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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by slice1900, Nov 30, 2016.
Lets keep the discussion on the HS-17.
I'm curious how the installation process will work. According what ROK5TAR posted a couple months ago, "To navigate the HS17 installation process without a direct TV connection, technicians will use a new app for the technician handheld along with LED light indicators on the server".
That's great for installers, but I sure hope that a proprietary app that only installers have is not the only way to talk to these things once they are officially released. Hopefully there's a web server for config like wireless routers have, or they'll expand the SHEF command set, or add some functionality to the iOS/Android Directv app, or something. They better make it possible for someone other than Directv employees to configure/troubleshoot, or it will be a huge step backwards.
Just discovered the thread. Interesting.
I have an uncommon setup I would expect. In my den I am controlling an HR22 with a Crestron control system (RS232 -> USB in the HR22). Those days are coming to an end....
I'm sure that the RS232 interface is still available in the Genie series (HR34/44/54). No reason to believe it would not be available in the HS17.
The HS17 has a USB port, but since it is a headless server you wouldn't want to interface with that, you'd want to interface with the clients. I have no idea if the clients support serial commands over USB. Anyone know?
Probably you'd want to start using HTTP control over the network instead. I'm sure your Crestron supports that, or can with the right hardware. With HTTP control all the commands for the clients are sent to the server, and the command identifies which client you want to control (change channel, power off, whatever) via the MAC address.
Why? There is not much to change at the server. Most of what you need to change would be at the client.
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I'm confused. When I brought up this point a month or two ago, you strongly disagreed and said that there would never be a need for this .
Besides, DirecTV doesn't really like you to self install anymore. 4K requires professional installs, even just upgrading to a Genie requires a professional install (even if you already have a SWM dish).
I'm going to assume that a CSR will tell you to hit the red button and if that doesn't work, they'll force you to do a truck roll since there won't be any way for a user to check anything.
Don't think about what will be good for customers, think about what will be good for DirecTVs wallet:
1) CSRs have been getting dumber and dumber over the years, now they will not have to know anything besides how to hit the red button and how to set up a truck roll. Less training = cheaper employees and more $$$ for DirecTV
2) More truck rolls = more $$$ for DirecTV ($45 a pop now?) or they can try to sucker folks into the PP and milk 'em for way more over the long term.
What if you have custom router settings? Or need to change your wifi password? Just 2 settings that will probably be on the server off the top of my head. EDIT: Or OTA setup (since we know there's only a total of like 2 DirecTV employees that even know what OTA is)... or you move and have a zip-code change? Every little thing will require a truck roll.
Every customer facing setting would be available via clients. DIRECTV is not going to roll a truck just to change the password. Whether this client is a TV client on your DIRECTV app, is yet to be determined.
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When have you had to change the zip code in your DIRECTV receiver?
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I agree. I expect some sort of set up through the client There is no way they are going to limit this to professional installs only when they can sell them through retail channels also for 299 or whatever a pop. The setup could even be through the app similar to how you connect directly to set up a ring doorbell or a nest cam. Connect directly to the wifi on the box But I am defiantly expecting that you will plug this in. Connect a client and then have all options available
Me personally? Never. I've been in my house since 2002. Last year I was thinking about moving to a bigger place, so that would have been a zip code change. There are people who move a lot more often though. I know one guy who moves around every 3 to 5 yrs usually.
Why not? 4K is limited to pro install. HR2x -> Genie upgrade is limited to a pro install. In a lot of cases an upgrade is going to require a dish and/or lnb and/or wiring change.
10 yrs ago you could call up DirecTV tech support and get help with your wiring... not anymore. They don't want to pay or support that.
Is DirecTV even sold through retail anymore? I know some stores have DirecTV sales in store, but you just give 'em your credit card and they set up an install, they don't stock equipment in stores. Again, 10+ yrs ago, you used to be able to buy stuff in the stores. You even had a choice of equipment!
IP control. That's how Crestron controls TiVos and many other devices. IP control is the future, as it can scale with the same interface from a $50k Crestron system to a $20 app you put on your phone, and they can use the same commands over IP.
They're not making money if they're charging $45/truck roll. The average truck roll cost just to get someone to walk in the door, whether it is DirecTV, an appliance, a plumber, whatever, is $150.
Yeah, the settings will be on screen through the client. If you need to re-set up for some reason with the same dish, you'd probably have to hard wire a client to the server with coax, maybe some sort of web interface through Ethernet before doing Wi-Fi. Once it's connected, DirecTV can access it over the internet (although it has to function without Ethernet if someone doesn't have a home network).
4k is not limited to pro unless you buy from them. I can buy a c61k right now from Amazon and call to get set up I can buy an entire system from weakness install myself and activate.
In my area (mid sized city) its more like $75 or less.
Comparing a plumber to a DirecTV installer is like comparing an apple to a pigeon.
Plumbers have to work hard for their leads and they have to carry a lot of parts on their trucks from different brands and have to know how to work on a lot of different stuff and have to be licensed. Remember, a plumber almost NEVER gets repeat business.
A DirecTV truck has to carry a ladder, a few satellite dishes and a few DVRs and some coax and a few assorted odds and ends for installation. They also don't have to be licensed, nor do they have to work for leads.
On a more complex install, yeah, they take a hit on the truck roll, but for a basic one where the guy is in and out in an hour, probably not... having the customer is more valuable to them.
Have you tried? According to this link, you can't whether you buy from DirecTV or out of the trunk of a rusty buick in a dark alley:
How to activate 4k without a truck roll?
Unless of course the policy has changed recently .
Also, from DirecTVs web site:
1. Limited titles available. Requires a Genie HD DVR (model HR54 or later) and a DIRECTV 4K Ready TV, or a 4K TV connected to a 4K Genie Mini. Additional fees apply. SELECT Package or higher required for 4K channels. Two-room setup recommended. Additional and Advanced Receiver fees apply. Professional installation required. 2. Dolby Digital Plus 7.1 available when provided by programmer. Additional equipment required, sold separately. 3. There is a fee of $7/mo. for each receiver and/or Genie Mini /DIRECTV Ready TV/Device on your account. In the event the DIRECTV 4K Ready TV is the only television connected to DIRECTV service, there will be an additional charge of $7/mo. Advanced Receiver Service fee also applies. Professional installation and 4K account authorization are required
Yes. I purchased my C61k from Amazon and activated a 4K rvu tv over the phone with them I have also had them direct ship me a HR54 to replace my 44. The above statement was listed when I activated my C61k
Weird, when I tried to get a Genie out of them a few times they told me a truck roll was required. Are you also going to self install your reverse band LNB? I'm not climbing up a ladder 25 - 30ft to save a truck roll LOL.
D* loses money sending techs out. I forgot the exact number but it costs over $100 per truckroll. At least that's how it was a couple of years ago when I worked for them.