Okay, I'll take a step back. There are many possible things that can produce most any symptom. DirecTV (satellite TV in general) is a very complex technology. There is sourcing the video to start with. There is encoding it. There is uplinking it. There is downlinking it. There is decoding it, and there is presenting it on your screen. Various groups of channels are handled as groups, being sent through one transponder or another, or one satellite or another. They are pushed through various different encoder systems and handled by various different decoder systems. Think of it as maybe having a hundred different parallel paths of signal processing, and maybe it is showing up on one or a few of those paths, but not all of them. That way, it would be experienced by some people, but not by all, and could very well be a DirecTV/ATT problem as opposed to an individual installation. I don't know how many so-called parallel paths there are, but there are a bunch. And each of those paths has fairly constant change/upgrade/configuration changes which are supposed to be transparent. At the very tail end of that process is the model of box you have in your house and the version of software running on it. But that is just the very last step in a long process preceding it. So yes, it is clearly possible that pixilation could be showing up on one or more groups of channels and not on others. Yes, it is entirely possible that some customers would experience while others don't. A more accurate approach to this would be to try and narrow down the specific channels where this is happening, when it is happening (time of day, program involved), where it is happening (market area or satellite/transponder involved), etc. It truly is not fair to say what I said (you are the only one with the problem therefore it is in your installation). That could be the case, but it could also be the case you (the person experiencing the pixilation) is watching a channel none of the rest of us regularly watch, and therefore we are not seeing the symptom. Way too many variables involved. So at a very broad level, it is fair to say "It isn't DirecTV, it is you", for example nothing is working at your house, but nobody else is seeing a problem. But it may or may not be fair to say it is a problem in a specific installation when the symptoms are far less global. It could still be a problem with a specific installation, but it may also be a problem in one of those so-called parallel paths that is only impacting a select group of channels.