recent C61k firmware.. and it was only going to initially be used on 106.. Not 104.. so who knows right now
     
  17. hancox

    hancox Godfather

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    Wrong. HLG is made for broadcast HDR. It makes sense DirecTV would at least try to use it.
     
  18. compnurd

    compnurd Hall Of Fame

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    Correct but it had only been tested in the UK and Japan.. There was zero zero zero word of anyone in the US planning to use it or test it for a number of years.. They really dropped a bomb here if that is what they are planning to use
     
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  19. hancox

    hancox Godfather

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    Chicken and egg. We haven't heard a lot about it because of lack of broadcast 4k, much less HDR.
     
  20. compnurd

    compnurd Hall Of Fame

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    Well no. They stated previously that they would be using HDR10.. They also now have alot of people with C61k's reporting that there TV is HDR compatible and it may not be
     
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